Customer Service Manager

bridghetta johnson

Email: **********@********.***

Address: **** ********* ***.

City: Oak Park

State: IL

Zip: 60302

Country: USA

Phone: 773-***-****

Skill Level: Management

Salary Range: $36,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

BRIDGHETTA T JOHNSON

1031 Ferdinand Ave., IL. 60301 * Home: 708-***-**** * Cell: 773-***-**** * **********@********.***

Professional Summary

Dedicated Store Manager with more than 4 years in store management. Well versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales.

Skills

Excellent customer service skills Merchandising

Hourly shift management Goal-oriented

Personnel development Detail-oriented

Customer relations Staff training and development

Work History

Zone Manager, 06/2011 to 03/2012

Wal-Mart - Villa Park, IL

* Managed an average of 40 sales associates and 6 managers.

* Scheduled and led weekly store meetings for all employees.

* Assigned employees to specific duties to best meet the needs of the store.

* Increased profits through effective sales training and troubleshooting profit loss areas.

* Examined merchandise to verify that it was correctly priced and displayed.

* Hired, trained and evaluated new associates.

* Reordered inventory when it dropped below predetermined levels.

* Responsible for overseeing performance and providing feedback to management.

* Trained and developed new associates on POS system and key sales tactics.

Department Manager, 03/2010 to 06/2011

Wal-Mart - Chicago, IL

* Developed positive customer relationships through friendly greetings and excellent service.

* Trained and served as a peer coach for new sales associates.

* Organized racks and shelves to maintain the visual appeal of the store.

* Ran markdown reports, managed store replenishment and analyzed buying reports.

* Assembled promotional displays, including quarter and full-size point of purchase displays.

* Created visual marketing and styled display.

* Completed stock orders and managed inventory levels.

Customer Service Manager, 09/2009 to 03/2010

Wal-Mart - Chicago, IL

* Promoted from Customer Service Manager to Department Manager within 6 months.

* Counted cash drawers and made bank deposits.

* Examined merchandise to verify that it was correctly priced and displayed.

* Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

* Served as the main liaison between customers, management and sales team.

* Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Customer Associate, 11/2003 to 09/2009

Wal-Mart - Beavercreek, OH

* Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

* Greeted customers entering the store to ascertain what each customer wanted or needed.

* Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

* Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

* Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.

* Developed reputation as an efficient service provider with high levels of accuracy.

* Maintained cleanliness and presentation of stock room and production floor.

Guest Service Representative, 08/2001 to 09/2002

Marshall Field's & Co. - Chicago, IL

* Consistently hit and exceeded sales goals by 20%.

* Operated a cash register for cash, check and credit card transactions with 100% accuracy.

* Responded to all customer inquiries thoroughly and professionally.

* Greeted customers in a timely fashion, while quickly determining their needs.

* Answered customer questions about product availability and shipment times.

Education

Bachelor of Arts: Broadcast Journalism Public Relations, 2007

Central State University - Wilberforce, OH.

Additional Information

Wal-Mart safety team member

Wal-Mart Associate Sponsor/Mentor

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