Customer Service Sales
Resume:
Stanley E. Williams
**** ******* *** *************@*******.***
Baltimore, MD 21212
EDUCATION
University of Baltimore, Baltimore, MD 1974-1977
Completed courses within the Business Administration curriculum
University of Maryland, Baltimore, MD 1992-1998
Emergency Medical Technician, certificate
EMPLOYMENT HISTORY
Allied Barton Security 2010-present
Assistant Account Manager /Lieutenant
Supervise and direct security officers. Maintain public safety, and protection of
property. Provide excellent Customer Service.
Secure designated areas; Communicate effectively in college community.
Patrol public areas, crowd control, Monitor electronic security systems and
radios. Walking foot patrol. Gather information in criminal investigations. Familiar
with incident complaint reports. Maintain records and prepare reports. Knowledge
of first aid, CPR qualified Terrorist Awareness training. Respond immediately to
emergency and disasters, Work varied hours and shifts.
Aflac April 2008 – 2010
Insurance Sales Representative
• Professional Sales of Supplemental Health Insurance
• Life Insurance Sales
• Benefit Sales
Bank of America Sept. 2006 – April 2008
Customer Service Rep
• Managing a wide variety of Customer inquiries.
• Strong problem – solving skills and quick effective decision
making to resolve complex questions.
• Cross selling of related products.
• Communicating with multiple areas of the company.
• Extensive knowledge of corporate banking.
• Achievement of monthly individual and department goals.
Computer Sciences Corporation July 2005 – October 2005
Medicare Reference Center Specialist
• Tasked to contact people with Medicare and others to
• respond to Medicare-related complex issues in an outbound
call center environment.
• Will utilize all Standard Operating Procedures, 1-800-
Medicare scripts, Reference Materials, Partner Directory and
publications to respond by telephone, email and/or
correspondence.
• Assume other duties as required, including, but not limited to
participation in training and Quality Assurance tasks.
• Possess excellent oral and written communication skills,
customer service skills and organizational skills.
• Possess Call Center experience in a medical/insurance
environment and Medicare knowledge.
Sierra Military Health Services, Inc. Aug 2001- Oct 2004
Beneficiary Service Representative II
•Make beneficiary appointments to Military Treatment Facilities and
network providers
•Serve as mediator between MTFs/Network providers and
beneficiaries
Verify demographics and other health insurance
•Edit in PGBA (claims database)
Assist in coaching and developing new employees
•Analyzing and Processing of Claims
•ICD9 and CPT coding knowledge
•Extensive knowledge of medical terminology
Pre-Paid Legal Services 2001-2008
•Professional sales including access and comprehensive plans
•Sells legal services through a network of attorneys to businesses
and individuals
MILITARY EXPERIENCE
338TH Military Intelligence Battalion Ft. Meade, MD 1988-1996
Communications Technician
•Established communications for the Battalion Commander
Communications Watch Supervisor
USS Mount Whitney LCC-20 1977-1988
•Managed telecommunications process
•Utilized various automated communications systems
•Controlled keyboard and video display equipment
•Liable for secure classified communications
•Analyzed administrative and operational problems
•Developed solutions for administrative and operational problems
QUALIFICATIONS/SKILLS
•Proficient with personal computer: Microsoft Word, Internet, and
WPM 40
•Proven track record for analytical, interpersonal, and
organizational skills
•Excellent written, verbal, and communications skills
•Successfully balance many projects at once
•Skilled in handling problems and needs before they arise
•Handle increasing levels of responsibility at once and seeks a task
through until completion.
•Detailed oriented, knowledge of scientific and medical terminology.
•Sales and customer service experience
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate