Customer Service Quality Assurance

Richard AntenuceJr.

Email: **********@********.***

Address: **** ********** *.*.

City: North Canton

State: OH

Zip: 44709

Country: USA

Phone: 330-***-****

Skill Level: Management

Salary Range: $75,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Richard E. Antenuce Jr.

1522 Northfield Ave. SE North Canton, Ohio 44709 Home: 330-***-**** Cell: 330-***-**** **********@********.***

Professional Summary

Fourteen years' experience overseeing facilities management, building safety compliance. Experience and knowledge with Joint Commission,, NFPA and OSHA compliance. Managed up to twenty direct reports with day to day interaction and counseling, including yearly reviews with attainable goals. Experience in planning, scheduling and implementing efficient preventative, routine and corrective maintenance programs. Responsible for capital improvement, in house construction projects, and contract negotiations with outside vendors. Maintained good customer relations with physicians, nurses and visitors. Continually monitored department cost performance and make timely necessary adjustments to stay within budgets.

Skills & Qualifications

Operations Improvement

Customer Service

Workflow Planning

Guiding, Directing, and Motivating subordinates

Establishing, and Maintaining Interpersonal Relationships Cost Control Strategies

Safety Standards/Compliance

Facilities/Operations Revamping

Problem Sensitivity

Coordinating the work and activities of others

Familiar with Computer Systems Quality Assurance Management

Time Management

Critical Thinking

Planning, Prioritizing, and organizing work.

Professional Experience

MERCY MEDICAL CENTER, Canton, OH

Manager of Plant Engineering and Facilities

Manage 476 bed progressive teaching hospital with duties consisting of medical gasses, hazardous waste disposal, electrical transfer switches, emergency generators, HVAC, and plumbing systems.

Read and interpreted commercial building blueprints including electrical one line diagrams, and building piping systems.

Involved in utility rate structures and billing, power quality issues, facility maintenance, power factor improvement, HVAC systems, boiler plant and energy efficiency improvements.

Assembled team of associates for energy reduction strategies which included conversion of close to 7,000 inefficient T-8 lamps, motion sensors and removal of over 1,000 incandescent lamps, converting to energy efficient compact fluorescent lamps.

Created an annual electric savings of $900,000.00 per year compared to similar sized facilities.

Earned the "Energy Star Award" designation, ( national mark of excellence in energy performance)

Instituted mercury free policy, resulting in an award from the City of Canton

Responsible for waste water regarding biological demand and mercury levels to stay within accepted range.

Education

KENT STATE UNIVERSITY

Completion of Continuing Education Course in World Class Maintenance Management

RAEDEL COLLEGE

Achieved Diploma in Air Conditioning and Refrigeration

Certificates

EPA; for Refrigerant Transition and Recovery

Energy Management; Commercial Building Energy Use Audits

Lockout and Performance-Required confined spaces.

Fire Response

Electrical Systems

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