Customer Service Manager

Lakinna Be

***** ********** ***. **********, ** 80706

Home: 562-***-****

*********@*****.***

Summary

Accomplished, talented and solutions focused professional offering business

service. Has record of achievements within all facets of customer service

management. Proactive, energetic and success-driven individual with strong

commitment to excellence; known for solid organizational leadership.

Highlights

- Leadership and Team - Project Coordination/Management Building

- Strong Analytical Abilities - Employee Relations Strategic Planning

- Excellent Work Ethic - Problem Solving

- Customer Service Relations

Skills

Type 60 wpm

Knowledge of WinFashion Experian AS400

MS Office proficient; knowledge of Microsoft Word, Excel and Outlook

Experience

Customer Service Manager

August 2009 to April 2012

FAM LLC - Commerce, CA

. Manage customer service, warehouse and shipping staff

. Coordinate with production team to ensure on time deliveries

. Review and analyze sales and shipping reports

. Managed Inventory

. Processed major store orders, both manual and EDI

. Processed approvals for credit approval

. Examine vendor manuals to ensure vendor compliance is followed

. Created order and return policies for website

Customer Service Rep

April 2007 to March 2009

Lunada Bay Corporation - Anaheim, CA

. Provided sales support Provide customer support

. Maintained/posted EDI order files

. Picked tickets for shipping Maintain and update line lists.

Customer Service Manager

October 2005 to April 2007

Quantum Concept, Inc - Vernon, CA

. Supervised receptionist / date entry clerk and warehouse

. Monitored all specialty and major customer orders for entering and shipping

. Submitted orders to factor for credit approval

. Provide pick tickets to warehouse to ship open orders

. Invoiced orders

. Ordered major department store price tickets

. Provided support to sales reps

. Created customer and inventory reports

Sales Associate Supervisor

August 2003 to September 2005

Midwest Management - Riverside & Chicago, CA & IL

. Recruited and Interviewed potential sales reps

. Trained new employees on products and procedures

. Kept inventory of products

Accounting Coordinator

October 2001 to August 2003

Enterprise Rent-A-Car - Glen Ellyn, IL

. Accounts receivable

. Accounts payable

. Monitor rental office budgets (over 35 branches)

Education

University of Phoenix - Expected Graduation Spring 2014

Costa Mesa, CA

MBA of Business Administration

University of Phoenix 2012

Costa Mesa, CA

Business Management

Bachelor of Science

College of Dupage 1995

Glen Ellyn, IL

Associate of Arts

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