Customer Service Security
Resume:
Kenesha Donohoe
Email:**************@*****.***
Objective
Seeking a position where my skills, experience, and education can be effectively utilized to benefit the growth of the company.
Qualification/Skills
• Excellent communication skills both written and verbal.
• Familiar with Exacq Vision and other CCTV camera systems.
• Profound ability to resolve customer complaints and concerns.
• Excellent ability to detect problems and report information to appropriate personnel.
• Current California Guard Card.
• Great skills in utilizing building security and lock systems and procedures.
Certification
California Security Institute, San Francisco, CA – Jun 2011
Power of arrest, report writing, disaster evacuation procedures, handling bomb threats, constitutional rights of the consumer, anti terrorism, violence in the workplace, emergency response, and hotel security.
Work Experience
US Security Associates, Inc. Jan 2012 - Present Security Representative
1. Provides leadership and direction at client site on evening shift; ensures that post orders are followed, that established rounds are completed, and that adequate reports are filed; notifies proper authorities and client in emergency situations.
2. Acted as assistant liaison for the Intercontinental Hotel San Francisco to the US Secret Service during several visits of President Barack Obama and received a White House certificate of appreciation for duties performed.
Gutierres Security, Inc. Aug 2011 – Jan 2012 on Call Security Officer
1. Provided excellent customer service through welcoming customers, assisting them with security needs.
2. Patrolling both industrial and commercial premises to prevent and detect signs of intrusion or danger
3. Following set policies and procedures in the event of emergencies, alarms, or disturbances.
Maloney Security, Inc. Jul 2011 - Nov 2012 On Call Security Officer
1. Checked personnel ID badges to allow admittance into conventions.
2. Investigated suspicious activity, responded to emergency calls, and conducted corporate theft assessments.
3. Handled paperwork and managed security reporting.
Education
Bellefield High School, Jamaica.
High School Diploma Earned
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