Manager Sales

Dawn White

Email: **********@********.***

Address: **** ********* ***** **

City: CLARENCE CENTER

State: NY

Zip: 14032

Country: USA

Phone: 716-***-****

Skill Level: Management

Salary Range: $50,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Dawn White

9580 Tonawanda Creek Road

Clarence Center, New York 14032

Home 716-***-**** cell 716-***-****

E-mail address: **********@********.***

Retail Management Professional

Store manager, Assistant Manager

Versatile, accomplished retail management professional with over 15 years experience leading retail sales initiatives. Demonstrates ability to learn and teach new concepts, easily adapt to change, and manage multiple concurrent tasks. Effective team builder and leader, who understands the necessity to develop and train a highly effective staff, Energetic, high achiever with excellent organizational, communication, presentation, delegation, follow up and leadership skills.

Core Competencies

Merchandising/ Store Operation Staff hiring/scheduling/payroll management Retail sales/ Cash management

Customer Satisfaction/Retention Team building/cross training Product and stock management Loss prevention/Inventory Control Performance evaluations In store promotions

Professional Experience

General Manager, Michael's Arts and Crafts - Clarence, New York 4/10 - 11/12

Retail sales

Coordinated and wrote work schedules for 30+ people to maximize productivity and drive results

Reduced shrink last 2yrs from 2.3% to 1.4%

Promoted 3 associates to entry level management

Handled overall retail operations

Responsible for opening and closing store

Responsible for cash handling procedures

Ensure that each customer receives outstanding service by providing a customer-friendly environment

Fostered a professional and positive work environment through open communication and feedback

Developed and coached staff with specific emphasis on managers. Wrote and delivered employee performance evaluations. Designed and executed performance and improvement plans

Ability to maintain composure and leadership presence in resolving issues

Team player with passionate attention to detail

Maintain standard of merchandising presentation and store signage to maximize sales

Maintain clean and well organized store

Executed Company policies, procedures and programs

Store Manager, Dollar Tree - Grand Island, New York 7/09 - 4/10

Retail sales

Handled all store functions including opening, closing, ordering, freight processing, and all day to day store activities

Wrote effective schedules to maximize productivity and drive sales

Protect and secure all company assets, including store cash

Managed sales forecasting, payroll hours, and productivity

Executed evaluations, recruiting, hiring, training, motivating, rewarding and counseling of team associates

Responsible for physical inventory accuracy; was able to bring store off high shrink status

Ability to lead and motivate team

Maintain a professional and friendly environment for customers, subordinates and supervisors

Ability to muli-task work with a sense of urgency

Maintain standard of merchandising presentation and store signage to maximize sale

Maintain clean and well organized store

Front End Manger, Price Rite - Buffalo, New York 2/09 - 7/09

Grocery store

Wrote schedules for approximately 100+ associates

Managed the performance of all aspects of the front end operations; including cash management, front end service, and payroll

Maintain cash handling procedures

Assisted in new store opening

Conducted recruiting, training and development of all department personnel

Coach and counsel associates who do not meet the performance standards

Ability to maintain composure and leadership presence in resolving issues

Ensure customer satisfaction by providing superior service level always lead by example

Ensure proper maintenance of job related equipment and proper usage

Store Manager, Linens n Things - Amherst, New York 12/03 - 12/08

Retail sales

Ensured that each customer receives outstanding service by providing a customer-friendly environment

Analyze and monitor business trends for entire store. Had a 9.6% increase in sales to plan sales first year store opened, 2nd year showed an increase of 8.8% over previous year sales, and 3rd year showed an increase of 2.3% over previous year sales

Oversaw office tasks; completed necessary data entry and payroll work including scheduling 30+

Initiated and monitored the organization, accuracy of paperwork and sales producing activities related to sales, receiving, return to vendor, transfers, price changes, human resources, payroll, and inventory control

Fostered a professional and positive work environment through open communication and feedback

Developed and implemented management level labor plans. Assumed primary responsibility for ensuring the store is fully staffed at all times and operating within established financial guidelines; able to keep turnover rate low for the three years store open

Developed and coached staff with specific emphasis on managers. Wrote and delivered performance evaluations. Designed and executed performance and improvement plans. Promoted 2 sales associates to entry level management and one entry level manager to an operations/ assistant store manger

Managed freight- flow process, recorded delivery and prepare sales/inventory report

Maintain clean and well organized store

Responsible for physical inventory accuracy

Communicate clear expectations and hold the store team and themselves accountable to achieving all brand, performance and behavioral standards

Ability to work in a fast pace and dead line oriented environment

Leadership, guidance create an environment focused on customer satisfaction, maximum productivity and profitability

Plan and execute all visual directives and maintain visual standards

Ability to maintain composure and leadership presence in resolving issues

Closed store through liquidation

Store Manager - Linen n Things - Niagara Falls, New York 3/03 - 12/03

Retail sales

Closed store through liquidation

Assistant Store Manager, Linens n Things - Clarence, New York 11/99 - 3/03

Retail sales

Deliver exceptional customer service through personal contact with customers

Analyzed month end reports to help maximize sales in all departments; end result: total store sales increased 5% over the previous year's figures

Responsible for opening and closing store

Responsible for cash handling procedures

Plan and execute all visual directives and maintain visual standards

Prepared work schedule for 25 employees; able to achieve payroll budgets

Assisted in supervising, coaching, and counseling all associates

Foster a team-oriented approach

Ability to muli-task work with a sense of urgency

Excellent communication, presentation, delegation, follow up and leadership skills

Assisted in new store opening 1999

Conduct potential employee interviews

Experience merchandising both in the soft lines and hard lines area

Maintain clean and well organized store

Assistant Store Manager, Linens n Things - Amherst, New York 6/95 - 11/99

Assistant Store Manager - Operations/Merchandiser, Ames Department Store - Tonawanda, New York 3/94 - 6/95

Retail sales

Maintain company customer service standards

Managed the front end to maximize productivity in customer service

Managed the receiving departments operations to company standards

Meet store controllable expense targets

Demonstrates strong time management and organizational skills

Assisted in new stores and the remodels of existing stores

Ability to motivate staff- lead by example

Plan and execute all visual directives and maintain visual standards

Knowledgeable of appeal trends of key competitors and needs of customers

Assured that every associate participated in the training necessary to perform their job competently

Responsible for physical inventory accuracy

Performed and managed general and personnel administrative functions to ensure timely accurate results

Achieve payroll budget

Conduct potential employee interviews

Experience merchandising in both soft lines and hard lines settings

Assistant Store Manager - Operational/Merchandiser, Ames Department Store - West Seneca, New York 9/93-9/94

Assistant Store Manager - Operations/Merchandiser, Ames Department Store - St. Johnsbury, VT 5/92 - 9/93

Assistant Store Manager - Operations/ Merchandiser, Ames Department Store - Woodsville, NH 2/90 - 5/92

Assistant Store Manager - Merchandiser, Ames Department Store - Southampton, MA 1/88 - 2/90

Technical Competencies

Knowledgeable in word and excel

Communicate via e-mail

Use of internet to obtain information

Comprehension of Oracle and POS systems

Education

Bachelor of Arts and Science - Psychology, May 1988

Concentration - Business Administration

Fredonia State University - Fredonia, New York

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