Sales Customer Service
Resume:
Randall McGee
Email: **********@********.***
Address: *** *. ******* **.
City: Nicholasville
State: KY
Zip: 40356
Country: USA
Phone: 512-***-****
Skill Level: Director
Salary Range: $200,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
RANDALL McGEE
426 West Brannon Road Nicholasville, KY 40356 Cell: 512-***-**** **********@********.***
OPERATIONS / MARKETING / TRAINING PROFESSIONAL
Operations Support Creative Marketing Manager Strategic Relationship Builder Innovative Problem Solver
Achievement oriented LEADER providing over 30 years of accomplishments in business operations, multi-unit management and training in diverse industries.
A proactive decision maker with a consultative, assertive and positive style, who is persistent with the ability to collaborate with franchise owners, employees and management to obtain information necessary to provide training and implement efficient operations in multi-cultural environments.
SUMMARY OF QUALIFICATIONS
* Drive financial performance of organizations through intense focus on financial planning and analysis, Profit & Loss management, accounts payable, accounts receivable, policy development, revenue generation roadmaps and cost saving strategies
* Support top and bottom-line success through effective leadership and training in budget control, information technology, marketing for success, customer service excellence and ensure compliance with all company, state and federal regulations
* Proven understanding of brand management, market research, sales cycles, networking and business relationship management
* Results driven with immaculate work habits, time management, organizational, communication and team interaction skills
* Know-how to decrease costs without sacrificing service
* Superior communication skills at all levels of an organization including venders and customers
* Flexible; available to travel and / or relocate
PROFESSIONAL EXPERIENCE
VALVOLINE INSTANT OIL CHANGE, Lexington, KY Apr 2008 to Present
Owned by Ashland Oil, was recruited to turn operations into growth oriented, profitable entities.
VICE PRESIDENT OF OPERATIONS
Oversee 275 company operations and 550 franchises
Recruit, advance, manage and train 2 Directors and 10 District Managers
Drive operations and store performance in both company and franchise units to the next level
Increase sales and profit growth to exceed 8% annually
Prepare and analyze financial reports; budgets, forecasts, P&Ls, cost analyses and individual store sales reports: Create and implement 3 year projected strategy for continued growth
YUM BRANDS! Louisville, KY Sept 1991 to Apr 2008
Long John Silver`s/A&W Restaurant
SENIOR VICE PRESIDENT Franchise and Company Operations Jan 2005 to Apr 2008
Oversaw 1400 franchise operations in both brands: Recruit, advance, manage and train 21-franchise field Business Coaches and 4 company District Managers: Solidified standard for both LJS and new position of A&W drive-in units: Drove operations and store performance in both company and franchise units to the next level
Prepare and analyze financial reports including budgets, forecasts, P&Ls, cost analyses and individual store sales reports: Implement purchasing and receiving systems, review vendor bids and estimates ensuring quality and quantity.
Recruit, interview, hire and train District Managers, promoting from within whenever possible
Consistently monitor overhead expenses, inventory, labor and operating costs to ensure operations stay within/under budget: Developed and built successful relationships with franchise-based organization
Developed and implemented incentive program to motivate employees with enthusiasm by using successful training techniques and directing team toward achieving company`s financial goal
DIRECTOR OF FRANCHISE OPERATIONS Nov 2003 to Jan 2005
YORKSHIRE GLOBAL RESTAURANTS Lexington, KY Acquired by Yum Brands! Sept 1999 to Nov 2003
REGIONAL VICE PRESIDENT Long John Silver`s, Austin, TX
Oversaw 140 operations and 35 franchise organizations in New Mexico, Texas, Louisiana and Oklahoma
Recruited, managed and trained 14 District Managers: Delegated responsibilities, evaluated performance and mediated conflicts
Increased sales and profit growth to exceed $85M annually with 3% sales growth
Maintained communication, profitability, cleanliness, systems/controls and atmosphere; energy of stores
Developed purveyors, pricing, delivery and lead-time; established policies and set quality standards
Promoted and developed over 17 people into middle management from within company; highest staff development nationwide of any region
REGIONAL OPERATIONS DIRECTOR Long John Silver`s Austin, TX Apr 1996 to Sept 1999
Achieved $60M in sales through role modeling behavior and acting as a hands-on Regional Operations Director; focused on customer issues and reestablishing corporate policies and standards
Directed and trained eight (8) District Managers and 95 stores
Supported HR and security and continued to increase sales by up to 4% per year
REGIONAL MARKET MANAGER Long John Silver`s Austin, TX Sept 1991 to Apr 1996
Oversaw all aspects of operations for a three (3) area market with 60 stores and revenues topping $35MM with an increase up to 3% annually
WENDY`S INTERNATIONAL, Houston, TX Apr 1988 to Sept 1991
DISTRICT DIRECTOR
Directed operations for 60 stores with an annual sales of $59M and overseeing eight (8) District Managers with full P&L responsibility: Developed staff, implemented new products and increased sales
Authored the Middle management Training annual which is still in use today company-wide and oversaw a portion of the regional corporate training
GOLDEN FRIED CHICKEN, INCORPORATED, Austin, TX May 1978 to Apr 1988
VICE PRESIDENT OF OPERATIONS
Managed 350 units comprised of 4500 employees; 50% franchise operations and 50% company owned
EDUCATION: UNIVERSITY OF TEXAS at AUSTIN, Austin, TX Business Major 1975 to 1978
BOARD OF TRUSTEE The Southern Baptist Theological Seminary 2006 to Present
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