Customer Service Supervisor
Resume:
Adrienne Deese
*********@*****.***
Present Address
Charlotte, NC 28212
OBJECTIVE A position with a growing organization where there is opportunity for advancement.
EDUCATION BS Degree in Biology
Livingstone College, Salisbury NC 28144 May 2002
SKILLS Leadership, certified phlebotomist, team player, critical thinker, staff training &
development, problem solver, communication skills, computer knowledge, interpersonal and
organizational skills
WORK EXPERIENCE
The American Red Cross, Charlotte NC January 2003 – August 2011
Team Supervisor
• Ensure blood drives are in compliance with applicable Federal, State and local regulations as well
as all American Red Cross policies, and guidelines. Ensure SQUIPP (safety, quality, purity and
potency) for all products collected under my Supervision.
• Monitor work areas and practices to ensure a safe environment; take preventative and/ or
corrective action to prevent hazards and potential injuries to donors, volunteers and staff.
• Supervise Staff including hiring, training, evaluations, and discipline to ensure a well-qualified
team and to enhance operational success. Monitor individual and group performance to improve
overall team effectiveness.
• Supervise and oversee and all aspects of daily blood collections operations. Responsible for
supervision of team and line staff. Ensure team focus on customers.
• As a Supervisor must balance production, customer service and compliance on a day-to-day basis
to ensure the integrity of product and positive donor experience.
• Performed and processed all phases of blood collection as needed.
Elizabeth City State University, Elizabeth City NC September 2002 – 2003
Assistant Associate Secretary for Administrative Computing
• Assist in any clerical needs typing documents, answering phones, logging mail, requisitions and
work requests
Value City Department Store, Charlotte NC
Summer Associate (Customer Service Rep., Jewelry Consultant)
• Calculated and computed money transactions
• Worked with and trained Associates
• Distributed, tabulated, organized, repaired, arranged and maintained jewelry
• Designed promotions and jewelry ads
References Available Upon Request
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