Customer Service Medical

Cassandra Y Garland

*** *********** ****

Danville, Virginia 24540

Cell: 336-***-****

Email: *********@*****.**.***

Objective

A career that is stable that will use my education, skills, abilities and experience, where I can effectively contribute to operations in any capacity that best matches my skills and experience.

Abilities

• Over 10 years of Medical customer service working as a nursing assistant,medical assistant, and phlebotomist

• Competent and Strong team player

• Excellent written and verbal communication skills, with an eye for detail

• Provides to the sensitive needs of the customer while maintaining a business professional demeanor

• Proficient in the use of Windows computers

• Highly productive in the use of Microsoft Word, Power Point, Excel Office, Office XP; Microsoft outlook, Medidata, inform, Oracle, and Enterprise Resource Planning

• Self starter with a can do attitude

• Infection control, Medical Terminology

• First aide and Safety

• Venipuncture on Infants – geriatrics

• Prepare and keep track of lab reports

• Patient Registration

• Entering lab order and insurance information

• Specimen processing and transferring specimens

• Measured and document vitals

• Collect samples for DNA testing.

• Perform EKG’s and spirometry

• Schedule patient visits and telephone follow-ups

Employment History

Quality Lead inspector

July 2011 – October 2012 KDH Defense systems, Eden NC

Clinical Research Technician

March 2011 – July 2011 Highpoint Clinical Trials, Greensboro NC

Clinical Research Assistant

October 2008 – August 2010 Advance Pain Management, Virginia Beach VA

Patient Service Technician

January 2007- May 2008 Laboratory Corporation of America, Chesapeake VA

Responsibilities

• Worked without supervision in a satellite office

• Collect timed specimens, being aware of the importance of timing in instance such as therapeutic drug levels and adhere to all CDC recommendations and OSHA requirements

• Initial, date, and record blood specimen tubes collected

• Match all laboratory requisition forms and specimen tubes; properly complete laboratory record

• Follow all laboratory safety rules

• Worked directly with insurance companies

• Order and process incoming supplies from vendors

• Maintain phlebotomy area clean and stocked with supplies

• Keep blood drawing trays neat, and clean

• Provide customer confidentiality

• Collection of payments and past due billing

• Filing of medical records with doctors, patients, and insurance company

• Aid in collection vital personal information about customers

Education

Name of School: Danville Community College

Years Attended: 2013-present

Subject: Medical Nursing

Name of School: Tidewater Tech

Years Attended: 2004-2006

Subject: Medical Assisting Administration/Associate in Occupational Science

Name of School: Tidewater Community College

Years Attended: 2003

Subjects Studied: Nursing Assistant

Name of School: Reidsville Senior High

Years Attended: 1985-1988

Subject Studied: General Academics

Reference Available among request

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