Manager Customer Service
Resume:
Dante L. Balandra
Fontana, CA. 92336
EMPLOYMENT OBJECTIVE: Warehouse Manager
SUMMARY OF QUALIFICATIONS
* Over 16 years experience supervising and managing personnel to
ensure tasks at hand get accomplished.
* Over 15 years experience developing customer service policies
resulting in increased client satisfaction.
* Accountable for generating 20-30 percent increase of generated
revenues.
* Responsible for hiring, terminating of personnel, and enforcing
safety procedures.
* Responsible for detailed reports, oversee the progress of shipping
and receiving of warehouse/stock parts.
* Responsible for weekly time sheets as well as distributing pay
checks.
* Responsible for ensuring employees have correct training/ license
prior to assigned task.
* Over three years of Shipping, Receiving, Computer Operations,
Warehouse Inventory Control, Cycle Counts, Restock, Packing, Office, and
Personnel Management.
* Experienced with DOS, Windows 3.11, 95, 98, 2000, 2007, NT Server,
2000 Professional, 2000 Server, Novell, Microsoft Office 2000, and
Internet/ Intranet, CC-mail, Exceed, SAP, Microsoft Outlook, WMS, Kronos,
and J.D. Edwards.
* Experienced in various hand tools, forklift, reach, cherry picker,
turret, and computers.
EDUCATION
2010-2012 Master Degree, Organizational Management with two
specializations, Ashford University, Clinton, IW.
2009-2010 Bachelors Degree, Organizational Management, Ashford
University, Clinton, IW.
2001 Certificate, Computer Upgrade and Repair, Computer Career
Connection, West Covina, CA.
1996 AA Degree, Specialized Computer Electronics
Technology, Computer Learning Center, Los Angeles, CA.
PROFESSIONAL EXPERIENCE
Operations Supervisor, Covidien, Ontario, CA. 8/12-12/12; 40-55 hrs. per
week; full-time.
* Supervise shipping department activities by assigning manpower
and equipment as necessary.
* Manage quality to ensure service for both internal and external
customers is error free ensuring inbound receipts and customer shipments
are processed in an accurate and timely manner.
* Meet scheduling requirements on a daily basis. Must exercise
excellent planning/project management skills to improve efficiencies
without sacrificing safety or quality.
* Monitor employee attendance, productivity, quality and other
performance markers and provides counseling/corrective actions to
employees, as needed.
Manager, Balandra Demolition, San Bernardino, CA. 9\06-9\10; 40 -50 hrs.
per week; full-time.
* Responsible for all Finances, Job Bids, and reports relating to
company income and expenses.
* Increased Company profits by 30 percent.
* Site Supervisor to ensure work in progress.
* Conduct OSHA meetings at least once a week.
* Track employee productivity and verify all hours worked for
payroll.
* Ensure all daily reports are completed and turned in at end of
day.
* Ensure all equipment is properly functional.
* Maintain communication throughout the day via walkie-talkie.
Supervisor, Aldworth/TDI Inc., Mira Loma, CA. 9\05-8\06; 50-75 hrs. per
week; full-time
* Responsible for all inbound/outbound, picking/labeling of
product, inventory, daily metric reports, supervised over 60 employees for extended periods of
time.
* Accountable for 100 percent accuracy of inventory control.
* Increased department revenues by 20-25 percent.
* Performed duties as Supervisors Safety Representative.
* Account Supervisor of Illuminations, Adidas, Select Comfort and
Wal-Mart.
* Ensure annual reviews are done in a timely manner.
* Maintain communications throughout the day via e-mail, phone, and
fax.
Manager, Balandra Demolition, Placentia, CA. 9\99-8\05; 40-50 hrs. per
week; full-time.
* Responsible for all Finances, Job Bids, and reports relating to
company income and expenses.
* Increased Company profits by 30 percent.
* Site Supervisor to ensure work in progress.
* Conduct OSHA meetings at least once a week.
* Track employee productivity and verify all hours worked for
payroll.
* Ensure all daily reports are completed and turned in at end of
day.
* Ensure all equipment is properly functional.
* Maintain communication throughout the day via walkie-talkie.
Operations Specialist, U.S. Navy, San Diego, CA. 2\91-8\93; 40-50 hrs. per
week; full-time
* Responsible for supervision, evaluations, and reports of over 100
personnel.
* Responsible for ensuring safety throughout the ship/base.
* Responsible for ensuring all supplies have been ordered/received.
* Communication liaison with the ship's Captain.
ACTIVITIES AND ACHIEVEMENTS
2011-Present AMVET 1stVice Commander, Post 1240
Fontana, CA.
2010-2011 AMVET 3rd Vice Commander, Post 1240
Fontana, CA.
2012 Salute Veterans National Honor Society
Nationwide
2010 Golden Key International Honour Society
Nationwide
2010 Graduate with honors, Summa Cum Laude
Clinton, IW.
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