Customer Service Sales Representative

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shayla

nealyDependent Employee

Shayla N. Nealy

**** ********* ***** ****** Missouri City, Texas 77459 Voice/Fax 281-***-**** * Email: ******************@*****.*** * Cell 832-***-****

CAREER OBJECTIVE

To continue my growth in the Health Information profession and Customer Service; Gain knowledge and work experience necessary for opportunities for advancement.

WORK EXPERIENCE

Trugreen Lawn Care, Sugar land, Texas September2008-December 2010

Auditor

Perform duties in a timely manner to promote and complete accurate customer records to ensure quality customer care, customer service, and satisfaction. Receive and verify customer's information and process it in timely manner. Generate a list of records not received and corresponded to office personnel via email. Research and locate missing documentation for accuracy and completeness of records. File and retrieve customer's records efficiently for customer care review.

RainSoft Water Systems, Houston, Texas August 2004-July 2008

Inside Sales Representative

Promoted prospective clients in order to increase sales. Increased productivity by efficiently controlling customer throughput, and overall revenue. Provided excellent customer service by ensuring a great water testing experience and customer satisfaction. Responsible for generating and analyzing cliental base of over three thousand clients.

EDUCATION

Westbury High School August 1999- June 2003

Medvance Institute January 2008- December 2010 Certification for medical billing and coding. Withheld a GPA of 3.94

SKILLS

Knowledge of Current Procedural Terminology (CPT) International Classification of Diseases (ICD-9-CM) Healthcare Common Procedural Coding System (HCPCS)

Ten Key by touch

Computer Programs

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