Engineer Quality

Paul Richardson Quality Professional

As a Quality Professional, it is my responsibility to understand and translate the customer’s requirements into

the highest quality levels and efficiently implement that directive. The quality initiative must be the Voice of the

Customer. I am the liaison between the customer and production.

My skill set consists of efficient management of quality metrics and performance tools that produce the desired

results demanded by the customer. My authority has included monitoring and mentoring all floor quality

personnel, managing quality system implementation, customer and supplier interfacing regarding corrective

action and an active involvement in the APQP process for product launching.

As part of Advanced Product Quality Planning (APQP), my responsibilities require I help define the manufacturing

process through control plans and process FMEAs. The goal of control plans and FMEAs are to identify, control

or eliminate potential non-conformances and scrap, thus driving down defect levels. In planning such controls,

cost savings are realized through preventive and appraisal initiatives.

As part of a cross functional team, I provide input for the planning, design and reliability of product by assuring

equipment and gages for process layout, product verification testing, gage validation (Gage R&R), inspection

criteria and internal audits that ensure efficient production setups.

I am proficient in the use of Quality tools for problem solving. Those tools include but not limited to Root Cause

Analysis, 5-Why, 8D, Factor Tree Analysis, Fishbone diagramming, etc.,

Statistical Process Control (SPC) is used to determine process capability, consistency and continuous

improvement. By using such metrics, I targeted process deficiencies and drove non-conformances down or

eliminated them. An example of such achievement was driving down the overall product PPM for assemblies

supplied to GM (Faurecia). The beginning PPM was over 40000 as compared to the GM target of 29. After six

months of continuous improvement, the PPM was driven down to 5 remained at 5 or below during my tenure.

In cases of non-conformances, problems were quickly identified and contained; short term corrective action was

implemented, thorough root cause analysis was used to identify problem; and effective corrective action would

then be implemented and monitored to ensure the problem would not recur.

I was a strong contributor to the development and validation of floor layouts and procedures for a startup

computer assembly company (Q-Edge), which produced 6000 units per day with a reject rate of less than 0.01%.

I have a proven track record that can be an asset to any company looking for a skilled quality advocate. I

understand the magnitude and complexity required in quick, knowledgeable and effective decision making that is

suitable for any production environment.

I am ably suited to manage deadlines and details, proficient in managing multiple tasks and personnel.

I would like the opportunity to discuss my skill sets and how they will contribute to your organization.

My compensation is open for negotiation. Please contact me at your earliest convenience.

Sincerely,

Paul C. Richardson

317-***-**** (home)

****@***.***

WORK HISTORY

Positions

NTN Driveshaft Inc. (c) Quality Engineer Columbus, IN 4/12 to current

Faurecia Emissions Control Technologies (c) Quality Engineer Columbus, IN 6/11 to 2/12

Allison Transmission Inc. (c) Supplier Quality Engineer Indianapolis, IN 6/07 to 4/11

Valeo Engine Cooling Systems (c) Supplier Quality Engineer Greensburg, IN 1/07 to 6/07

Engineered Machined Products Quality Engineer Greenfield, IN 5/05 to 12/06

Synova Plastics Quality Manager Morristown, IN 6/03 to 1/05

Q-Edge Corporation Quality Manager Indianapolis, IN 5/00 to 6/01

(c) Denotes contract employment

Responsibilities

Quality Engineer

• Daily communication with customer on quality requirements and corrective action

• Daily interfacing with team members, suppliers and customers on quality metrics

• Lead shop floor engineer during Production Verification Tests (APQP)

• Driving force behind Corrective Action Team which resolves internal/external quality issues

• Responsible for the development/ introduction of PFMEAs, Control Plans, Work Instructions and Process Flows

• Performed Gage R&R for new gauging or modification

• Determined critical dimensions and interfaced with CMM Lab in the layout and verification of product design

• Recorded/monitored nonconforming activity for team corrective action and continuous improvement

• Audited production lines for adherence to quality systems requirements

• Monitored and controlled scrap through continuous improvement

• Performed 6 Sigma activity in identifying potential process deficiencies

• Wrote ISO/QS/TS related-procedures and Quality Manual

Supplier Quality Engineer

• Monitored/evaluated supplier quality performance metrics

• Daily communication with global suppliers and customers on corrective action and quality development

• Assisted supplier in lean manufacturing concepts to lower costs and delivery times

• Performed on-site quality audits adhering to ISO/QS9000/TS16949 standards

• Inspected and approved PPAP documentation for product qualification

• Recorded and controlled non-conforming material for review and disposition

• Managed new program introduction using APQP process

• Performed Design of Experiments that assisted in enhancing and/or correcting process deficiencies

Quality Manager

• Directed quality department personnel through daily quality activities in supporting production requirements

• Part of Corrective Action Team responsible for resolving internal and external quality issues through problem

solving techniques: Factor Tree Analysis, Root Cause Analysis, 8D, 5Why, Fishbone diagramming, etc.

• Daily interfacing with customer during investigation and resolution of quality complaints and corrective action

• Assigned and directed FMEA teams for process and development studies

• Chaired Continuous Improvement programs to lower scrap goals to less than 0.1% cost-of-sales

• Converted engineering specs and blueprints to inspection plans for inspectors and operators

• Performed Design of Experiments that assisted in enhancing and/or correcting process deficiencies

• Performed 6 Sigma activity in identifying potential process deficiencies

• Created APQP requirements package for customer product qualification (FMEA, Control Plan)

• Wrote ISO/QS/TS related-procedures and Quality Manual

• Presented daily review of shop floor quality to production team

• Oversaw work instruction development

EDUCATION

1997-1999 Business Information Systems Indiana Wesleyan University Indianapolis, IN

1991-1992 Business Technology De Anza College Cupertino, CA

(Concentration in Quality, Engineering and Materials Management)

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