Customer Service Marketing

Career Objective: To position myself with an organization where my

extensive years of experience in marketing design, implementation,

strategic campaign & operational planning, copywriting, administrative

management & support, customer relations, as well as inside and outside

consultative sales can become a great addition to the organization while

bringing additional effective results with personalized, individualized

attention your client base deserves and expects.

Professional Experience:

Currently working contract assignments in the following

area(s):

Marketing Manager/Corporate & Group Event Coordinator

. Evaluating current marketing tactics and results to

determine best plan for the specific client's objectives

and target market.

. Design and implement direct marketing plans.

. Designed and responsible for overseeing marketing and/or

special events, created corporate & group packages.

. Managed entire event process from to design, to setup, to

reservation & implementation and customer follow up.

. Substantial involvement in client's planning & overall re-

branding process.

. Created and managed direct marketing campaigns for the

center through various channels, which included live

networking, print, web, and social media based marketing

initiatives.

04/09-05/12 - FarraTech (Elite business partner of HP &

Xerox)

Marketing & External Customer & Vendor Relations

Administrator

. Substantial involvement in the planning, design, and

overall re-branding of the organization's current marketing

and brand design.

. Created and implemented direct marketing campaigns for the

company through various channels, which included print and

web, based marketing initiatives.

. Designing of media/print materials: direct mail pieces,

newsletters, general corporate and vendor correspondence,

and much more.

. Write website copy and maintain basic updates & changes

. Handled and maintained all vendor relations

. Handled all customer requests, issues, special requests or

quotes

. Attend Networking Events

. Heavy outbound retention and inbound customer service calls

. RFP BID proposal research, proposal preparation, and

submission, maintenance of pre and post award

. Order quoting, benefit selling, and processing of final

orders

. Handles all special event planning & coordination within

the company and for partner related events.

. Manage employee relations/events

. Initiated, developed, and supported corporate fundraising

and social service programs

. Social networking and updating of company blog

. Field and in-house work was necessary

01/07-02/09 - Zerorez of Atlanta

Business Development Manager

. Assist with marketing campaigns and advertisement of the of

the company

. Calls of 80-120 a day both inbound and outbound

. Generate business leads

. Take inbound sales and customer service calls

. Maintain records in Salesforce and other CRM databases.

06/03 to 11/06 - DeVry University

Undergraduate Admission Advisor

. Advise prospective students on degree programs to meet

their needs and goals.

. Assist in admissions process including meeting entrance

requirements, financial aid, and class registration

. Heavy phone usage: average 80-150 calls a day

. Conducting open house and Corporate information sessions

04/99 to 05/03 - Aviation Institute of Maintenance

Director of Admissions

Manage a team of 7 admission representatives

Enroll students who are eligible according to the school's

policies.

. Receive and return all inquiry calls from prospective

students.

. Responsible for placing approximately 40 to 50 inquiry

calls to interested prospects daily in an attempt to set at

least 6 appointments daily.

. Enroll a minimum of 13 students monthly alone.

. Promoted to Director in only 6 months of employment with

company

. Received the Top Admissions Reward for the past 2 quarters

EDUCATION:

American InterContinental University - B.A. in Visual Communication

December 2006

International Academy of Design & Technology - B.A. in Marketing December

2010

Member of AMA (American Marketing Association)

REFERENCES: Available upon request.

SALARY REQUIREMENTS: Salary is negotiable and contractual work assignments

are also highly welcome.

Contact this candidate