Customer Service Project Manager
Resume:
Victoria A. Lloyd
Los Angeles, CA. 90056
**********@*****.***
Objective: To work in a challenging position that will allow personal
growth.
Education:
MS/Behavioral Science/Counseling
Currently Enrolled
Walden University
BS-Psychology Summa Cum Laude
07/2012
Kaplan University
Certifications/Licenses
Substance Abuse Counselor Certificate
05/2011
Southwest CC Memphis, TN
Skills/Abilities:
Expert in Customer Service with over 15 years exp.
Typing approx. 50-60WPM
Proficient in the following computer software programs:
SAP, Paradox, Oracle, PeopleSoft, APAK, COGNOS
MS Office Programs, including (Excel, Word, Access, PowerPoint, Outlook)
Experience:
Training and Development Coordinator/ Sr. Customer Accounts Specialists
02/2006-02/2013 Medtronic, Memphis, TN
Provide customer service training on all processes and computer systems to
all new hire and temporary employees to the Customer Service Department.
Also works with implementation teams and special projects. Develop training
material as needed for any new processes, programs or products. Provide
customer service in a call center environment & support for
distributor/sales receivable accounts, which included commission deduction
processing, credit/debit billing requests, offsets and collections.
Maintain specified SOX reporting and documentation related to AR.
Maintained working relationships with cross functional areas of the
business in order to provide quality service levels to customers. Receive
calls from customers placing orders, verify shipment, availability of
stock, and invoice copies, billing inquiries, fax orders processing and
scheduled return authorizations.
Project Manager/ Sr. Portfolio Specialist
1997-2005 Cardinal Health/ Pyxis Corp, San Diego, Ca. and Memphis, TN.
Served as project lead in the installation of automated medication
dispensing equipment in hospitals, pharmacies and
convalescent/rehabilitation centers; Troubleshoot equipment and replaced
hardware/software as needed. Portfolio duties included billing and
collection, management of Capital Lease and Purchase accounts, monitoring
past due balance's. I managed a multi-million dollar portfolio, designated
cash application; generated credits and debits to receivable balances.
Negotiated payment plans for past due balances and fees. Supervised billing
operations; reconciled large complex and high visibility accounts to
Contract and Purchase Order to ensure accurate billing. Maintain customer
invoicing records, created statements. Additionally, I managed customer
service through two database conversions, contract analysis, logistic
management, project specialist, and invoice format and statement creator;
provided instructional training for new system application and use.
United States Army and Navy 1977-1993
Served as a master instructor for 6 years while serving in the military
References Available Upon Request
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