Management Manager
Resume:
ANITA R. MENESES
Chula Vista, CA 91913
Cellular: 619-***-****
*********@*******.***
OBJECTIVE:
To secure a responsible and challenging position that will utilize my
extensive background with implementation of EHR/EMR systems and workflow
analysis for clients and utilize my education in International/Global
Business and Management.
SUMMARY OF QUALIFICATIONS:
Extensive experience with implementation of Care360 EHR/EMR system,
CMS/Quality Measures and Attestation. Knowledge of State Immunization Data
Registries and Public Health Syndromic Data Registries. Ability to work
remotely with minimum supervision. Experienced in developing, implementing
and administering training sessions for numerous physicians and staff
members. Presented several Care360 Physician Conventions as trainer and
speaker. Critical thinker with excellent communication skills. Strong
technical and operational skills. Skilled with file organization,
chronological documentation and effective diary systems. Superior writing
and research ability. Successful management skills including supervision,
staffing, establishing performance goals, and providing motivational
leadership. Conscientious and thorough with detail. Computer proficient
(numerous applications). Team player, loyal. Highly self-motivated and
goal oriented. Excellent organizational skills. Present a positive and
professional attitude and appearance. Bilingual - English/Spanish.
PROFESSIONAL EMPLOYMENT HISTORY:
1/05 to Present MEDPLUS/QUEST DIAGNOSTICS, HQ-Mason, Ohio/Remote Employee
San Diego, CA
SENIOR IMPLMENTATION CONSULTANT
Report directly to Sr. Director of Training/Implementation.
Travel to client sites and train end-users (doctors and
clinical staff) on Care360 and ancillary functionalities via
one-on-one coaching. Perform remote Webex session
instructions when requested. Work one-on-one with providers
in their EHR progress in demonstrating Meaningful Use to
obtain their government incentive. Trained on all Clinical
Quality Measures, EHR Usage Measures, Menu and Cores to
complete Attestation with Centers for Medicare & Medicaid
Services (CMS). Develop work flow processes and complete
office workflow analyze with providers to best meet their
needs in utilizing Care360 Electronic Medical Record, Labs
and Orders and ePrescribing in their
offices/hospitals/clinics. As Senior Implementation
Consultant 85% of my responsibility is to train client
practices and 15% is validating new releases and making sure
that there are no issues/bugs in the system. Promptly and
effectively, address issues when contacted by clients.
Position requires extensive travelling up to 80% to meet with
out-of-state clients. Handled the majority of Spanish-
speaking client's onsite and Webex sessions in Spanish.
Prepare various reports such as Checklist & Expense Report.
Document all training sessions and calls into Eform system.
Perform other duties as assigned or requested.
2/03 to 1/05 MITCHELL MEDICAL, San Diego, CA
SENIOR CUSTOMER SUPPORT MANAGER (CSM)
Reported directly to Senior Director of Implementations.
Provided ongoing technical service and support for assigned
customers and maintained effective business relationships
with insurance companies, independent adjusters and fleet
organizations. Also provided training for product
installations and excellent customer support, troubleshooting
of hardware/software problems and facilitated on-site
workshops and product demonstrations. Position required
traveling 65% of the time to meet with out-of-state clients.
ANITA R. MENESES
Page Two
PROFESSIONAL EMPLOYMENT HISTORY (Continued
10/02 to 2/03 QUADRAMED, San Marcos, CA
ACCOUNT COLLECTIONS ANALYST II
Responsible for researching 3rd party medical claims and/or
patient self-pay accounts with balances in excess of $2,000
through telephone contact, written inquiries and/or appeals
to facilitate reimbursement. Also prepare reconciliation of
account inventory to ensure all assigned accounts have been
property worked in the follow-up cycle. Maintain current,
concise and accurate documentation of all account activity on
all patient accounts.
1989 to 9/02 AUTOMOBILE CLUB OF SOUTHERN CALIFORNIA, Escondido, CA
CLAIMS REPRESENTATIVE - LIABILITY
1987 to 1989 COASTAL INSURANCE, Northridge, CA
SUPERVISOR - (1988 to 1989)
FRAUD INVESTIGATOR - (1987 to 1988)
EDUCATION:
2003 University of Phoenix, San Marcos, CA
MBA-MASTERS IN GLOBAL AND INTERNATIONAL BUSINESS
2005 to Present Quest Diagnostics
MEANINGFUL USE CORE MEASURES CERTIFIED
1989 to 2002 Automobile Club of Southern California
< BUSINESS WRITING < TIME MANAGEMENT
2001 to 2002 Palomar College, San Marcos, CA
ACCOUNTING FOR MANAGERIAL DECISION MAKING
MiraCosta College, Oceanside, CA
2001 HUMAN RELATIONS AND ORGANIZATION BEHAVIOR
2001 LEGAL ENVIRONMENT OF BUSINESS
1997 to 2000 University of Phoenix, Carlsbad, CA
BACHELOR OF BUSINESS DEGREE - SCIENCE & MANAGEMENT
1999 NATIONAL INSURANCE CRIME BUREAU, San Diego, CA
FRAUD SMART
1998 Pictorial, Inc., Long Beach, CA
CLAIMS EVALUATION AND SETTLEMENT
1998 Bay Group International, Los Angeles, CA
SITUATIONAL CLAIMS NEGOTIATION
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