Customer Service Project Manager
Resume:
Aisha Dottory
Email: **********@********.***
Address: ***** ***** ***** ******
City: Baton Rouge
State: LA
Zip: 70817
Country: USA
Phone: 225-***-****
Skill Level: Management
Salary Range: $55,000
Willing to Relocate
Primary Skills/Experience:
Public & Client Relations Key Account Interaction Full Lifecycle Project Coordination Performance Reporting Financial Transaction Management
Educational Background:
Bachelors Degree, International Studies/Political Science/Business
Louisiana State University, 08/2001 - 08/2008
Baton Rouge, LA
Not Selected,, Not Selected
Job History / Details:
Aisha K. Dottory
17313 Culps Bluff Avenue
Baton Rouge, LA 70817
**********@********.***
Administrative assistant, project manager, and process coordinator with a degree in international studies, strong foreign language proficiency, and the communication, interpersonal, and organizational skills to increase efficiencies and effectiveness.
Highlights
PERSONABLE BRAND AMBASSADOR
EXCELLENT COMMUNICATOR
UNMATCHED ORGANIZER
"Golden Rule Gal" truly believing one should treat others how they themselves would like to be treated. Provided exceptional administrative and customer service support and received commendations for representing companies with professionalism, displaying an unwavering positive attitude, and serving as a bright spot in clients' days. Foster continuous improvement through identification of opportunities to increase efficiencies, improve productivity, and support bottom-line growth.
Core Skills...
Performance Reporting
Relationship Cultivation
Key Account Interaction
Public & Client Relations
Peer Training & Onboarding
Process & System Improvement
Full Lifecycle Project Coordination
Financial Transaction Management
Experience
Elizabeth McCormick - Baton Rouge & New Orleans, LA, 2008-present
Personal Assistant / Event Planner
Provide event planning and client relations support for this independent marketing, event planning, and small business consulting practice. Work alongside Beth McCormick-prominent event planner with long list of high-profile celebrity and business clients-to brainstorm event themes, define event agendas, manage all event-day logistics, and coordinate efforts with service providers.
* Assist in planning events with starting prices of $150,000-corporate holiday parties, private events, nonprofit fundraisers, and cause marketing initiatives-contributing throughout the planning lifecycle from initial contract to onsite logistics coordination.
* Cultivate relationships with notable clients including the Tom & Rita Benson Foundation, Cystic Fibrosis Foundation, Baton Rouge Cancer Ball, Ochsner Health, Muscular Dystrophy Foundation, United Networks of America, Copeland's, Messina's, and The Shaw Group.
Greystar Management - Denham Springs, LA, 2011-December 2012
Assistant Manager
Played a key role in managing the financial and operational facets of a 264-unit community, overseeing the performance of two leasing agents, and working diligently to increase occupancy, resident satisfaction, and resident retention. Maintained an organized and efficient office environment, preparing financial reports, processing invoices, and managing receivables in a timely manner. Planned resident appreciation events to build camaraderie and community.
* Appointed Peer Coach and charged with training management and staff on key operational processes, company systems, and best practices-based workflow coordination. Spent up to 2 weeks mentoring team members and served as a 'go-to' resource following onboarding.
* Commended in performance review for "consistently coming up with ideas for efficiency," contributing to increased productivity and team-wide effectiveness. Received the Energizer Bunny Award for working long hours to "get the job done."
* Supported marketing initiatives by providing keen target market insight, listening to prospective residents' comments, and gathering competitive market data.
* Instrumental in increasing occupancy from 36% to 92% through cultivation of customer relationships, accurately assessing needs, differentiating offerings in a crowded marketplace with several new communities, and providing exceptional follow-up on prospective opportunities.
* Assisted in managing the client / owner relationships, meeting with property owners to facilitate onsite tours, provide performance updates, and respond to owner requests.
* Contributed to transforming property from a Class C to a Class B community-with projected receipt of Class A status mid-2013-through strategic operational improvements.
* Ensured a sound financial infrastructure to support profitability, collecting rental payments and fees, and submitting invoices from vendors, contractors, and service providers.
U. L. Coleman - Baton Rouge, LA, 2010
R. W. Day & Associates - Baton Rouge, LA, 2009-2010
Lakeside Villas - Baton Rouge, LA, 2008
Assistant Manager / Senior Leasing Associate / Leasing Associate
Contributed to operating efficiencies and optimal customer satisfaction throughout communities with 260-365 units. Worked in highly diverse settings ranging from a community adjacent to LSU with a high percentage of student residents, to older properties with a mix of clientele.
* Recruited to U. L. Coleman to deploy best practices, being tasked with sourcing and screening for quality residents as the property undertook a major transformation involving capital improvements, brand reinvention, and occupancy increases of 20+ percentage points.
* Managed leasing agent teams in performing customer service and administrative functions, following policies and procedures, and providing exceptional resident service.
Hamilton Relay Inc. - Baton Rouge, LA, 2006-2007
Communication Assistant
Provided telecommunications support to deaf, hard of hearing, and speech disabled callers requiring relay assistance in order to communicate with friends and loved ones, listening to, remembering, and voicing callers' written messages. Reassured callers and call recipients, throughout the process, understanding the often-limited nature of callers' communication abilities.
* Interacted with agency representatives to provide performance data and contributed to increasing effectiveness through development of a plan to make the office more efficient.
Education
Louisiana State University - Baton Rouge, LA, 2008
Bachelor of Arts
Double Major: International Studies & Political Science
Double Minor: German & Italian, Business***
Honors & Activities -
Public Relations Student Society of America
International Student Union; LSU Ambassadors
Who's Who Among American H.S. Students
Graduated from Baton Rouge Magnet H.S.
Technical
MS Office, iWork, PageMaker, Illustrator, AMSI, Yardi, SharePoint, Acrobat
77 wpm
Languages
Conversational Fluency in German & Italian
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