Market Research Professional

Candice C Pratt

**** ******** ****** ** ***** . Atlanta, Georgia . 30341

Cell: 678-***-****

*************@*****.***

Objective

Detail-oriented professional with demonstrated ability to organize and take

projects from the conceptual stage to successful implementation looking for

a company to grown with and be a part of its continued growth. Proven

management ability by increasing production by 10% on a monthly basis.

Summary of Qualifications

. Excellent communication skills in both written and verbal aspects

. Excellent customer relations able to maintain customer information

confidentiality

. Outstanding typing skills while conversing with the customer

. Excellent knowledge in products specifications and descriptions

. Knowledge in computer applications such as MS office and ISO certified

computer applications

. Able to work under minimal supervision and a team player

Professional Experience

Call Center Director

May 2010 - February 2013 Jackson Associates, Atlanta, GA

. Train market research telephone interviewers and/or data collection

center supervisors on project specifics to ensure high quality and

consistent results

. Handle management of a team of 3 salaried supervisors and 15 hourly

call center agents

. Coordinate internal and external resources to efficiently get projects

recruited on time

. Exemplified versatility and multitasking skills in performing diverse

tasks, such as hiring and training new call center associates, along

with supervising quality control initiatives by monitoring phone calls

and e-mails to significantly meet all quality standards.

. Responsible for raising the average hourly rate (commission based

structure) from $8/hr to $18/hr

. Determined the long-range objectives and goals to meet business

operation expectations and goals nicely.

. Conducts daily meetings and coaching's to update agents of their

development and project standings

. Created and implemented up to date Quality Assurance measures that

decreased the companies rate of respondents that did not qualify from

7% to .03% in 3 months

. Personally managed all Quantative projects and created new systems for

tracking quotas during the recruitment process and also during the

onsite execution process.

Assistant Moderator

January 2010- February 2013 Jackson Associates, Atlanta, GA

. Handle Qualitative Projects, IDI's, Report Writing, and Focus Groups

. Assist with preparing proposals & delivering presentations

. Client Interaction/ Relationship building

. Assisted with in depth analysis, some quantitative projects & making

recommendation

. Responsible for taking detailed notes for the groups or interviews so

they can be used to write the report.

Project Director

February 2008 - May 2010 Jackson Associates, Atlanta, GA

. Responsible for the day-to-day operations of the project

. Supervise all employees assigned to completing all projects assigned

to me

. Planned interim timetables to ensure projects remain on schedule and

under-budget

. Communicated effectively with support personnel and upper management

on a regular basis to provide project status updates and troubleshoot

any problem jobs

. Dedicated to completing the task on time, on budget, and fulfill any

other as needed

. Strived at noticing circumstances or details that would threaten a

project's timetable or budget immediately upon receiving the screener

. Possessed exceptional time management

. Built and maintained strong client relationships

. Responsible for making sure that the client received everything they

needed while onsite

Project Supervisor

August 2007 - February 2008 Jackson Associates, Atlanta, GA

. Responsible for briefing recruiting team on telephone recruited marketing

research projects and coordinating with assigned Project Director to

ensure that all projects were recruited in a timely manner.

. Maintained company standards for accuracy and quality of data

accumulation. Promotes positive client, public, and employee relations.

Directly supervised 8-12 nonsupervisory employees on a nightly basis while

reporting directly to an assigned Project Director.

. Responsible for entry of 50-100 respondent data daily into excel

spreadsheets, updating respondent demographic information into Research

Tracker, and sending respondent confirmation letters.

Education

Gwinnett Technical Institute

August 1999- May 2001

Associates in Early Childhood Education

Computer Skills: Windows, WordPerfect, PowerPoint, Word, and Excel

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