Customer Service Manager
Resume:
Robert A. Roberto
Moreno Valley, Ca 92553
(Mailing address P.O Box 9014)
To utilize my
personal and professional skills in assisting my clients in the
accomplishment of personal goals and in areas of management, with
primary focus in the development of other team members to achieve
specified company goals, and objectives while providing
outstanding customer service.
Employment History Objective:
02/00- present R.A. Roberto Enterprises, Insurance Services, and
Hospitality Consultants
Professional Insurance broker and Hospitality Consultant: Marketed
Insurance products to home owners, and business clients.
(Consulted for Indian Gaming Casinos, Private and Public Clubs Golf
Courses, Independent and Chain Hotels, Restaurants, and Sporting
Arena Complexes. (45k / per yr.)
02/ 00 - 10/ 00 Pechanga Entertainment Center, Temecula California
Interim Director of Food and Beverage for Indian Gamming Casino and
Resort established and wrote procedural manuals for all outlets in
the Food and Beverage Department, implemented controls to reduce
losses and improve product quality, and customer service. (78k /
per yr.)
02/1999- 02/ 00 Bear Creek Golf Club, Murrieta Calif.
Clubhouse Manager: Responsibilities included
all member and guest activities for the Clubhouse
Managed Club house staff, all food and
beverage personal, housekeeping, and maintenance staffs.
Complete coordination of entire food service
operation for inside or outside events
bookings, training and the development of
staff from kitchen to service staff.
Responsible for profit and loss for all club
activities, and maintaining high standards
as accustomed by the membership. (58k / per
yr.)
11/97-01/1999 Ogden Entertainment Services Inc. Western Region
General Manager of the Centennial Garden
Arena, Bakersfield Calif.
Support Manager at other locations: Alpine
Meadows Ski Resort, Lake Tahoe Ca.
Arrowhead Pond, Anaheim Ca. Edison
International Field, Anaheim Ca. Coors -
Universal Amphitheater, Chula Vista Ca. (56 k
/ per yr.)
05/96- 11/1997 Bear Creek Golf Club, Murrieta Calif.
Food and Beverage Manager Duties to ensure
that all outlets in the club maintain the
Highest standards, develop personnel into
proficient service staff, hire and dismissal
of personnel, and responsible for profit and
loss accountability. (54k / per yr.)
07/94- 12/1997 R.A. Roberto Enterprises, Sun City Calif.
Independent Life/ Health Insurance Agent &
Hospitality Industry Business Consultant.
(45k / per yr.)
04/93-06/1994 Jubitz Corporation, Portland, Oregon
Ponderosa Lodge Hospitality Division: Responsibilities included
total profit and loss control of 24 hour full service restaurant,
live entertainment lounge, eighty-six room hotels, convenience
store, trucker's store, drivers lounge with theaters and video
gaming departments. (41 k / per yr.)
2/89- 3/1993 R&R Remodeling Service, Portland Oregon
Owner and general contractor of a full service remodeling company
specializing in kitchen an Bathroom remodels, completed all
phases of proposals from first contact to final cleanup keeping
Open lines of the communication process
open with client at all times. (35 k / per yr.)
Prior 1989 Gresham Outlook / Cap Cities Communications
Marketing Director - Established a
commercial printing and marketing division for this bi-weekly community
Newspaper, clients ranging from High School,
School Districts, Major Retailers, Food
Store Chains, Major Retailers, Hardware
Stores, Political Campaigns and many more. (32 k /per yr.)
Contact this candidate