Human Resources Management

Confidential User

Email: **********@********.***

Address: Address Withheld

City: Austin

State: TX

Zip: 78723

Country: USA

Phone: 979-***-****

Skill Level: Management

Salary Range: $70,000

Willing to Relocate

Primary Skills/Experience:

Staffing Retention Managing

Educational Background:

Certification, Professional in Human Resources

Rice University, 02/2012 - 05/2012

Houston, TX

Not Selected,, Not Selected

Job History / Details:

LAURA KUYKENDALL

2118 Fordham Lane Phone: 979-***-****

Austin, TX 78723 Email: **********@********.***

SUPERVISOR/HUMAN RESOURCES

A top-performing Human Resources Employment Supervisor credited with combining HR, communication and management expertise to develop and oversee the implementation of effective HR initiatives and strategies. Strong management and team building skills, with a track record of successfully supervising all operations of a department with minimal supervision. A highly accomplished trainer adept at evaluating employees and creating successful continuous development plans.

AREAS OF EXPERTISE

* HR Program Development & Implementation * Management/Supervision * HR Training * Performance Management * Talent Acquisition & Retention * Workforce Planning * Health & Safety Compliance Cross-Functional Coordination * Emp. Evaluation/Improvement * Process Improvement * Reports/Analysis * Scheduling/Organization * Logistics * MS Office Suite

KEY SKILLS ASSESSMENT

HR PROGRAM DEVELOPMENT & IMPLEMENTATION - Extensive experience coordinating cross-functionally to develop successful HR initiatives. Adept at overseeing, analyzing and improving initiatives during the execution phase.

MANAGEMENT/SUPERVISION - Strong experience overseeing a department with minimal supervision. Adept at building a team and coordinating with employees and other departments to improve performance.

PROFESSIONAL EXPERIENCE

UNITED PARCEL SERVICE, AUSTIN, TX 2003 - PRESENT

PRELOAD OPERATIONS SUPERVISOR: SPECIAL ASSIGNMENT (2012 - PRESENT)

Supervisor responsible for overseeing preload operations for a UPS facility. Tasked with ensuring the safe and efficient execution of all duties.

* Review previous day`s reports (time and labor, pieces per hour, stops per on-road hour, misroutes, etc.) to determine performance weaknesses/failures and implement process improvements.

* Uncover time card errors by examining time and labor reports.

* Check trailer forecasting system to estimate expected shipment volume and schedule proper staffing levels in accordance with the Master Operating Plan. Meet with employees to inform them of daily workflow requirements. Rotate employees to other departments as needed.

* Complete preload operations performance report.

* Perform method evaluations on loaders once a month to ensure safety, quality, and efficiency

* Determine employee training needs and create continuous development plans. Provide ongoing feedback and support. Conduct performance evaluations in a consistent, fair, and objective manner.

* Resolve individual and group performance issues in accordance with UPS policies and procedures to motivate and foster teamwork. Solicit input from team members to improve the work environment.

* Ensure that health, safety, and compliance standards and plans are adhered to and met. Utilize individual and group conversations, the active support of safety committees, and lead by example to raise health, safety, and compliance awareness.

* Maintain updated employee training and certifications.

* Conduct audits to ensure compliance with UPS, local, state, and federal guidelines for safety, hazardous materials, security, environmental, and OSHA.

HUMAN RESOURCES EMPLOYMENT SUPERVISOR (2008 - PRESENT)

Supervisor Responsible for developing and overseeing the implementation of effective HR plans and as well as tools to organize, prioritize, delegate, and create solutions to meet HR initiatives. Track the progress of HR initiatives and solicit and analyze feedback from employees, customers and other departments.

* Provide training on UPS policy and procedures, employee discipline, retention, health and safety, separations, and investigations.

* Guide business management towards providing solutions for performance management, talent management, succession planning, and employee development. Promote organizational change to ensure the execution of the organization`s strategic initiatives.

* Use feedback from business management to drive personnel decisions and demonstrate measurable value.

* Cultivate relationships with the service centers, business management, recruiting organizations and external customers to share accountability and provide support for achieving business goals.

* Work with HR and business management to implementation programs that reduce turnover, impact employee retention, promote diversity, and reinforce UPS corporate values.

* Coach business units and service centers regarding compliance with federal, state, and local regulations.

* Assist management with the use of HR tools to maximize employee performance, achieve organizational effectiveness, improve employee engagement, and ensure legal compliance.

* Implement employee-relations strategies to ensure UPS is able to attract and retain qualified employees, minimize union participation, minimize legal exposure, and maintain a productive work environment.

* Consult with business management to manage employee concerns, reduce HelpLine calls, weigh and mitigate risks to the company, maintain the non-union status process, and prevent the escalation of complaints.

* Analyze investigation results to identify trends and determine opportunities for additional management training.

* Oversee the successful implementation of HR initiatives and ensure that initiatives align with business needs.

* Ensure compliance with affirmative action, performance management, career development, and workforce planning plans.

* Implement succession planning plan to ensure a talent pool and monitor and develop training opportunities. Maintain collected workforce data and analysis to identify candidate readiness levels and development needs.

* Created and implemented one of only two bonus programs in the country at an underperforming operational center. The program has successfully reduced turnover and increased attendance.

OPERATIONS MANAGEMENT SUPERVISOR (2004 - 2008)

Supervised the daily activities of drivers to ensure all duties were accomplished safely and efficiently, and Managed and coordinated the operation center`s technological systems, databases, timecards and office administration.

* Advised, supported, and communicated with the business management on performance improvements.

* Assisted in the training of center team members.

* Cultivated customer relationships and resolved customer concerns. Assisted customers with determining appropriate shipping methods, and selecting the right products, services, routes, and rates.

* Ensured quality performance, including the timely pick up and delivery of customer packages.

* Created checklist and held employees accountable for issues involving dispatch, service, and quality.

* Provided leadership to team members on an assigned shift, and ensured effective communication.

EDUCATION & TRAINING

Continuing Studies, Professional HR Development, Rice University, Houston, TX, 2012

Bachelor of Applied Arts and Sciences, Family and Consumer Science, Texas State University, San Marcos, TX, 2010

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