Sales Customer Service

Lisa Proulx

Email: abqtih@r.postjobfree.com

Address: * ******** ****

City: Brookline

State: NH

Zip: 03033

Country: USA

Phone: 603-***-****

Skill Level: Experienced

Salary Range: $50,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

LISA JM PROULX

6 POTANIPO HILL, BROOKLINE, NEW HAMPSHIRE 03033

603-***-**** abqtih@r.postjobfree.com

SUMMARY

Dynamic, results-oriented account management, business administrator, accounting, and customer support professional with diverse experience including:

* Business Development * Technical Support * Sales Support

* Office Management * Key Account Management * Customer Relationship Management

* Contract Negotiations * Order Expediting * Quotes and Proposals

* Accounting Administration * Multi-Departmental Support

EXPERIENCE

ANALOG DEVICES / WHITE MOUNTAIN DSP, Nashua, NH 1996-2012

Business Development Coordinator / Sales Coordinator / Assistant Accountant, DSP Division

* Contributed to facility increase from 30 to 40 employees and from $2M to $8M in annual sales.

* Served as central contact for all software and hardware development tools products

* Aided in roll out of new products and software upgrades every 12-24 months.

* Provided comprehensive support to large accounts including General Electric, Delphi, and Harmon.

* Assisted customers in pricing, configuration, sample distribution, discounting and pre-sales questions.

* Researched and resolved issues involving on-line orders, distribution, delivery, expediting, and invoicing, and provided post-delivery support.

* Supported Sales, Customer Service, Field Applications Engineering, Human Resources, Finance, Manufacturing & Production (ISO 9001:2000 certification), and Distribution departments.

* Developed quotes and negotiated sales for full development suites selling for up to $10K per license.

* Delivered operational, inventory control, forecasting, manufacturing, product, and technical support to internal teams.

* Utilized Microsoft XP, Office, MAX Micro MRP, Great Plains Software and SAP applications.

* Oversaw financial documentation and reporting including A/P, A/R, billing, invoicing, auditing, tax filings, and related documentation as well as travel planning.

MERRIMACK VISION CARE, Merrimack, NH 1995-1996

Bookkeeper

* Oversaw sales tracking, budgeting, invoicing, collections, A/P, A/R, payroll, taxes, deposits, and reconciliations for three separate companies. Generated spreadsheets and financial reports for yearly tax preparation. Automated payroll system to One-Write Plus. Developed and implemented A/P Aging and End-of-Month reporting procedures

CIRCUIT RESEARCH CORPORATION, Amherst, NH 1993-1995

Office Manager

* Directed daily administrative functions; oversaw payroll, tax preparation, HR functions, A/P, A/R, G/L, collections, and bank reconciliation for four accounts.

EDUCATION

A.A., Clothing Design, RIVIER COLLEGE, Nashua, NH (1987)

CERTIFICATES

New Horizons, Nashua, NH : Excel II & Powerpoint I- June 2007

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