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Oct 7 2008

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HUMAN FACTORS ENGINEER /USER EXPERIENCE DESIGNER

Creative leader with a passion to implement compelling user experiences through modeling, research and testing

Consulted on more than 150 projects for clients in the US, UK, Australia and Japan

Consistently improved the usability of any service/product by at least 10%

WORK EXPERIENCE

Sr. Usability Engineer, Infosys Technologies Ltd, Bangalore, India 4/2005 Current

Pioneered the practice of usability at Infosys by utilizing a combination of techniques such as heuristic

evaluation, remote user testing and eye tracking to understand user needs

Created a methodology to assess heuristic evaluation skills. Used this technique to target training programs to improve evaluation skills and identify global heuristic expertise standards

Designed a collaborative heuristic evaluation tool that also serves as a heuristic repository

Managed a group of thirty designers for one year on short term heuristic evaluation projects

Tracked eye movements to identify areas of attention and confusion across retail competitor websites

Conducted remote collaborative user testing with usability experts and users at different locations

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