Customer Service Manager
Resume:
Ken Parker
Email: **********@********.***
Address: **** **** ****
City: Metamora
State: IL
Zip: 61548
Country: USA
Phone: 309-***-****
Skill Level: Management
Salary Range: $50,000
Primary Skills/Experience:
See Resume
Educational Background:
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Job History / Details:
KEN PARKER
1527 Deer Path, Metamora, IL 61548
**********@********.***
MANUFACTURING / CONSTRUCTION / BUSINESS
Accomplished and dynamic professional committed to pursuing a career in the fields Manufacturing, Construction, or Business. Highly motivated, dependable, and demonstrates professionalism in handling various organizational functions. Innovative and reliable individual with proven ability to achieve organizational goals while displaying effective multi-tasking and time management skills.
Core Competencies
Organizational Leadership
Operations Management
Staff Training Development
Project Coordination
Team Management
Customer Service
Client Relations Management
Strategic Planning
Process Improvement
Career Achievments
Profitably completed nearly $100 million in wood frame construction projects
Completed nearly 4000 projects ranging from small garages to a 7 million dollar equestrian facility
Qualified for annual goal oriented incentive all but two training years
Successfully led teams ranging from 6 to 16 people
Capable of using Mircosoft products: Outlook, Excel, Word, Powerpoint
Guided scheduling over many offices with Gantt Charts
Led teams through multiple corporate changes and upgrades
PROFESSIONAL EXPERIENCE
Morton Buildings Inc., Morton IL 12/1996 - 07/2012
Regional Project Scheduler 11/2011 - 7/2012
Served as Regional Project Scheduler for the Southern Plains of the US including Texas, Oklahoma, Nebraska, some Missouri, some Mississippi, and Colorado with 22 sales offices and the Winfield, Kansas Plant. Ensured all sold jobs will be completed and delivered on schedule.
Estimating Team Manager 11/2005 - 11/2011
Served as estimating team leader. Participated in hiring/terminating of employees. Attended manager meetings to discuss short and long-term goals. Assisted in upgrading of company system. Guided team by example as well.
Estimating Team Leader 11/ 2001 - 11/2005
Oversaw daily operations and managed five to eight construction estimators. Designated projects evaluated daily progress, answered inquiries and trained new estimators. Collaborated with drafting department and plans checking department (engineers) to ensure efficiency in operations.
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Project Estimator 1/1997 - 11/ 2001
Coordinated with sales, drafting, plants, and crewmembers to verify pricing and development of listed materials for projects. Attended training sessions for estimating system and overall product lines.
EDUCATION AND CREDENTIALS
Bachelor of Science-Construction Technology, 1996
Bradley University, Peoria, IL
CERTIFICATIONS
Leadership Certification Program, 2010
Skill Path
Leadership Training and Professional Coaching
Brad Humphrey of Pinnacle Development Group
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