Manager Customer Service
Resume:
Terri Ciaramitaro
Email: **********@********.***
Address: *** ******** **
City: Villa Hills
State: KY
Zip: 41017
Country: USA
Phone: 859-***-****
Skill Level: Experienced
Salary Range: $40,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Theresa Ciaramitaro
945 Palomino Dr
Villa Hills KY 41017
**********@********.***
EXPERIENCE
Convergys, Erlanger KY 41018 2010 - Present
Account Manager - Procter and Gamble Corporate Sales Team.
Manage details related to the day-to-day business including, but not limited to, volume and Trade Fund forecasting, deductions, price changes, returns, and administrative issues. Evaluate, monitor and improve in-store brand presence. Develop and implement creative merchandising plans to meet or exceed Company and Customer objectives. Lead the customer to leverage Integrated Trade Funds to deliver performance goals and above average return on investment. Sell, implement and evaluate joint business and merchandising plans with the Customer to deliver shipment and share goals. Sell new item initiatives to meet or exceed introductory shipment and distribution objectives. Clearly understand work processes of each customer to deliver sales fundamentals and to avoid supply chain issues. Oversee retailer promotions and events to include new product launches
Veritude (A Fidelity Investments Company) Covington KY 2010
Transaction Processor in 403B service team. Position involved processing invoices of employer/employee contributions for retirement accounts. Other duties included making employee status changes, reconciling Electronic Funds Transfers from employers, and creating documents for checks. Invoice amounts ranging from $25-100,000.00. Part time position, 28-38 hours per week, temporary position for tax season
Fidelity Investments Covington KY 2007-2009
Customer Service Associate on 401K-service team. Responsible for taking inbound calls from customers. Providing first call resolution, processing requests, and discussing information about financial products and services. Demonstrated problem solver and able thrive in a fast pace, challenging call center environment. Capable of embracing ever changing technology to perform necessary transactions. Proven team player and very adaptable to daily developments in the financial services industry. Part time position, 20 hours per week.
Convergys, Cincinnati OH 1997 - 1999
Account Manager on Kellogg's program serving as primary sales liaison to Kellogg's customers nationwide. Market quarterly distributor promotions to distributor warehouses. Present benefits of suggested specials and offer creative marketing and merchandising ideas. Budget, allocate and monitor advertising funds.
Account Manager on Ameritech program introducing Ameritech customers to Individual Account Management program and position myself as their main point of contact with Ameritech. Selling telecommunications products and services that best fit each client's business. Helping customers implement the products and service purchased to their satisfaction. Consistently achieved call and revenue goals set fourth by management.
National Federation of Independent Business, Nashville TN 1995-1997 Territory Manager for non-profit organization for small business owners. Duties included renewing current members and gaining new business via quarterly objectives in a five county area. Memorization of several scripts and familiarization with state and federal issues required as NFIB's main purpose was to lobby important issues for its members.
Specialty Envelope Corporation, Miami Systems Division Cincinnati OH 1992-1995 Account Executive for envelope manufacturer. Responsible for selling envelopes to new and existing customers. This being a division of Miami Systems also allowed development in selling business forms management, and computer services. 1994 sales were 177,622.00 while quota was 150,000.00.
EDUCATION
Philadelphia University, Philadelphia PA
Bachelor of Science: Business Administration, 1984
Major: Marketing
Minor: Computer Management
References upon request
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