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Customer Service Manager

Location:
Metamora, IL
Posted:
March 04, 2013

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Resume:

Ken Parker

Email: abqtik@r.postjobfree.com

Address: **** **** ****

City: Metamora

State: IL

Zip: 61548

Country: USA

Phone: 309-***-****

Skill Level: Management

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

KEN PARKER

1527 Deer Path, Metamora, IL 61548

309-***-****

abqtik@r.postjobfree.com

MANUFACTURING / CONSTRUCTION / BUSINESS

Accomplished and dynamic professional committed to pursuing a career in the fields Manufacturing, Construction, or Business. Highly motivated, dependable, and demonstrates professionalism in handling various organizational functions. Innovative and reliable individual with proven ability to achieve organizational goals while displaying effective multi-tasking and time management skills.

Core Competencies

Organizational Leadership

Operations Management

Staff Training Development

Project Coordination

Team Management

Customer Service

Client Relations Management

Strategic Planning

Process Improvement

Career Achievments

Profitably completed nearly $100 million in wood frame construction projects

Completed nearly 4000 projects ranging from small garages to a 7 million dollar equestrian facility

Qualified for annual goal oriented incentive all but two training years

Successfully led teams ranging from 6 to 16 people

Capable of using Mircosoft products: Outlook, Excel, Word, Powerpoint

Guided scheduling over many offices with Gantt Charts

Led teams through multiple corporate changes and upgrades

PROFESSIONAL EXPERIENCE

Morton Buildings Inc., Morton IL 12/1996 - 07/2012

Regional Project Scheduler 11/2011 - 7/2012

Served as Regional Project Scheduler for the Southern Plains of the US including Texas, Oklahoma, Nebraska, some Missouri, some Mississippi, and Colorado with 22 sales offices and the Winfield, Kansas Plant. Ensured all sold jobs will be completed and delivered on schedule.

Estimating Team Manager 11/2005 - 11/2011

Served as estimating team leader. Participated in hiring/terminating of employees. Attended manager meetings to discuss short and long-term goals. Assisted in upgrading of company system. Guided team by example as well.

Estimating Team Leader 11/ 2001 - 11/2005

Oversaw daily operations and managed five to eight construction estimators. Designated projects evaluated daily progress, answered inquiries and trained new estimators. Collaborated with drafting department and plans checking department (engineers) to ensure efficiency in operations.

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Project Estimator 1/1997 - 11/ 2001

Coordinated with sales, drafting, plants, and crewmembers to verify pricing and development of listed materials for projects. Attended training sessions for estimating system and overall product lines.

EDUCATION AND CREDENTIALS

Bachelor of Science-Construction Technology, 1996

Bradley University, Peoria, IL

CERTIFICATIONS

Leadership Certification Program, 2010

Skill Path

Leadership Training and Professional Coaching

Brad Humphrey of Pinnacle Development Group



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