Customer Service Assistant

Confidential User

Email: **********@********.***

Address: Address Withheld

City: Columbus

State: OH

Zip: 43202

Country: USA

Phone: 614-***-****

Skill Level: Entry

Salary Range: $35,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

JAMILA S. SMITH

7644 Cypress Point Dr., Pickerington, OH 43147 **********@********.*** 614-***-****

EDUCATION

Bachelors of Arts, Political Science

Minor, International Studies

Graduated 2011

The Ohio State University, The College of Arts and Sciences

WORK EXPEREINCE

Home Energy Assistance Program, Columbus, OH September 2012 - February 2013

Billing Clerk - temp job

Conferred with clients by telephone to retrieve personal information for HEAP data systems.

Research and responded by telephone and in writing to patrons inquiries regarding billing issues and problems.

Process billings to clientele and third party reimbursement claims.

Maintain supporting documentation files and current customers addresses.

Processed statements, key data, post transactions, and verify accuracy of input to reports generated.

Resolved discrepancies on account records

The Ohio State University College of Medicine, Columbus, OH 2008- 2012

Student Assistant, Molecular Virology Immunology Genetics July 2009- January 2012

Assisted the executive managers in communicating programming requests, and researching equipment needs and procedures.

Effectively managed stockrooms and intake of research materials.

Provided secretarial support: update and organize manual records and electronic files, manage projects, arrange meetings, and communicate via phone, mail and e-mail.

Student Assistant, Integrated Biomedical Science Graduate Program March 2008- July 2009

Tracked and maintained application materials for 400 domestic and international students with the use of MS Office programs (Word, Excel, PowerPoint, Outlook and Access).

Served as the initial customer service provider for the office and appropriately handled sensitive inquiries and complaints.

Nurtured an efficient, productive and ongoing dialogue with top management, faculty, staff, and students.

Supported office staff with general operational duties necessary to accomplish program objectives; additionally provided relief for managers to attend to students and/or monitor if the IBGP standards are being maintained by professors; as well as planned and executed special events and recruitment events.

Glory Foods, Columbus, OH December 2007- February 2008

Customer Service Representative

Ensured the timely delivery of outsourced projects and maintain costs within budget.

Entered product complaints into Excel spreadsheets and generated reports for management detailing trends in product complaints

Provided administrative support to Glory Foods Database manager, who consulted, contracted and outsourced resources as needed

Represented company as an Expediter at a Food Expo in Cincinnati in 2008

Directed multi-line phone system calls to appropriate staff in an efficient, courteous manner

City Year (Americorps), Columbus, OH September 2003 - June 2004

Corps Member

Tutored four fourth grade students and raised reading comprehension a minimum of one reading level for all students

Lead 6th-8th grade students in community improvement projects in Young Heroes Community Program such as, planting flowers in parks and attending museums as volunteers and teaching to interact with the community of Columbus

Served the residents of Columbus for 7600 hours in nine months for building playground parks, tutoring,

Collected and analyzed background reports of the children tutored and then designed and implemented curriculum specifically for each of the students

SKILLS

Microsoft Office XP, Microsoft Office 2000, Microsoft Office 1997, MS Word, MS Access, MS Excel, MS FrontPage, MS Project, Internet Explorer, Outlook, Outlook Express, PowerPoint, Adobe Photoshop, Adobe Illustrator, Turbo Tax, Oracle

VOLUNTEER

Boys Girls Club, Columbus, OH January June 2011

Participated in weekly Friday activities such as arts and crafts, contests, and game day

Discovered an innate ability of influencing introverted children to participate in the days activities

Grant Medical Hospital, Columbus, OH July 2006 October 2007

Assisted clinicians in indirect patient care, assisted with patients needs, maintained worker facilities, and provided service to all other needs

Aided as a Patient Support Assistant, greet families of patients who have just undergone surgery

* References available upon request

J. S. Smith

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