Customer Service Sales

ROSALIS GONZALEZ

**** ********** ***, *** ** Bronx NY 10457

347-***-*************@*****.***

Objective:

To secure a challenging position with an organization that will utilize my experience as a

contributing factor toward growth and development.

Skills:

• Bilingual in English and Spanish

• Microsoft Excel and Power Point

• Excellent personal and interpersonal skills

• Knowledge of OnQ System

• Tips Certification

• Well organized, creative, dependable and people oriented

Education:

WOOD TOBÉ COBURN SCHOOL New York, NY

9/2009 10/2010

AOS Travel and hospitality

Relevant courses: Business Communications, Professional Development, Worldwide

Communication, Keyboarding, Domestic Destination, Meeting and Event Planning, Human

Relationships, Front and Back Office Management, Sales and Customer Service

Internship:

11/2010 – 12/2010 THE MARCEL AT GRAMERCY HOTEL New York, NY

Front Desk Receptionist

Greeted, registered, and Check in – Check out hotel guests

•

Verified customers credit, and established how the customer will pay for the accommodation

•

Issued room keys and escorted instructions to bellhops

•

Reviewed accounts and charges with guests during the check out process

•

Transmitted and received messages, using telephones or walkie talkie

•

Contacted housekeeping or maintenance staff when guests report problems

•

05/2010 07/2010 CROWNE PLAZA LA GUARDIA HOTEL Queens, NY

Sales & Marketing

• Marketing research and analysis

• Participate in the development of new project proposal

• Handling work filing & other domestic work

Work experience:

HAMPTON INN & SUITES

04/2011 Present Yonkers, NY

Front Desk Agent

• Greet and register guests in a courteous, efficient and friendly manner, both face to face and

on the phone.

• Booking hotel reservations.

• C/I & C/O guests of the hotel.

• Upgrades guests, and promotes hotel services and amenities.

• Completes the registration process, codes electronic keys, and makes appropriate selection

of rooms based on guest needs.

• Promotes and administers Hilton Marketing Programs for arriving guests

• Ensures statements are correct upon guest check out

• Review Front Office log and Trace File daily.

• Assist guests with safe deposit boxes.

HAMPTON INN & SUITES

Night Auditor

• Handle the tasks of posting and balancing charges and settlements for room service and

facilities

• Perform responsibilities of maintaining files, and resetting the systems for the next day’s

operations

• Responsible for closing and balancing all room account, counting and balancing cash and

credit card receipts

• Make adjustments or corrections to accounts as required

• Handle various computer audit report and filling in for the front desk clerk as needed

• Ensure that the hotel standards for guest services and work habits are met

HAMPTON INN @ SUITES

Bartender backup

• Prepared Cocktails and other drinks

• Cleaned glasses after use

• Serve Wine, Beer and other drinks

• Collected payment

• Received orders and served accordingly

MANDEE

11/2006 10/2010 Bronx, NY

Sale Associate

• Ensure that each customer receives outstanding service by providing a

friendly environment, which includes greeting and acknowledging every customer

• Ring up all sales on cash register

• Assist in floor moves and merchandise visual displays

.

Contact this candidate