Manager Engineer

Cory R Jobe

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Work Experience

*/**** ** */**** Verifone Atlanta, GA

Managed Services Organization Technical Operations Manager

• Led the North American datacenter consolidation Worked with the Global security group to devise a

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project to reduce the foot print from 8 to 2 fully methodology to shift the PCI audits to a Shared Services

virtualized private cloud environments. Estimated model as we board applications into the PAYcloud (a

annual net costs savings are in excess of $450,000 shared virtualized environment) - reducing audit cost,

while elevating multiple product lines to enterprise time, and complexity.

levels of scalability, serviceability, manageability, Assumed responsibility for operational technical support

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and security. from current App/Dev teams providing for enterprise

• Built a technical operations support team to provide class separation of duties and operational effectiveness.

24/7 support for the consolidated real-time credit Built the plan to migrate to common internally managed

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card authorization gateway platforms and dial to IP services across Verifone products. Eliminating

applications. at least $95,000 per year in services fees.

• Managed matrixed resources to ensure project Managed a staff of 4 engineers in the support of critical

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delivery on time and under budget. Verifone credit card processing systems and applications.

• Managed multiple PCI audits.

9/2011 to 7/2012 Assurant Solutions Atlanta, GA

Infrastructure Manager

• Managed all infrastructure for the direct to Designed and managed capacity management, IT/data

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consumer start-up organization within Assurant. security management, data privacy & protection, service

• Designed, built, and managed the outsourced cloud level management, operations (monitoring/support), risk

infrastructure ensuring maximum scalability and management, and disaster recovery capabilities.

flexibility while ensuring PCI 2.0 compliance. Assisted with website product user design and user

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• Ensured that the newly developed infrastructure can interface development.

scale to support the global plans of the division. Managed all technology vendors including contract

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• Designed and deployed change management negotiations and SLA management.

supporting the SDLC of the web development team. Managed the PCI compliance process. Worked with the

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development team to ensure PCI standards are followed.

10/2008 to 9/2011 Skylight Financial (a Netspend Company) Atlanta, GA

Director of Technical Operations

• Ensured the maximum service availability of a Coordinated and managed parent company operational

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prepaid/debit card platform (OSI), identifying and personnel to ensure successful network topology

correcting problems and inefficiencies in the current redesign, integration of an offsite call center location,

environment while integrating the current platform upgrades to the VOIP ACD and IVR, and physical and

with the new corporate parent’s systems. logical security upgrades meet the new corporate parent’s

• Managed the PCI compliance and SAS70 process. requirements.

Made all needed preparations and changes to Supported both .Net and Java development shops, and the

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internal processes to support these requirements. migration of customer data to the new platform.

• Prioritized problem resolution, scheduled system Direct supervisory responsibility over a team of

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maintenance, and managed interaction with internal operations analysts and engineers. The production and

organizations such as Client Services, Account UAT environments were 24X7X365.

Management, Call Center personnel, Application Managed technology vendor and 3rd party relationships –

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Development, and various other internal groups. setting deliverables, tracking issues, and ensuring that all

• Managed technologies including: MS SQL Server resources are properly focused.

(7, 2000, 2005, and 2008), Oracle 10g, .Net and Ensured that all technical resources are continually

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VB.Net applications, internally developed and balanced and correctly prioritized.

commercial Windows-based software applications,

SIP-based VOIP systems, IIS, EMC SAN, Sonic

Wall and Cisco Firewalls.

4/2004 to 8/2008 The Depository Trust and Clearing Corporation Dallas, TX

Information Center Manager

• Directed the Windows Engineering team of 8 Managed third party vendors.

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engineers and technicians supporting 2600 users Managed the department’s responses to internal and

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across multiple geographic locations and time zones external systems audits and penetration tests.

(desktop to server) - including annual reviews with Led the development of server and workstation

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merit and bonus determination. compliance reporting infrastructure.

• Managed (design, test, validate, improve) windows Designed, built, and managed a highly available VMware

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disaster recovery and business continuity plans. ESX environment utilizing VMotion and Virtual Center

• Managed process improvements through the for Dev, QA, and Production systems.

conception, development, and implementation of Managed the ITIL change, incident, and problem

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new applications, scripts, workflows, and management process of the team - including various

procedures. process improvement efforts via metrics reporting.

• Led cross team efforts in implementations, BCP Managed annual departmental budgets – capex and opex.

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testing, and general projects. Worked with vendors in research and development efforts

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• Owned the software delivery and systems to continuously improve system reliability, scalability,

management process using SMS 2003. and serviceability.

• Enhanced automation and asset center data Responsible for the DR/BCP sustainability efforts for the

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relevance and accuracy by leading various department as a member of the Sustainability Committee.

reconciliation, validation, and data cleanup efforts.

2/2002 - 4/2004 LearnStar, Inc. Dallas, TX

Manager of Information Systems

• Managed the product development process related network systems - including SQL Server, Active

to database connectivity (T-SQL, design, and Directory, and Exchange - insuring cost effective,

cluster implementation). maximum, cost effective systems availability.

• Solely managed and administered all servers - IIS, Managed the software release process including building

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Exchange 5.5/2000/2003, and SQL Server 7/2000. the release packages, service packs, and special builds.

• Developed the migration and testing plan to Upgraded SQL 7 server to SQL 2000.

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upgrade from Exchange 5.5 to Exchange 2003. Deployed web based information sharing systems.

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• Implemented redundancy in business critical

6/2000 - 2/2002 Ce-Bay Networked Technologies Dallas, TX

Technology Services Manager

• Supported the sales team with pre-sales technical continuity plans including the migration to highly available

solutions development - technical budget creation, SQL, IIS, Active Directory, and Exchange server

equipment and WAN sizing, and installation and configurations.

support budgeting. Designed, sourced, built, and managed an Exchange 2000

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• Designed, implemented, and managed the logical cluster supporting over 450 mailboxes (2 storage groups).

and physical infrastructure of the data center. Managed the Cisco PIX firewall and routing equipment to

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• Managed the Microsoft server infrastructure adapt to network risks.

supporting the ecommerce environment - IIS, Led technology and systems implementations.

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Exchange, SQL, and Active Directory. Installed and managed a Citrix Metaframe 1.8 environment

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• Managed two direct reports. using published applications and remote desktops as client

• Supported the SQL 2000 server providing the core solutions.

of the 50+ e-commerce websites. Designed and implemented the data center LAN and WAN

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• Designed, sourced, built, and managed a SQL using Cisco routers and switches.

2000 server cluster supporting multiple databases. Managed all technology systems as the senior network

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• Developed and implemented technical business engineer, SQL DBA, and Exchange Engineer.

11/1999 - 6/2000 Ahold USA - Bi-Lo, Inc. Greenville, SC

Software Systems Project Lead

• Led the efforts of a 6 member support staff to Implemented Ahold-wide best practices at Bi-Lo as a

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maintain a 650-user corporate environment. member of the technology transfer committee structure -

• Initiated, championed, and managed the Storage including the Consolidated Storage Committee, Y2K

Area Network (SAN) project. Planning and Support Team, Security Defense Team,

• Led the Ahold Corporate Active Directory Active Directory Enterprise Planning Group, and the

implementation at Bi-Lo as the representative on Software Solutions Group.

the AD Enterprise Planning Group. Provided third level support of the SQL 7 and Oracle 9i

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• Developed and implemented standards related to database environments.

help desk response, custom code development, and Incorporated Ahold corporate help desk assistance into

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Microsoft systems change management. the local help desk efforts.

Managed technical projects including custom deployment, and business systems continuity validation

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application development, Active Directory and planning.

7/1997 - 11/1999 Computer Sciences Corporation (CSC) - Financial Services Group Greenville, SC

Automated Work Distributor (AWD) Systems Supervisor

• Managed business technology projects that Convinced top-level management to implement changes

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included off-site, multi-vendor system in business technology strategies.

installations, high-end equipment and WAN Ensured that all end-user needs are met with regards to

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upgrades, and enterprise system conversions. the AWD system and the custom developed reporting

• Identified and quantified opportunities for system.

systemic changes of enterprise level IT strategies.

Technology Skills

Software - VMware 1.52-4.0 – design, plan, implement, and support, Microsoft (MS) Windows NT 4.0/2000/2003/2008

(clustering) - implementation, installation and administration, MS Active Directory - planning, design, implementation,

migration, and management, MS Systems Management Server (SMS) 2000/2003 - deployment, upgrade, and administration,

MS Exchange 5.5/2000/2003 (clustering) - design, installation, and administration, MS SQL 6.5/7.0/2000/2008 (clustering) -

development (TSQL, DTS, ETL), implementation and administration, MS Visual Studio, Citrix Metaframe (planning,

implementation, and administration), DST Systems Automated Work Distributor (AWD - an image/workflow solution) -

implementation, installation and administration, MS Office 97/2000/2003, MS Access 97/2000/2003 - development,

Keyfile Document Imaging, Storage, and Retrieval System, RightFax 7.0+ - implementation and support, MS Project

98/2000/2003, and Primavera Project Planner.

Hardware - IBM/Dell/HP/Compaq Enterprise servers, Dell Power Vault Storage subsystems, EMC NAS and SAN

solutions (SAR and STAR), HP Optical Sure Store Jukebox subsystems, Compaq Enterprise Storage Array 12000 (SAN),

and Dot Hill Storage Area Network subsystems - (all include planning, integration, installation and administration).

Education and Certifications

2008 Microsoft Certified Systems Engineer 2003 (MCSE 2003)

2005 VMWare Certified Professional (VCP)

2003 MCSE 2000

2003 Microsoft Certified Database Administrator (MCDBA)

1998 University of South Carolina - Columbia, SC - Masters of Business Administration (MBA)

1993 Worcester Polytechnic Institute - Worcester, MA - Bachelor of Science (BS), Civil Engineering

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