Dawn M. Jackson
Gap, PA ****7
***************@*****.***
Objective:
To secure employment with a reputable company that recognizes and appreciates an individual with skills
such as multitasking, root-cause analysis and problem solving, the ability to change gears midstream as
situations arise and presents the drive needed in being a team player in addition to strong comprehension
and communication skills while at the same time proving to the company that not only am I a wise
investment, but that I am also a reliable, efficient, effective and professional asset to them.
Work History
Witmer Public Safety Group
104 Independence Way
Coatesville, PA 19320
11/18/11 to present
Administrative Customer Call Center Representative
Responsibilities are answering multi-line phone system, placing orders for customers, acquiring status on
orders and providing feedback to the customers on their orders as well as assisting customers with any
customization items and complaints or issues with their order. Exuding professionalism, courtesy,
understanding and finding resolution that is satisfying to the customer within my level of authority.
Additional requirement is learning about the products both current and new, in addition to daily contact
with manufacturers and vendors in an effort to provide the customers with as much detail and information
as possible on the multitude of products that are offered, while being able to work in a fast paced
environment with the ability of working independently and handling high levels of stress due to the nature
of the job.
Keystone Helicopter Corporation
110 East Stewart Huston Drive
Coatesville, PA 19320
11/2007 through 3/31/2011
Administrative Assistant for Engine Services
Primary function was administrative support for Engine Shop Services associates through utilization of
computer programs, multitasking, organizational skills, root cause analysis problem solving and handling
issues as they surfaced. Support was provided via the opening of work orders for repairs, overhauls,
exchanges and/or rentals of major helicopter components such as engines, turbines, compressors and
gearboxes. Assistance was provided to the Accessories department with the opening of work orders,
tracking exchanges and cores for shipment, return, repair and reentry into company inventory.
Responsible for closing of work orders once job was invoiced and for file retention of all customer files on
a daily basis. Maintained weekly reports for customer supplied inventory within the warehouse in addition
to other spreadsheets on a daily basis to track open work orders and the status of jobs. Utilized root
cause analysis when problems arose in order to determine cost effective and time efficient solutions to
prevent a re-occurrence of the issue.
Catholic Health Initiatives
Exton, PA 19341
Phone: 610-***-****
Website: Catholichealthinit.org
11-2004 through 8-2007
Patient Financial Services Representative
Position required being responsible for providing timely and accurate account processing to achieve cash
optimization and accounts receivable reduction. Analyzing open receivables to ensure adherence to
contract terms, federal regulations, policies and procedures. Identifying information regarding outstanding
account receivable balances while working effectively to resolve issues.
Interacting with specific internal and external business partners to resolve account receivables.
Performed other related duties as requested.
County Line Medical Center
5275 Lincoln Highway
Gap, PA 17527
6-2003 through 11-2004
Patient Customer Services
Daily duties consisted of taking patient phone calls and scheduling appointments, checking patients in at
front desk by processing insurance information, accepting co-pays for visits, balancing cash drawer at the
end of shift and filing patient forms in patient files. Pulled needed files for the doctors and nurses for
patient’s visits. Filed completed patient files back into record system.
Philhaven
283 S. Butler Road
P O Box 550
Mt. Gretna, PA 17064
2/2003 Through 6/2003
Data Entry Specialist
Responsibilities were focused on accurately entering data into computer system for all patients daily to
bring new system current. Job was a temporary position that was scheduled to last only a few months.
Steuben Trust Co.
1 Steuben Square
Hornell, NY 14843
1/2002 through 4/2002
Data Imaging Specialist
Duties for position were the reviewing scanned images of deposits, withdrawls and checks written on
accounts for accuracy; correction any errors of data made by scanning system for processing of batches
on a daily basis so that batches balanced.
Alstom Transportation
1 Transit Drive
Hornell, NY 14843
8/2000 Through May 2001
Data Entry Specialist via
Walker Business and Staffing
23 West State Street
Wellsville, NY 14895
Duties required accurate entry of work order information as completed by area personnel on a daily basis,
closing of work order upon completion of repairs, and the filing of work orders after closing. Responsible
for maintaining organized and easily accessible hard copy files by work order numbers.
Coatesville Washer/ALP Industries
1229 West Lincoln Highway
Coatesville, PA 19320
9/1998 through 4/1999
Sales Assistant
Position required contacting current customers to advise of product changes, pricing changes, monthly
sales and offers. Responsibilities included the taking of orders, entering them through the computer
system, and following up with warehouse to guarantee expedient shipping of product. Responsible for
checking in orders and shipments from suppliers for accuracy and entering into inventory system, in
addition to shipping of goods to customers via carriers. Assisted with the monthly inventory of warehouse
product.
ERO Industries
46 S Williams St
Hazlehurst, GA 31539
From 3/1993 through 6/1993 - Priss Prints
4/1996 through 9/1997 - Shipping
Warehouse Support/Dispatcher/Loader
Duties consisted of the daily packaging of products made in-house for distribution to customers, pulling of
pre-boxed products per customer orders and palletizing orders for review and accuracy, rechecking pulled
orders and documenting items that were back ordered, contacting carriers to schedule pickup of freight,
checking carriers in upon arrival, loading of wrapped pallets of goods as well as individual boxes of items.
Assisting in yearly inventory of warehouse.
Mr. Ed’s Cars
101 Stockyard Road
Vidalia, GA 30474
6/1995 through 3/1996
Office Assistant
Duties included processing of paperwork for purchases of vehicles, maintaining files, answering phones,
taking title work to local notary and submitting for further processing through the state.
Edenfield Food Service / Five Star Vending
36 W Jefferson Street
Hazlehurst, GA 31539
6/1993 through 8/1994
Administrative Assistant promoted to Office Manager
Company handled stocking of vending machines in 15 different areas with several facilities within each
area. Route drivers turned in monies collected from individual routes, along with stales/loss of items.
Information had to be entered into spreadsheets daily to determine profit/loss for each route each week.
Position was upgraded to Office Manger within 6 months and then included recording and submission of
all route drivers’ weekly hours into home office,
answering phones, distribution of mail and inter office documentations, typing letters as needed for
Branch Manager and maintaining accuracy of data entered into computer system and spreadsheets and
assisted in weekly inventory of stock room.