Project Manager Customer Service

PRAVINA MISTRY

***** **** *** **, *******, WA *8012

Email: *******.******@*******.**.**

Tel No: 425-***-**** Cell No: 206-***-****

I am an enthusiastic and meticulous worker with 10 years of experience in

administrative and accounting roles. I am looking to use my excellent

communication, administrative & accounting skills in my next role.

Career History

Move to Seattle, USA Mar 08 - Present

Since moving to Seattle, I have done several volunteer positions, most

recently with the School PTSA.

. Chairing the Afterschool Programs, I am responsible for bringing

afterschool enrichment programs to the school.

. Co-chairing the Book Fair event, my responsibility included

scheduling, fund raising, cash handling, liaising with scholastic,

. I also spend time volunteering in the classroom and Library and with

other school events.

. Prior to this I was a member of our HO association and secretary of

Bothell Moms Club, where I attended meetings and was responsible for

the distribution of minutes and newsletter.

Maternity leave Sept 07 - Mar 08

World Duty Free, Heathrow, UK Sept 05 -

Sept 07

(Subsidiary of British Airport Authorities - BAA)

Accounts Assistant - Retail Accountant

Overall responsibility for the retail overhead accounts of all WDF shops

in 11 airports in England and Scotland (66 shops)

. Submission of Retail Profit & Loss accounts for all 11 airports

. Submission of monthly retail P&L report - improved process saving 2

hours at monthend

. Constant communication with commercial analyst - explanation of

entries in accounts

. Making adjustment preparing accruals & prepayments for monthend close

. Liaise with parent company to ensure correct intercompany charges and

ensure timely receipt of invoices

. Communicating with buyers to ensure support for liquor funding and

accruing accordingly

. Weekly reconciliation of Sales and Cash received - analyse and

investigate variances - Sales of 35million per month

. Hogg Robinson - improved process of receiving back up electronically

instead of paper copy saved 1 hour of input time at monthend

. Allocation of all intercompany and external invoices by shop

. Maintenance of records for Eurest cards - Liaison with HR

administration at HQ and Terminals

Accounts Assistant - Stock Accountant

Responsible for the weekly and monthly stock adjustments and

investigating stock variances

. Improved the stock process which saved me 2hrs per week

. RTV investigation - resolution of inherited 100k debit balance on

books

. Submission of concession fess (rent) - improved process which saved me

1 hours at month end

. Calculating other income received and submitting to group

Maternity leave Jul 04 - Sept 05

First National Home Finance, Harrow, Middlesex, UK Jun 00 - Jul

04

(Subsidiary of GE Consumer Finance)

Reconciliation Officer

Part of a team to effectively control the reconciliations performed by

the Accounts teams

. Maintain and update reconciliation database/reconciliation templates

for 600 reconciliations

. Set up the process for the recording of bank charges and analysis

. Analysing the monthly activity of debt collection recovered and write

off

. Assisted management accountants in the monthly preparation of accruals

and prepayments

. Designed and developed an access database to control the process of

archiving

Banking Assistant (Funds Transfer Team)

Seconded to the team to reorganise the administrative processes

. Trained in all aspects of the banking task, reviewed and reorganised

the administration process.

. Reviewed and implemented changes to the process for maintaining and

processing bank mandates

Streamline Project Analyst

Part of a project team responsible for the review of operational

processes within the Accounts department

. Responsible for mapping and documenting processes using Visio

Professional.

. Constantly liaised with staff and management to obtain required

information, assessed departmental workflow links for Project Manager

to review, this provided basis for the new department structure.

. Assisting in the development of Access Databases for maintaining

efficient control of processes mapped and reconciliations performed.

Team Leader Management Information

Responsible for the: set-up, scope and direction of the Management

Information team.

. Liaised with team members and management to establish measurable work

task

. Organised the coordination and collation of weekly figures.

. Involved in adhoc projects - analysing and presenting budget spend

. Monitored cost and headcount of temporary staff in the department

Elf Oil UK, Wembley Park, Middlesex, UK Feb 00 - June

00

Assistant Network Co-ordinator, responsible for evaluating and analysing

new contract deals and setting up new accounts

Britannia Products Ltd, Bradford, UK Nov 98 - Dec

99

(Subsidiary of Hallmark Cards)

Supervisory role and reporting on seasonal product

Abbey National Plc, Bradford, UK Jan 95 - Nov

98

Customer service and mortgage underwriting roles

J.L Mistry's Grocers, Bradford, UK

11 years' experience assisting in all aspects of the family business

Education, Training and Qualifications

2003 - 2007 Professional Qualifications: CIMA Finalist

1993 - 1994 BA (Hons) Business Administration (2:2)

1991 - 1993 Btec Higher National Diploma Business & Finance

1989 - 1991 Btec National Diploma Business & Finance

1988 - 1989 Btec First Diploma in Business & Finance

In house Courses

Intermediate Excel Course, Intermediate Access course, Excel VBA course,

Leadership Skills course

IT Skills

Application Knowledge: MS Office 2010, MS Access 2000, MS Project, Oracle,

Cognos Powerplay, Cognos Impromptu, Visio Professional, Walker (In house

system)

Languages

Gujarati- Fluent Speaker

Hindi - Basic level

Contact this candidate