Customer Service Manager
Resume:
Kevin Elliott
Orlando, FL, 32821 United States
**********@*****.***
PROFESSIONAL EXPERIENCE
FLIPPERS PIZZERIA, Orlando, FL United States
General Manager, Aug 2008 – present
• Building Culture:
o Create a successful culture focused on customers and profitability. Team Building:Hiring,
scheduling, facilitating training, evaluating performance.
• Cost Control:
o Setting pars for food, beverage, paper & supplies. Checking in received orders.
• Production:
o Overseeing production, portion control, waste, and pilferage.
• Customer Service:
o Ensuring customer satisfaction by emphasizing details in production, service, cleanliness &
atmosphere. Handling customer issues to ensure repeat business
E D U C AT I O N
University of Central Florida, Orlando, FL United States
• Graduated in the summer semester of 2008 with a Bachelors of Arts in Business Management
o Specialized in courses relating to Entrepreneurship
ADDITIONAL SKILLS
• Certified National Food Safety Manager.
• Proficient in Microsoft Office, Point of Sale Systems as well as SAP.
• Exceptional auditory, kinetic and visual memory allowing for a high learning curve.
10708 William Tell Drive Orlando,, FL,, 32821 United States 407-***-**** **********@*****.***
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