Customer Service Manager

Missy Pike

Email: **********@********.***

Address: **** **** **

City: Valdosta

State: GA

Zip: 31601

Country: USA

Phone: 229-***-****

Skill Level: Management

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

MELISSIA PIKE

3059 Webb Dr. * Valdosta. GA 31601

Phone: 229-***-**** * Cell: 229-***-****

**********@********.***

OBJECTIVE: To obtain a challenging position with a strong, secure organization that will provide opportunities for growth and advancement.

EMPLOYMENT HISTORY

Raintree Village Children's Home

Office/HR Manager

Valdosta, GA April 2004 to Present

* Responsible for Accounts Payable, Accounts Receivable, Human Resources, Payroll and

General Ledger

* Maintain all personnel files

* Responsible for preparation of annual cost report

* Prepare monthly, quarterly annual financial reports

* Assistant to the President and Executive Director

* Maintain accurate revenue expenses for thrift store

* Responsible for data entry of car donations and donor tax receipts

* Responsible for monthly, quarterly payroll tax deposits and reports

* Responsible for quarterly unemployment reporting to Georgia Dept. of Labor

* Assist in preparation for non-profit annual budget of $1.5m

* Prepare mailing list for in house newsletters, letters or any other mail outs

* Prepare monthly sales tax and use reports to Georgia Department of Revenue

* Receipt daily contributions, answer phone, and assist visitors in absence of receptionist

* Input monthly water usage and generate invoices for Dasher Village Water Works

* Open and distribute daily mail

Raintree Village Children's Home

Administrative Assistant

Valdosta, GA April 2002 to April 2004

* Answered phone for car donation program

* Maintained file system for all car donations

* Typed all donation receipts for donor tax purposes including NADA values

* Maintained Accounts Payable, Accounts Receivable and General Ledger for Raintree

Village Children's Foundation and thrift stores

* Prepared monthly sales tax and use reports to Georgia Department of Revenue

* Provided financial reports for Raintree Village Children's Foundation

* Provided backup support for other administrative assistants as needed

Georgia Visitor Center

Information Specialist

Valdosta, GA September 1997 to April 2002

* Handled day to day operations in manager's absence

* Provided tourist with attraction information both in person and by telephone

* Assisted travelers with route information

* Assisted in obtaining lodging reservations

* Maintained brochure inventory through computer program

* Maintained spreadsheet for employee accrued leave time

Resume Melissia Pike Page 2

Media One Jacksonville, FL October 1996 to September 1997

Customer Service Representative

* Handled incoming calls daily resolving many customer complaints

* Assisted customers with billing questions, repair problems, and equipment problems

* Set up new accounts and updated account information as necessary

* Scheduled appointments for new service and repair problems

EDUCATION

Wiregrass Technical College Valdosta, GA 2009 to 2012

Accounting Degree

Valdosta Technical College Valdosta, GA 2006 to 2008

Accounting Diploma

CERTIFICATION

Certified Microsoft Word Specialist

Certified Microsoft Excel Specialist

References furnished upon request

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