Administrative Assistant Services

OBJECTIVE: An entry-level position.

EDUCATION:

B.A. Integrated Marketing Communications, Minor: Sociology

Wichita State University, Wichita, Kansas

May 2005, GPA 3.47/4.00

WORK HISTORY:

Support Specialist

Ad Astra Recovery Services

05/16/12-Present

Report bankruptcies, dismissals and discharges electronically to the

credit bureau

Process dismissal, discharges and bankruptcies in CURO Net and CURO NPA

FDCPA Certified, knowledge of FDCPA standards and state laws

Verify debtors death via ACCURINT

Responsible for updating our electronical system

Processing support desk request like faxing and mailing documents

Hand generating PIF letters, and other letters

Communicate to attorneys to find the status of bankruptcy filings all

over the U.S.

Communicate via email, fax or phone call with attorney and clients

Communicate with consolidation companies

Handle fraudulent accounts

Handle dispute letters and DNC and NOCALL

Process disputes via E-Oscar

Enrollment Services Representative

Cowley County Community College

01/25/2012-05/11/12

Advising students, process financial aid and payments

Responsible for retention of students in the enrollment services

Email and talk to prospective students, current students and advisees

Close the store each night

Responsible for counting and receipting money

Fax, copy, print, mail and scan documents to send to various locations

Answer multiline telephone and respond timely to student inquiries

Use the online website and other resources to help students with

questions, advising, etc.

Provide guidance to students on the completion of their college

applications, assessments, enrollment, financial aide and business

office procedures.

Scan and store important documents on Google docs to share with other

enrollment service staff while maintaining strict confidentiality.

Direct students on the navigation of student information systems such as

Campus connect, ANGEL, and C-mail, including mild technical support

like assisting with changing and updating information and resetting

passwords

Monitor student's progress and follow-up as needed

Manage and maintain accurate academic records and information in the

CLAWS system

Keep current on advising and enrollment information in activity

participation in the Advisors Alert online course

Provide students with graduation and transfer information including the

degree application, degree checklist, and the CAAP/Workeys assessment

Helping students log into take assessments and determine which

assessments it is appropriate for them to take.

Serve as a reference and referral point for student's questions

Use professional judgment to evaluate student's degree plan and

enrolment needs

Provide knowledge to students on information regarding course transfer

ability and alternatives for continuing education opportunities.

Serve as a contact to students for current programs and major decisions

Provide students referrals to appropriate areas (Student Life

Counseling, Disability Services, IMPACT, or Career Center)

Serve as an administrative assistant at the West side center,

occasionally the East side center as needed, by providing secretarial

and clerical services, answering the phone, receiving visitors and

keeping a record of the number of visitors per day

Change student's information such as degree programs, add or drop

classes, academic goals, etc.

Write out deposits slips, count money and run nightly reports showing

daily transactions

Adjunct Instructor

Butler County community College, Andover, Kansas

08/01/06-05/10/07 & 08/201*-**-****

Butler County community College, McConnell Air Force Base campus,

Kansas

10/20/11-Present

. Teach college students Psychology and Sociology

. Office duties, returning phone calls, making copies

. Responsible for assigning, collecting, storing, and grading

assignments

. Attend faculty meetings and professional development

. Create course outline and syllabus, structure class format

. Maintain professional appearance and confidentiality at all times

Associate I, Pharmacy Services & Delivery part-time courier driver

Cardinal Health Nuclear Pharmacy

05/11/2010-02/23/2012

Proactively develops and maintain broad knowledge of the technical

disciplines in own functional areas; applies broad knowledge of trends

and best practices in a manner that ensures exceptional performance and

results.

. Provides pharmacy delivery services by ensuring prompt and

accurate distribution of radiopharmaceuticals or oncology

pharmaceuticals to medical care providers in accordance with customer

demand and the requirements of the assigned route.

. Provides timely and accurate completion of deliveries to

Cardinal Health customers while using the safest and efficient delivery

routes.

. Assists in packing doses for shipment, prepares cases, wipes

doses, and loads and unloads containers in keeping with prescribed

safety standards and Department of Transportation (DOT) regulations.

. Verifies accuracy of labeling on outgoing shipments.

. Prepares receipts for products delivered to Cardinal Health

customers.

. Handles and disposes of waste and used materials in keeping

with prescribed safety standards.

. Maintains vehicles in proper working condition and performs

minor roadside repairs.

. Performs general pharmacy and facility clean up.

. Maintains accurate log books and vehicle inspection records.

. Trains newly hired Associate I, Pharmacy Services & Delivery

Drivers on safe driving procedures, routing, etc. when required.

. Performs any other duties as required to ensure a safe and

efficient pharmacy operation.

.

Team Leader

Mental Health Association

02/01/2008-09/27/2008

. Work in residential home supervising mentally ill adults

. Schedule events and meetings for them

. Provide transportation

. Teach them life skills and classes

. Supervise them doing chores

. Crisis prevention

. Paperwork and filing

. Communication with case management and other staff

. Maintain confidentiality in maintaining records

. Medication supervision

COMPUTER SKILLS:

Windows (95, 97), Word Perfect, Microsoft Word, Microsoft Office,

Notepad, Adobe PhotoShop, PowerPoint, Indesign, Excel, Access, Digital

Camera use, Scanning Images, Adobe Acrobat, Lotus Notes, People Soft,

Google, Google Docs, Outlook, PACER, E-Oscar, Accurint, LCI-BMS.

HONORS & ACTIVITIES:

Who's Who Among College Students (2001-04), featured on WSU Shocker

Magazine for Student Alumni Association, Church Choir, Sunday School

teacher, Church Usher, Young Matron's President, pictured on 4 WSU

Student Ambassador Society postcards, The National Dean's List, McNair

Scholarship Program Alumni, Graduate Teaching Assistant, HALA

Scholarship recipient, Office of Multicultural Affairs Student Mentor,

Vice President of the Office of Multicultural Affairs, The Chancellor's

List, FDCPA Certified, presented scholarly research while in the

McNair's Scholar's program, presented research at a research conference

and at WSU.

Contact this candidate