Customer Service Administrative Assistant

LeAnne Gilbertson

Email: **********@********.***

Address: **** ***** ** ** *** B

City: Everett

State: WA

Zip: 98208

Country: USA

Phone: 253-***-****

Skill Level: Management

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

LeAnne Gilbertson

253-***-**** **********@********.***

Buyer / Procurement Specialist

Professional Objective: Utilize my interests and talents in becoming a Buyer in an environment where I

can be a contributing member to my organization and job duties

Summary of Qualifications:

* 12 years Boeing Facilities Procurement: Ordered equipment, parts, and services; managed and directed special orders and stock item inventory counts; projected budgets to keep procurement costs down for 300+ term order contracts for high and low levels of order activity

* Interacted with multiple suppliers gathering data for price and availability, and order confirmation, and provided assistance with developing solutions for orders that were unable to meet end-users requests

* Utilized Procurement Systems Software to enter Purchase Requisition data, track orders, and communicate status with up to 40 end-users on a weekly basis

* Revised and maintained minimum and maximum cycle re-order requirements, based on usage and demand, supplier costs, cycle time, and inventory turn rate which reduced annual costs of over $400,000

* Attended meetings with Buyers representing Everett Facilities Provisioning Team and end-users requirements

* Production software experience: Maximo, Oracle, Global Shop

* Proficient in MS Word 2007 and 2010: Excel, Word, Access, PowerPoint, and Outlook. 2012 College Courses

* Excel, SharePoint, AutoCAD, Apex, Smart II, SAP, WebEx, Familiar with ENOVIA, ETAC, ERPLN

Recent Activity:

Project Administrative Assistant, Boeing KC-46 Military Tanker Program 10/2012 - 2/2013

Volunteer, Puget Sound Blood Bank, Administrative Assistant 9/2012 - Current

Graduate, Medical and Business, Edmonds Community College 7/2009 - 6/2012

* Business Emphasis, Associate Technical Arts Degree, Dean`s List, GPA 3.82

PROFESSIONAL EXPERIENCE

Administrative Assistant, KC-Tanker 46 Structure Project 10/2012 - 2/2013

Contract - Boeing, Harbour Pointe, Mukilteo, WA

* Worked with over 200 engineers and managers in support of the KC-46 Military Tanker Aircraft Project on fairing and lower/forward structures for design, modules, and parts

* Scheduled and developed meeting preparation, purpose, and agenda. Ran PowerPoint presentations for project engineers and senior managers on timelines, milestones, fever charts, and aircraft Weight Management team

* Captured project discussions, disseminated meeting notes, and updated required action items in Excel spreadsheets

* Assisted with integrating schedules for parts, updated/added action items, moved out completion dates, changed project descriptions, updated schedule, activities, and added resources in Excel spreadsheets for Tag-Up

* Compiled data, created drafts, ran reports, and final documents using multiple software tools

* Entered Purchase Orders for furniture and supplies. Tracked shipments, monitored delivery, and installation

* Used Excel extensively for de-staffing information, organizational charts, and seating charts

* Completed training and processed several trips and expense reports for management, utilizing Travel Software

* Established equipment and computer needs. Processed computer system Move Requests for 35 employees

Facilities Maintenance Analyst, Boeing Corporate Enterprise Team 3/2009 - 12/2009

Contract - PDS Technical Services, Tukwila, WA

* Utilizing production software, performed parts analysis, auditing, and assisted in restructuring of 1500

preventative maintenance work orders, planned jobs, and work order routers for Boeing St. Louis site equipment Attended daily corporate team meetings reviewing job baseline, workload review, order completion tracking,

job plan updates, team scheduling, targets and objectives

* Data entry revisions of over 800 equipment asset numbers into Maximo software which were linked to preventative maintenance work orders and job plans

* Created or revised over 50 work order routes and linked to equipment assets in job plan

Boeing Facilities Project Administrator, Everett Plant 4/2008 - 1/2009

Contract - PDS Technical Services, Tukwila, WA

* Created and tracked Purchase Requisitions for parts and services in procurement system. Acquired ability through project working knowledge and experience, to learn supply chain practices, customer's/supplier's organization, processes, policies and procedures, products, requirements, capabilities, practices, support resources, preferences, and constraints working milestones and staying on schedule for project completion

* Monitored and oversaw all project activities, scheduled adherence, site conditions, safety, and budget to ensure

compliance with standard operating procedures for up to 50 plant wide small projects; monitored schedule

created drawings, specifications, statement of work, and cost estimates

* Entered and completed up to 30 Purchase Requisitions weekly, analyzed and coordinated approximately 25 daily work order requests from employees on small projects and created invoices for each

* Proven ability to effectively communicate with people of diverse cultures who generated 15% of Facilities requests

Project Coordinator / Order Administrator 9/2007 - 3/2008

Contract - Kelly Services, Panasonic Avionics, Bothell, WA

* Facilitated and entered Purchase Requisition production orders for 4 global South American Commercial Airline Companies of the installation of In-Flight Entertainment Systems (IFEs) into passenger seat backs for 50 commercial aircraft

* Received, planned, and procured Foreign Purchase Orders with 200 to 400 technological parts per seat install

* Performed data entry of parts; tracked, received, and coordinated delivery of parts and installation of equipment

* Worked with seat vendors, overseas airline representatives, customs, freight carriers, and warehouses of up to 30 global individuals on a weekly basis

* Submitted invoices to customers, entered into Financial System; Reviewed accounts for balance auditing, scanned invoices, issued credits, verified payments with internal tracking database; logged, and filed paid invoices

Administrative Specialist / Project Assistant, Puget Sound Energy 5/2007 - 7/2007

Contract - Volt Services for Puget Sound Energy, Corporate Office, Bothell, WA

* Provided administrative support to CEO, 5 managers, and 20 staff at Corporate Call Center with customer service public relations, entering project data, answering phone, and business letter writing to the general public

* Scheduled daily and weekly meetings in Microsoft Outlook; ran meetings utilizing SharePoint, recorded and distributed minutes for Steering Committee on `Top Ten Dashboard`

* Assisted 12 project leads researching action items, moved out completion dates, updated project descriptions, and added resources and dash-board launching dates for up to 40 projects in the queue

* Maintained manual cell phone bills and payment filing system for 40 employees and managers

Receptionist / Administrative Assistant 2/2004 - 3/2007

Sumner Tractor, Sumner, WA (Now Washington Tractor) Sumner, WA

* Front desk receptionist and problem solver - informative guide to 75 daily customers while using positive skills

* Answered multi-line telephone; verified parts packing slips against product orders, verified and filed invoices

Front Counter Customer Service 6/2003 - 10/2003

Pierce County Assessor Treasurer, Tacoma, WA

* Collected property taxes in cash or check from over 30 customers daily; provided tax information, death certificates, property aerial maps, GIS quarter sections, and legal descriptions of property

Project Coordinator 1/2000 - 10/2001

Optidisc Solutions, Inc., Kent, WA

* Facilitated, coordinated, scheduled, and expedited CD / DVD production orders for to 15 repeat client accounts

* Negotiated and created account pricing matrixes for graphics, burning, replication and packaging

* Designed order tracking tool which employer adopted permanently as a requirement for 8 other team members

* Ensured 95% on-time product delivery and expedited packaging materials to meet production schedules

* Wrote 20 company policies and practices, and trained 8 team members to ensure compliance

* Ensured confidentiality of pricing and sensitive material; Demonstrated high ethics honoring customer privacy

* Received client appreciation letters for excellent customer service, order efficiency, and on-time delivery

* Inventoried master art graphic files for CD tops and master data information for up to 10 orders daily

EDUCATION/TRAINING

ATA Degree, Edmonds Community College, Business and Medical Billing Phi Theta Kappa, Dean`s List, GPA 3.82

Real Estate Appraising, North Seattle Community College, Phi Theta Kappa, GPA 3.67

B.A, Pacific Lutheran University,

Billing and Coding Volunteer, American Lake Veterans Hospital

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