Sales Customer Service

William Mays

Email: **********@********.***

Address: **** ***** ***** **

City: Severn

State: MD

Zip: 21144

Country: USA

Phone: 443-***-****

Skill Level: Management

Salary Range: $50,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

WILLIAM E. MAYS, JR.

7931 Tower Court Road Severn Md. 21144 Phone: (410-***-*-*** **********@********.***

DISTRICT SALES/ACCOUNT MANAGEMENT/BUSINESS PROFESSIONAL

Stellar district manager and business professional with solid experience in high volume sales as well as financial operations, including analyzing and extracting relevant financial information; interpreting data to evaluate profitability; assessing business risks; scrutinizing sales statistics; and numerous other competencies such as paying great attention to detail, creating synergy among teams, and performing skillfully under pressure - while consistently achieving corporate financial goals.

PROFICIENCIES

Management/Supervision

Financial Operations

Applications: MS

Profitability Analysis

High Volume Business Sales

Word, Excel, Outlook,

Financial/Status Reporting

Hiring/Training/Developing

PowerPoint; and Corporate

Quality Improvement Processes

Audits/Audit Surveys

Program-SALINT

Root Cause Analysis

Merchandizing

CDL License Adherence

Business Logistics

Distribution Management

Oral/Written Communications

Risk Assessment & Oversight

Budget Management

Customer Service

Recruiting/Team Development

DOT Regulations

Interpersonal Relations

BUSINESS OPERATION HIGHLIGHTS

Achieved numerous awards or recognition in various divisions including Leader in Sales and Distribution in the sales center for having exceeded goals; Salesman of the Year in 1996 and 1998; Safe Driver Award for seven consecutive years from 1989 to 1996; Best Display Award for a NASCAR themed merchandizing exhibit at chain stores; and Lead Safety Coordinator among managers of the garage, warehouse, distribution sector, offices, or drivers (bulk, side loads, or full service drivers).

Made routine center-wide safety presentations to reinforce safe driving, avoid accidents, decrease injuries, and assess root causes of hazards that impact the bottom line.

Applied financial economic theories in daily job operations to minimize risks, increase corporate revenues, and plan resource allocations effectively over time through cogent decision-making.

Compiled and streamlined metrics that provided a snapshot of the monthly activity across all accounts of the team by allocating operational costs and entering data precisely in varied systems.

EMPLOYMENT CHRONOLOGY

Coca-Cola Enterprises, 1988 Present

Capital Heights, MD, 2006 - Present

District Sales Manager

Documented and managed all business issues associated with a territory covering Washington, DC and surrounding inner suburbs: routine reporting of four account managers; the hiring, training, and development of account managers equipped to sell and service accounts in nationally known large chain stores; and identifying risks in a timely manner to mitigate potential problems on accounts.

Increased corporate revenues by selling and distributing over 1.7 million cases annually, while focusing on quality, timeliness, profitability, and customer service.

Assured precise reporting of sales and financials with 100% accuracy by adhering to corporate guidelines and reviewing data prior to report submission in forecasting profits, volumes, budget data, gross profit, and BDL (Breakage, Damage, and Loss).

Developed and maintained professional relationships with direct management contacts of large chain stores (local, district, and regional sales managers) and helped the company attain a major business goal - the number one valued vendor.

Recognized as current lead in safety coordination consisting of reviewing, organizing, and presenting safety programs and goals for a sales center of 200 people.

Baltimore, MD, 1999 2006

Field Distribution Manager

Analyzed business issues and made invaluable contributions to the management team by administering the budget precisely; allocating and scheduling routes, hours, and mileage of merchandizers; and consistently achieving corporate goals.

Demonstrated key value-added intangibles pertaining to hiring, training, and developing entry level merchandizers for large chain stores: financial accuracy, outstanding work quality, dependability, and flexibility.

Managed more than 21 merchandizers effectively as well as 2.1 million cases of merchandise that resulted in attaining the greatest volume of sales in the center month- to- date, year- to- date, and year- over-year consistently.

Fostered development of six merchandizers following attainment of their CDL licenses to operate side load or bulk vehicles, and promoted eight merchandizers to account managers.

Baltimore, MD, 1992 1999

Account Manager

Ascended to the top five percentile in sales of more than a half million cases of products annually, while managing 16 chain stores with aplomb.

Maximized sales volumes and profitability by double digit growth in each key metric for the duration of time in the position; displayed products aptly to promote consistent sales; and adhered to corporate directives and standards.

Baltimore, MD, 1989 1992

Sales Route Driver

Increased sales from one of the lowest ranked routes to status among the top five of 25 routes in the entire sales center by developing productive business relationships with key contacts.

Maintained a safe driving record while simultaneously selling and delivering products to small local and national stores.

Baltimore, MD, 1989 1992

Merchandizer

Adhered to corporate standards and policies; worked effectively with contacts in large chain grocery stores; and ensured that products appeared in the right store, at the appropriate time, and in the correct quantities by forecasting trends, planning stock levels, and monitoring product sales.

EDUCATION

Bachelor of Science Degree, Business Administration, Bridgewater College, Bridgewater, VA, 1988

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