Dawn M. Jackson

**** **** *** *****

Gap, PA ****7

484-***-****

abqttg@r.postjobfree.com

Objective:

To secure employment with a reputable company that recognizes and appreciates an individual with skills

such as multitasking, root-cause analysis and problem solving, the ability to change gears midstream as

situations arise and presents the drive needed in being a team player in addition to strong comprehension

and communication skills while at the same time proving to the company that not only am I a wise

investment, but that I am also a reliable, efficient, effective and professional asset to them.

Work History

Witmer Public Safety Group

104 Independence Way

Coatesville, PA 19320

11/18/11 to present

Administrative Customer Call Center Representative

Responsibilities are answering multi-line phone system, placing orders for customers, acquiring status on

orders and providing feedback to the customers on their orders as well as assisting customers with any

customization items and complaints or issues with their order. Exuding professionalism, courtesy,

understanding and finding resolution that is satisfying to the customer within my level of authority.

Additional requirement is learning about the products both current and new, in addition to daily contact

with manufacturers and vendors in an effort to provide the customers with as much detail and information

as possible on the multitude of products that are offered, while being able to work in a fast paced

environment with the ability of working independently and handling high levels of stress due to the nature

of the job.

Keystone Helicopter Corporation

110 East Stewart Huston Drive

Coatesville, PA 19320

11/2007 through 3/31/2011

Administrative Assistant for Engine Services

Primary function was administrative support for Engine Shop Services associates through utilization of

computer programs, multitasking, organizational skills, root cause analysis problem solving and handling

issues as they surfaced. Support was provided via the opening of work orders for repairs, overhauls,

exchanges and/or rentals of major helicopter components such as engines, turbines, compressors and

gearboxes. Assistance was provided to the Accessories department with the opening of work orders,

tracking exchanges and cores for shipment, return, repair and reentry into company inventory.

Responsible for closing of work orders once job was invoiced and for file retention of all customer files on

a daily basis. Maintained weekly reports for customer supplied inventory within the warehouse in addition

to other spreadsheets on a daily basis to track open work orders and the status of jobs. Utilized root

cause analysis when problems arose in order to determine cost effective and time efficient solutions to

prevent a re-occurrence of the issue.

Catholic Health Initiatives

Exton, PA 19341

Phone: 610-***-****

Website: Catholichealthinit.org

11-2004 through 8-2007

Patient Financial Services Representative

Position required being responsible for providing timely and accurate account processing to achieve cash

optimization and accounts receivable reduction. Analyzing open receivables to ensure adherence to

contract terms, federal regulations, policies and procedures. Identifying information regarding outstanding

account receivable balances while working effectively to resolve issues.

Interacting with specific internal and external business partners to resolve account receivables.

Performed other related duties as requested.

County Line Medical Center

5275 Lincoln Highway

Gap, PA 17527

717-***-****

6-2003 through 11-2004

Patient Customer Services

Daily duties consisted of taking patient phone calls and scheduling appointments, checking patients in at

front desk by processing insurance information, accepting co-pays for visits, balancing cash drawer at the

end of shift and filing patient forms in patient files. Pulled needed files for the doctors and nurses for

patient’s visits. Filed completed patient files back into record system.

Philhaven

283 S. Butler Road

P O Box 550

Mt. Gretna, PA 17064

2/2003 Through 6/2003

Data Entry Specialist

Responsibilities were focused on accurately entering data into computer system for all patients daily to

bring new system current. Job was a temporary position that was scheduled to last only a few months.

Steuben Trust Co.

1 Steuben Square

Hornell, NY 14843

1/2002 through 4/2002

Data Imaging Specialist

Duties for position were the reviewing scanned images of deposits, withdrawls and checks written on

accounts for accuracy; correction any errors of data made by scanning system for processing of batches

on a daily basis so that batches balanced.

Alstom Transportation

1 Transit Drive

Hornell, NY 14843

607-***-****

8/2000 Through May 2001

Data Entry Specialist via

Walker Business and Staffing

23 West State Street

Wellsville, NY 14895

Duties required accurate entry of work order information as completed by area personnel on a daily basis,

closing of work order upon completion of repairs, and the filing of work orders after closing. Responsible

for maintaining organized and easily accessible hard copy files by work order numbers.

Coatesville Washer/ALP Industries

1229 West Lincoln Highway

Coatesville, PA 19320

9/1998 through 4/1999

Sales Assistant

Position required contacting current customers to advise of product changes, pricing changes, monthly

sales and offers. Responsibilities included the taking of orders, entering them through the computer

system, and following up with warehouse to guarantee expedient shipping of product. Responsible for

checking in orders and shipments from suppliers for accuracy and entering into inventory system, in

addition to shipping of goods to customers via carriers. Assisted with the monthly inventory of warehouse

product.

ERO Industries

46 S Williams St

Hazlehurst, GA 31539

From 3/1993 through 6/1993 - Priss Prints

4/1996 through 9/1997 - Shipping

Warehouse Support/Dispatcher/Loader

Duties consisted of the daily packaging of products made in-house for distribution to customers, pulling of

pre-boxed products per customer orders and palletizing orders for review and accuracy, rechecking pulled

orders and documenting items that were back ordered, contacting carriers to schedule pickup of freight,

checking carriers in upon arrival, loading of wrapped pallets of goods as well as individual boxes of items.

Assisting in yearly inventory of warehouse.

Mr. Ed’s Cars

101 Stockyard Road

Vidalia, GA 30474

6/1995 through 3/1996

Office Assistant

Duties included processing of paperwork for purchases of vehicles, maintaining files, answering phones,

taking title work to local notary and submitting for further processing through the state.

Edenfield Food Service / Five Star Vending

36 W Jefferson Street

Hazlehurst, GA 31539

6/1993 through 8/1994

Administrative Assistant promoted to Office Manager

Company handled stocking of vending machines in 15 different areas with several facilities within each

area. Route drivers turned in monies collected from individual routes, along with stales/loss of items.

Information had to be entered into spreadsheets daily to determine profit/loss for each route each week.

Position was upgraded to Office Manger within 6 months and then included recording and submission of

all route drivers’ weekly hours into home office,

answering phones, distribution of mail and inter office documentations, typing letters as needed for

Branch Manager and maintaining accuracy of data entered into computer system and spreadsheets and

assisted in weekly inventory of stock room.

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