J osephine F o rm isano

*** **** ******, ******** ** 12550

Cell: 845-***-****: j abqu1o@r.postjobfree.com

Executive P rofile

Detailed- oriented executive professional experienced in high volume, multi-unit, hotel operations.

Desires a high-level position in a corporate hotel environment.

Skill H ighlights

• Client Account Management Strategic objective execution

• Customer retention Public speaking talent

• Human Resource management Team Building

• Satelli te Business development NYS Cosmetology License

• Spa and Beauty Management NYS Licensed Esthetician

Core Accomplishments

Operations Management

• Managed H il ton Garden I nn, H ampton I nn, Ramada I nn, Holiday I nn

• Handled all functions of daily operations, sales, and hands-on oversight of

accountancy

• Certified H G I Di rector of Sales

• Certified H ampton Brand General Manager

• Certified H ampton Brand Di rector of Sales

• SMERF Sales Management and protocol implementation

• Certified Holiday I nn Food and Beverage Manager

P rofessional Experience:

Director of Sales

Comfort Inn Hotel – Newburgh NY

July 17, 2012 – Present

Responsible for generating revenue through various market channels. Work closely with

General Manager, as well as all Departmental Managers.

General Manager – September 2007 – June 2011

Hil ton Garden Inn

Responsible for daily operations of property, ie., managing of all inte rnal

D epa rtments/Managers; ensuring proper t raining of Brand Standards/continuing

e ducation of all staff members w ith regards to daily operations; control and manage hotel

P & L; Food/Beverage, as well as I nventory and Labor costs.

General Manager- M a rch 2004 to August 2007

Hampton – Hilton Garden Inn - N ewburgh, NY

Responsible for daily operations; Daily depa rtmental meetings; Acting DOS;

R esponsible for all staff initiation and t raining.

General Manager/Director of Sales- A ugust 1999 to Ma rch 2006

Ramada Inn Hotel - N ewbu rgh, NY

At Owne r’s behest- responsible for all Executive administration- daily ops and sales;

D aily interdepartmental managerial interaction; Staff initiation and t raining

Director of Sales

Holiday Inn - N ewburgh, NY

Responsible for Banquet/Restaurant/Bar sales, client relations; Worked closely w ith G M,

M O D and Chef; Weekly staff scheduling

Education

Spencerian Business Institute

References Upon Request

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