Project Manager Customer Service

Mohammad Jagani

**** ***** ******, *** # ***

Irving, TX 75062

Tel: 972-***-****

Cell: 214-***-****

E-Mail: **************@*****.***

Certification

Successfully completed LTE and WCDMA Ericsson Training

Course

Certified in LTE RBS 6000 Commission/Integration

Certified in WCDMA RBS 3000 Commission/Integration

Job Experience:

Ericsson (contractor)

Jan 2013- Mar 2013

Experience in Modernization of T-Mobil 2C,3A/3B,4A/4B Cabinets(NE Market)

. Performed following jobs successfully.

. Installing and Integrating Ericsson UMTS /LTE/GSM Cabinets.

. Troubleshoot RSSI issues, clear alarms, LMU relocation etc.

. Experience in troubleshooting with NIC/TMO and resolving RSSI issues.

. Power Upgrade of 3106 to 6131 cabinet.

. Up load scripts and software using RBS Element Manager.

. Creating new IDB for DUG.

. Calculations of loss and delays in the lines.

. Creating files of Close Out Packages.

. Creating daily activities at site using LDO APPS.

. Complete understanding of FTP software/RBS Element Manager and

HyperTerminal.

. Completion of Quality checklists, photos, and test results .

. Owned all required tools, equipments, laptop, smart phone, and air card.

Mar'11- Jan 13 ATT Technical Support Adviser

Richardson, TX

. Handling technical Tier 2 escalated calls.

. Handling billing inquiries and resolution.

Dec 2010-Feb2011 RF Solutions Inc Installation and Integration

of UMTS Cabinets

. Load software and configure PCS DUW, DUG and DUL

. Run integration scripts t integrate UMTS 1900 and GSM

1900 cabinets

. Install Nortel 18000 /ALU 9000 cabinet assemblies

. Relocate LME equipment and antennas

. Performed drilling, Lifting, And other installation

procedures

Feb10-Nov10 Drive Test

. Drive pre-determined routes and operate test

phones and equipment to

measure the

signal strength of cellular networks.

Nov'08-Feb'10 Ericsson Inc,

Associate engineer doing

optimization and implementation.

Good knoeledge of WCDMA Technology

Nov'06-Nov'08 Telvista Customer Service

Dallas,TX

. Resolving DSL Connection Issues over the phone

. Took Supervisor calls to resolve critical issue and

took calls from irate customers

. Resolve FIOS connectivity issue over the phone

assisting customers with connectivity and related

issue for TV, Phone and Internet.

Jan'00 - Dec'01 Data Systems International Kansas, KS

Apr`99 - Sep'99 Safe Guard Computing Services Dallas, TX

Feb`99 - Apr`99 Indus Business Group Santa Clara, CA

Implementation Consultant

. Implemented DcLink (Proprietary software) used for

wireless entry of data in JD Edwards ONE WORLD through

scanner guns.

> Included writing script so the data could update JD

Edwards tables.

> Scripts included Inventory Transfers, Issues,

Adjustments, Purchase Orders, Work Order and Pack

Confirmation

> Verification of table updates in JD Edwards.

> Testing the interface

> Managing JD Edwards consultants

Jan`98 - Jan`99 Meher Associates (IBM Business Partner) Karachi, Pakistan

Project Manager/ Analyst

. Project Manager for offshore Swiss Insurance Package

. Defined and implemented Office Procedures and Policies

. Documentation and testing

. Led a group of programmers to develop Inventory

Management System

. Headed designing and testing of the system, according to

the needs of local market

. Supervised a group of 10 programmers, through group

leaders, engaged in verification of system integrity of

Payroll and Human Resources System

Sep`94 - Oct`97 Ali Abdulwahab & Company (P&G) Kuwait

Manager Computer Department - Contract Position

. Business Study and Analysis with Arthur Andersen for JDE

. Business re-engineering and work flow management

. Project Management, Implementation of JD Edwards

. Implementation and testing of JD Edwards Programs

. System Management

. Software Development & Testing

. Security and Access

Aug`93 - Aug`94 Oman International Bank Muscat, Oman

System Analyst - Contract Position

. Worked on CIF conversion from IBM S/36 to AS/400 Native

mode

. Documentation of existing system

. Design new Data Base

. Testing the conversion using the actual data

Jan`84 - Jul`93 Philips Electrical Industries Ltd. Karachi,

Pakistan

Analyst Programmer

. Developed / Worked on following applications

. Inventory Management, Billing, Sales, A/R, Accounting

System, Market Survey

Special Skills: User Acceptance and Quality Testing

Knowledge of SAP CRM and ISU environment.

Designed computer courses, and conducted training up to

Managing Director level in Philips.

In Kuwait, implemented JD Edwards World and tested the

solution before and after going live. Based on test results

recommended the tuning of the ERP with emphasis on system

response time, better reporting for management and

eliminating the duplication effort by end users. Reviewed

the access and security aspect.

Tools: Query 400, Script Writing, ASTR, Dream Writer, and

World Writer

Languages: RPG/400, RPG III, CL, ANSI COBOL and SQL

Software: SAP (User level), JD Edwards, DcLink, BPCS, MAPICS, and

DMASII

Hardware: AS/400, SSP

Applications: Sales, Purchase, Inventory Management, Accounts

Receivable, Accounts Payable, General Ledger, Payroll and

Manufacturing.

Education : Degree in Computer Science with Honors, from Truman

College, Chicago, IL.

Special Courses: AS/400 and JD Edwards ( Foundation and 6 Modules)

References: Available on request

Contact this candidate