Manager High School

**** ******* ***** **. ***, GA *****

678-***-****

Carolyn Davis

Objective: To obtain a challenging position utilizing my work experience

and education with an opportunity for professional and personal

advancement.

Qualifications: Over 25 years of hospitality management experience with

strong organizational skills.

Work Experience

7/2005-3/2013 Holiday Inn Select Atlanta, Ga.

Executive Housekeeper and Guest Service Manager

*Maintain a hotel of 375 rooms and staff of 50 associates

*Scheduling for staff and maintaining budget guidelines for

payroll

* Order for supplies for the Room Division

* Complete monthly budget, forecast and P&L statements

* Maintain the overall cleaning of public space, laundry, and

guest rooms

* Manage staff, implement training programs, hiring of staff

and Inventories

* Work with vendor through monthly ordering of supplies

* Implementation of various policy and procedures to improve

our Guest Service Score

* Create a training manual for Room Division

*Create Dashboard throughout the hotel to increase awareness of

the service scores

* Social Media Manager for our property

* 95% on Associate Opinion Scores

* Hiring and Disciple of Staff Members

*Responsible for maintaining the cleanliness level of

housekeeping with total contract labor.

* Revenue Management and Inventory Balances

4/2005-7/2005 Aberdeen Woods Conference Center Peachtree City, GA

Executive Housekeeper

. Maintain 233 Guest Rooms, Training Building and Public Space

. Schedule according to budget and occupancy

. Manage inventories

. Hiring of staff

. 3.5 million dollars renovation of guest rooms

. Motivate staff members

. Oversee 35 associates

. Maintain numbers to GOP and EBITDA

. Ensure rooms are clean according to standards

. Generate purchases order and ordering

. Work with vendors

. Open and Closing of housekeeping department

. Design safety programs for the housekeeping department

. Conduct weekly departmental meetings

. Design training program for new hires

. Design Standard Operating Procedures according to job tasks

2001- 3/2005 Crowne Plaza Ravinia Atlanta, GA

Engineering Manager, 2001-9/2002

Chief Engineer, 9/02 - 08/04

. Oversee a 495 room hotel

. Work with vendors and contractors

. Monitor capitol projects and renovations

. Balance GL report to checkbook and budget

. Oversee day to day operation work orders, repairs and

rooms PM

. Generate purchase orders, receiving logs and inventories

. Maintain accurate documentation of licenses and

inspections

. Scheduling and attendance

. Responsible for overall maintenance of building

. Oversee 1.5 Million dollar renovation/contractors

. Generate and follow-up on contractors punch list

1998- 2001 Crowne Plaza Ravinia Atlanta, GA

Housekeeping Manager/ Laundry Manager

. Responsible for opening up department and assigning

daily rooms

. Monitor time and attendance for a department of about 75

associates

. Weekly inventories and generation of purchase order and

receiving

. Monitor production of the laundry department

. Motivation of associates

1997-1998 Sheraton Gateway College Park, GA

Asst. Executive Housekeeper

. Open housekeeping and do daily assignment for staff

. Inspect room attendants rooms

. Inspect all VIP rooms before guest arrives

. Monitor attendance

. Scheduling for entire department of about 80 associates

. Monitor laundry production and TQM projects

. Responsible for the overall cleaning of hotel

1992-1997 Sheraton Galleria Suites Atlanta, GA

Asst. Front Office Manager

. Oversee front office staff

. Payroll and scheduling

. Check guest in and out of hotel

. Welcome all VIP's

. Budget

. Lead departmental meeting

1986-1991 Picket Suites Hotel Marietta, GA

Night Auditor/Manager

. Balance all paperwork done during the day

. Check guest in and out of hotel

. Balance all credit cards transactions]

. Clear out all micros machines

. Run all necessary reports for my shift as well as

emergency reports

. Have reports for department managers for next day'

. Train all new employees

. Monitor hotel at night in absence of managers

Education:

High School Diploma West Fulton High School Atlanta, GA

Atlanta Area Tech College Atlanta, GA

Accomplishments:

* Manager of the 3rd Quarter Crowne Plaza Ravinia

* Manager of the Year 2000 Crowne Plaza Ravinia

* EPA Universal License

* 4th class Boiler License State of Georgia

* Electrical & HVAC classes

. Nomination for rising star

. Manager of 3rd quarter 2006 Holiday Inn Select

. Manager of the year 2006 Holiday Inn Select

. Manger of 1st Quarter 2008 Holiday Inn

. Manager of 1st Quarter 2010 Holiday Inn

. Manager of Year 2010 Holiday Inn

. Manager of 1st Quarter 2011 Holiday Inn

. Manager of 4th Quarter 2011 Holiday Inn

Systems: Opera 5.0, Holidex Plus, Perform, Microsft Office, Fidelio, GEAC

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