Sales Customer Service

Noelle Clyburn

*** ******* ****** ? Beckley, WV *5801 ? Tel: 304-***-**** ? Cell: 304-575-

**** ? E-mail: ********@***.***

ACCOMPLISHED TERRITORY SALES REPRESENTIVE

Marketing & Sales Leadership / Strategic Planning / Consumer Product Brand

Positioning / New Launches /

Product Development/Teamwork

Profile

Self directed and enthusiastic professional. Over 10 years experience

working with public. Welcome challenges and thrive in competitive, people-

oriented environments. Personable and persuasive in communication

creatively with thousands of clients from all cultures and economic levels.

Successfully build enriched relationships with a myriad of clients,

referral sources and business partners. Self-motivated and confident in

making independent decisions. Recognized as a team player, resourceful and

reliable. Very well organized and able to meet deadlines. Ethical sales

professional that can increase revenue growth via service-oriented sales.

Computer literate and willing to travel.

Education

Mountain State University

B.S., Psychology

Graduate of NAPSR-Certified National Pharmaceutical Representative (CNPR

Certification #546692005)

Academic honors: President's List, Dean's List, National Dean's List, Cum

Laude Graduate, Maintained 3.6+ GPA

Employment

InVentiv Health, Beckley, WV (territory included WV, VA, KY, TN) 2/2011-

6/2012

Professional Sales Rep-Allegra OTC

. Required to average minimum of 9 Professional sales call, 6 being face to

face calls w/ physicians plus 2 pharmacy calls per day. Sample offices w/

full detail to either physician or important staff members who influence

the Allegra OTC recommendations.

o Required 66% face-to-face percentage

. Exceeded goal with a 78% face-to-face percentage

o Last full qtr averaged 14 professional calls per day and 6

pharmacy calls per day.

o Surpassed performance based incentive plans and consistently

bonus

. Ranked 1st out of 11, 6/6 quarters in Reach and Frequency

. Ranked 1st out of 11, 5/6 quarters in Pharmacy Calls

. Ranked 3rd out of 11, 1/6 quarters 4th 4/6 quarters in

district overall

. District was #1 in the nation all 6 quarters during

contract.

. Utilized total office calls by gaining knowledge of all key office staff

by name as well as their responsibility. Consistently maintained follow

up calls to ensure client satisfaction.

. Facilitated the organization and distribution of samples effectively

between time allotted shipments.

. Regularly updated routing schedules. Successfully organized and managed

list of 200 professional targets within a 400 miles radius. Designed

routes to maximize the number of daily calls

. Remained knowledgeable and up to date with unique state laws regarding

promotional activity.

. Prepared pre-call plan and maintain post-call notes for all sales calls,

detailing visual aids used, message, etc. DM rating exceeded

expectations.

. Nationally mentioned/recognized for creating spreadsheet used to

report/track info required by DM.

Lincare, Beckley, WV 2007-2009

Sales Representative

. Participated in weekly sales meetings to foster creative ideas resulting

in revenue growth.

. Drove revenue growth by enticing physician with products and services

specific to patient needs.

. Active accounts consisted of Hospitals, Primary Care Physicians, Clinics,

Nursing Homes and Home Health Agencies

. Designed short and long term territory sales plans, delivering a

multifaceted, broad-based portfolio of Business to Business products and

Business to Customer solutions/services.

. Products included durable medical equipment: Oxygen,

Nebulizers, biliblankets for treating infants with mild

jaundice at home, etc.

. Aerosolized therapy: Pulmicort, Brovana, Albuterol,

Perforomist, and Duonebs

. Active accounts consisted of Hospitals, Private Practices, Clinics,

Nursing Homes and Home Health Agencies

. Received incentives for exceeding monthly oxygen referral goal and

addressing office challenges.

. Awarded "Quota Buster Award" for exceeding 20% of goal in

one week.

. Targeted Area goal of 10-12 new oxygen referrals per month; generated 18-

20 new referrals per month.

. Exceeded goal by 40% in 2007 and 50% in 2008

. Center received 2008 Growth Award

. Nurtured profitable and professional relationships with all physicians.

. Attended training courses and promoted a cohesive team environment by

sharing information with other sales professionals.

. Successful completion of all training courses including intense two week

course with QP3 Training Solutions

BANK ONE (CHASE), Beaver, West Virginia 1996 to 2000

Customer Service Representative

. Increased overall profitability with competent training of new employees.

. Assessed customer's wants and promoted relevant product/services

demonstrating keen analytical skills

. Participated in weekly sales meetings to encourage staff participation.

. Called prospective customers and promoted products-handled objections

successfully.

. Handled all transactions with speed and accuracy.

MARY KAY COSMETICS, Beckley, West Virginia 1999 - current

Independent Beauty Consultant

. Enhance overall profitability by increasing revenue with the competent

training of new recruits.

. Participate in weekly sales meetings to foster ideas for revenue growth.

. Call prospective customers and promote products-handle objections

successfully.

. Attend training courses and promote a cohesive team environment by

sharing information with other sales professionals

. Continually service and maintain customer base

Contact this candidate