Customer Service Supply Chain

Charles Bryson

Email: **********@********.***

Address: *** ******** **

City: Inman

State: SC

Zip: 29349

Country: USA

Phone: 864-***-****

Skill Level: Experienced

Salary Range: $70,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Charles A. Bryson

308 Woodsong Drive * Inman, SC 29349 * Telephone: 864-***-**** 864-***-**** **********@********.***

SUMMARY

Information Technology professional with an emphasis on professionalism, automation and quality. Extensive experience in Electronic Commerce, distribution, Supply Chain, manufacturing, programming, and application systems/support. Optimize manual processes by utilizing software tools and utilities. Also, available for travel.

COMPUTER HARDWARE / SOFTWARE

Hardware:

Various hardware platforms, scanners and printers.

Languages:

COBOL, WFL, JCL, Scripting, FTP, http, Cleo 3780Plus / A+

Programs:

Pathways Material Management, Pathways Financial Management, McKesson IntelliShelf Supply, CloverLeaf, GHX, 340B, Remote Desk tools, DameWare, Crystal Reports, Citrix, Extol, GXS EDI (AI) Application Integrator, GXS Enterprise EDI, AutoMate, UltraEdit Pro, Mercator EDI, Trading Partner/32 EDI, Telink EDI, TrustedLink EDI, Easylabel (Bar Code), BAMCS (Business And Manufacturing Control System), Inventory and Sales Order Management Systems, Lawson Software, SI/DCS (Dispen-SI-Matic Control System "Aframe"), Star 700 (Pitney Bowes Shipping Manifest System), Microsoft Office & Outlook, Gmail, Lotus, SAP/R3, Sterling Commerce Gentran EDI, Remedy, Unicenter ServicePlus Service Desk, Time and Attendance, Evcor (package tracking system via the web for all transportation carriers).

Operating Systems:

UNIX, NT, OS/2, DOS and Windows XX

Message Types:

EDI X12 transactions - Including but not limited to 404, 418, 810, 812, 820, 823, 824, 832, 834, 846, 850, 852, 855, 856, 857, 858, 860, 864, 870, 940, 943, 944, 945 and 997.

EDI X12 (VICS, UCS) versions - Including but not limited to 2040, 3010, 3060, 4010 and 5010.

Other - XML (Schema and DTD), ZIT, HL7, ACH, EDIFACT, Proprietary flat file

WORK HISTORY

Robert Half Technology, Greenville SC

Contractor - E-Commerce Programmer/Developer - November 2012 to December 2012

Responsibilities:

Support for EC/ EDI Extol system

Profile setup/updates of customers

SRHS, Spartanburg, SC

Systems Engineer - May 2007 to 2012

Responsibilities:

Support for Material Management, Financial Management and IntelliShelf Supply applications and users

Conversion and setup of suppliers to EDI

Integration between Material Management, Financial Management and other corporate applications

Accomplishments:

Automated invoice (1000+ daily) matching using tools within the application

Pathways Material Management and IntelliShelf Supply upgrades and testing

Bowater Inc, Greenville, SC (Merger and relocated to Canada)

Sr. EC/EDI Systems Administrator - February 2001 to May 2007

Responsibilities:

Develop, maintain and support the ECommerce systems in a 24/7 shop.

Work with customers, external and internal, to accomplish a win/win solution for automated electronic document/file exchange. Current solutions consist of: EDI X12 (various versions), XML (papiNet), Embarc, A2A (Any-to-Any), FTP, Email, VAN and Internet.

External customers (+1000) would include : Time Inc, Knight Ridder, Gannett, JCPenney, Land`s End, Home Depot, 84 Lumber, RONA, Blue Cross Blue Shield, ExpressScripts, Toronto Dominion, SunTrust, CIBC, Union Bank of Calf, NationsBank, Wells Fargo, CSXT rail, CN rail, NS rail, Customs Brokers and numerous third party logistics / warehouses.

Internal customers: Purchasing, Human Resource, Transportation, Sales, Distribution, Import/Export, Accounts Receivable, Accounts Payable and Customer Service.

Participate in software User Groups

Attend classes and seminars as required/needed

Accomplishments:

Research and implementation of new electronic transactions for various internal business units and customers

Reduce VAN charges by converting to FTP

Via software able to map any-to-any to accommodate all customers

ACS, Dallas TX - On-site at Advantica in Spartanburg, SC

EDI Analyst - May 2000 to February 2001

Responsibilities:

Hired as the first technical EDI resource

Support and growth of the EDI/EC environment using Mercator and Trading Partner/32.

Explored new documents and communications for electronic growth.

Customers included: Best Foods, Standard Register, United States Bakery, Ecolab, Media Vest

Accomplishments:

Reduced EDI charges by $3000 per month.

Eliminated 60+ manual hours per month from the invoice reconciliation process.

MDI, Greenville, SC - Contract (1 year) at adidas America

EDI Analyst - 1999 to 2000

Responsibilities:

Support and processing of the EDI system using Harbinger TrustedLink Enterprise in a NT environment

Research, analyze and correct any processing issues (i.e. FTP, Asynchronous communication, rejected or recovery of data files, etc) within the EDI inbound/outbound cycle.

Maintain and develop scripts and batch files for movement of data between multiple servers.

Communicate with trading partners; via phone and/or Email, in regards to production data, testing and upgrades.

EDI transmissions with third-party distribution companies (FedEx Supply Chain, UPS World Wide Logistics, GATX, Buyers/Sealand, Mercantile and Hebron); which allowed customers to track shipments via the WEB.

Customers included: Sears, JCPenney, Dick`s Sporting Goods, Sports Authority, Belk, Kohl`s, Macy`s

CONSO PRODUCTS COMPANY, Union, SC

Manager of New Data Processing Systems - 1997 to 1998

Responsibilities:

Provide the resources and support for all internal departments.

Negotiate and purchase any IS related contracts and supplies.

Investigate, recommend and install new software solutions that will enhance/automate any manual operations or processes

Prym-Dritz Corporation, Spartanburg, SC

EDI Administrator / Programmer - 1989 to1997

Responsibilities:

Support, maintenance and install system upgrades to the EDI software and Lawson software in a UNIX environment.

Ongoing design, programming and implementation of custom EDI COBOL programs to interface data from the UNIX system to BAMCS (Business And Manufacturing Control System).

Communication and on site visits with customers,

Designed and maintained bar codes (UPS shipping, UPC product, UCC/128 shipping and A-Frame)

Attended numerous conferences during the year (UCC/EDI, Lawson Software and Quick Response) and any other education that may have been required or needed.

Maintained and supported the distribution system which consists of SI Handling's "Aframe" Dispen-SI-Matic Control System (OS/2).

Trading partners include: Wal*Mart, Hobby Lobby, Jo-Ann Fabrics, F. W. Woolworth, Army and Air Force Exchange Service and others using VICS standards.

Accomplishments:

Designed, programmed and implemented an automated EDI system with Wal*Mart. We were one of two customers ask to pilot their new DSDC program (Direct Store Distribution Center) . System consisted of the following EDI transactions: 810 Invoice, 820 Remittance Advice, 850 Purchase Order, 856 Advance Ship Notice, 864 Text Message and UCC/EAN-128 Serial Shipping Container Code label; and utilized our Aframe technology. Made on-site visits to Bentonville, AR (headquarters) and Kansas City, KS (pilot DC). I was directly responsible for Wal*Mart Customer Compliance (EDI standards, labeling, bar codes, etc.)

EDUCATION

Spartanburg Community College, Spartanburg, SC

Major: Computer Science

Minor: Accounting

Spartanburg Methodist College, Spartanburg, SC

Major: Computer Science

Minor: Accounting

LOGISTICS

Area - Spartanburg / Greenville, SC

Travel 100%

No relocation

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