Sales Customer Service

Location:

Posted:

March 22, 2013

Gillian Sellman

Dallas, Texas *5229

*************@*****.*** e mail

Profile of Experience:

Responsible for driving sales in both wholesale and retail markets. Experienced in B2B sales and direct to

the consumer. Trained sales staff and customer service staff striving for excellence. Responsible for

business with sales volume up to 30 million annually. Experienced in management overseeing 30 plus

employees with a retention of 98%. Hands on operations management overseeing receiving of trucks and

labor crew.

Experienced in HR functions, marketing, buying, payroll, inventory control and operations overseeing

assets of my employer. Familiar with negotiation and co ordination of vendors, set up conventions and

trade shows. Managed allocations of earned cash and advertising rebates, merchandising and customer

service.

Spearheaded development and achievement of sales plans based on model stock, inventory turn, rates of

sale, aged inventory and seasonality. Involved in creation of merchandising floor plans to maximize sales

per square foot.

Responsible for determination and achievement of marketing plans and goals. Success with buying team

to optimize merchandise mix. Trained and developed store management, office management and staff in

a variety of categories.

Excel with assigned task and project management skills. Enjoy a challenging project.

Mattress Firm: 2012 2013 Management Dallas, Texas

Consulting: 2011 2012 Dallas, Texas

Rooms To Go Furniture 2005 to 2010 Management: Operations Management Dallas, Alabama,

Mississippi, Louisiana

Thomasville by Bakers 1998 to 2005 Sales and Design Plano, Texas

Education

Bachelor’s degree: Southern Methodist University

Skills

Microsoft Word, PowerPoint, Excel, Adobe Photoshop, Internet literate, Outlook

Achievements

Annual Sales Award, Million Dollar Writer

References on request