April Mettling

Email: abqtid@r.postjobfree.com

Address: **** ***** ****** *****

City: Mulberry

State: FL

Zip: 33860

Country: USA

Phone: 863-***-****

Skill Level: Management

Salary Range: $60,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

863-***-****

abqtid@r.postjobfree.com

SUMMARY

Over 10 years using efficiency to achieve maximum results in a fast-paced, results-oriented industry. Led team to exceed company expectations while maintaining highly co-operative environment under high-stress conditions

CAREER ABILITIES SKILLSSOFTWARE

Dispatch/ Production/Planning Business Development Microsoft Excel

Sales /Analysis Multitasking / Microsoft Word

Team Management Training/Team Development

Diversity Training

EXPERIENCE

SUPERVISORY

Oversaw long distance dispatch for North East District assuring trailers were filled to maximum legal capacity increasing revenue per load

Mediated disputes between drivers and personnel at terminal, increasing morale and reducing call outs

Handled safety issues and tractor breakdowns allowing service centers to go dark reducing labor cost

Analyzed multiple steps in tile processing and made adjustments which resulted in quality product and quota being met for 1st time in production history

PLANNING

Initiated pre-shift meetings between department managers to review daily freight shipments; allowed time to anticipate work load and ensure staff coverage, resulting in lower cost of freight handling and movement

. Analyzed the logistics needs for over 150 service centers and drivers, secured alternate power when needed; including power units, trailer rental and rail service assuring freight moved for on-time service

Increased on-time dispatch to 98% or higher by being proactive when deficiency of equipment or drivers were occurring

Calculated miles from hubs to central locations (relay system) increasing load coverage while allowing drivers more at home time

Customer Service Representative

Worked with Sales to assist in securing new customers, as well as maintain and developing relationships with existing dedicated customers and freight brokers resulting in the development of previously nonexistent lanes and substantial increases in revenue.

Managed load status throughout the shipment process, monitoring on time service, mileage, driver hours, equipment location and condition using AS400

Problem solved driver conflicts and unexpected service issues which required multitasking, quick decision making and analytical skills.

Maintained and transmitted daily production and status reports providing revenue, tracking and service performance data

Trouble shot customer complaints, researched root cause and provided corrective action

Assured compliance of customers contracts and company policy

Worked closely with Expedited and International Sales to promote airfreight service by handling incoming questions, quotes, pickups and transfers resulting in a very successful kickoff campaign

EMPLOYMENT HISTORY

10/1990 - 02/2011 FedEx National LTL (formally Watkins Motor Lines) Lakeland, FL

Logistics as CNC Supervisor (05/02 - 02/11)

Customer Service Representative (08/97 - 4/02)

Help Desk Analyst (08/96 - 07/97)

Claims, HR, and Sales (10/90 - 07/96)

07/2011- 10/2011 Landspan Lakeland, FL

Driver Manager

10/2011-04/2012 Ruby Tuesdays Lakeland, FL

Hostess

04/2012-Present Oakley Transport Lakeland, FL

Customer Service Representative

Education

Associates Degree Tampa College Paralegal Lakeland, FL

CSR Training Certification FedEx LTL Lakeland, FL

Job Readiness Certification Polk Works One-Stop Lakeland, FL

Secretary Certification Business Training Institute Lakeland, FL

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