Manager Quality Assurance
Resume:
Shaun Smith
Email: **********@********.***
Address: **** ******* ***** **
City: Collierville
State: TN
Zip: 38017
Country: USA
Phone: 901-***-****
Skill Level: Management
Salary Range: $150,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Shaun Smith
**********@********.***
SENIOR LEVEL INFORMATION TECHNOLOGY (IT) MANAGER
Innovative Technology / Quality Assurance / Operational Management
Senior- Level Information Technology Manager with 20+ years of in-depth technical expertise in Reliability Engineering, Software Quality Assurance, System Performance, and Database Administration. Successfully builds, mentors, and manages cross-functional technical teams to deliver highly innovative, complex technology products and projects. Quickly identifies and resolves system issues and incidents. Incorporates improvement standards and best practices to prevent potential recurrences. Possesses a proven track record in creating solutions to meet new initiatives, regulatory compliance standards, and corporate objectives.
LEADERSHIP QUALIFICATIONS
* IT Technical Expert (DBA, Systems, QA)
* Software Quality Assurance
* IT Project & Team Management (Staff / Vendors)
* High Volume Database Administration
* Departmental Budgeting & Resource Planning
* Innovative Technology Design & Development
* Process Improvement, Tracking and Reporting
* Application Development for Global Systems
* 24x7 Operational & Global Support
* Cross-Functional Technical Management
MAJOR ACCOMPLISHMENTS
* Led an 18 person team to support critical, customer-facing applications comprised of high-volume j2ee/java applications, spanning 2500+ virtual machines in a RedHat/Linux environment
* Managed a 24/7 on-call staff, and led a team of senior-level developers chartered with improving dotcom uptime
* Led the QA Service definition team, outside consultants and internal/external business units in the development and implementation of the Triangulate Program which redefined the UAT and deployment services for Express business areas
* Led cross-department team for incident/outage process improvement, resulting in improved issue tracking and a reduction in repeated events
* Staffed and developed a dedicated Performance Testing organization for company`s primary software product
* Built a highly diverse, specialized team with a thorough knowledge of server architecture, database administration, disk subsystems, UNIX operating systems, and j2ee java virtual machine (JVM) performance to meet the performance objectives
* Implemented a multi-year, multi-million dollar PeopleSoft Financials program across several operating regions worldwide, including Latin America, Canada, Asia (APAC), and Europe (EMEA)
* Championed PCI Compliance system modifications and business impact analysis and for a worldwide image viewing system
* Served on two Acquisition/Merger teams on behalf of Board of Directors, chartered to manage the acquisitions of two software companies in the U.S. and Europe
TECHNICAL SKILLS
* Development experience utilizing SDLC and related methodologies
* Application Performance Management (APM) expertise, including CA Wily/Introscope and Customer Experience Manager (CEM)
* Software Development and System Performance analysis in high-end server and 3-tiered middleware environments using Oracle (BEA) WLE/WLS and java/j2ee
* QA and Testing Tools / Methodologies using HP/Mercury Quality Center, LoadRunner, and Caliber RM
* Open Systems Capacity Planning and Performance to keep IT organizations ahead of the product/roadmap curve
* Oracle performance tuning of Data Warehouse and OLTP databases, VLDB Design, Administration, and Oracle CAD Migration/Architecture
* Architecture Reviews involving High-availability, Scalability, and Performance
RELATED WORK EXPERIENCE
FedEx Corporation 8/2005 - Present
Automation Command Center - Memphis, TN and Colorado Springs, CO
Reliability Engineering Team Manager
* Managed the reliability and availability of fedex.com, a worldwide website, and 180+ integrated SOA applications supporting an automation infrastructure
* Led an 18 person team to support critical, customer-facing applications comprised of high-volume j2ee/java applications, spanning 2500+ virtual machines in a RedHat/Linux environment
* Managed a 24/7 on-call staff, and led a team of senior-level developers chartered with improving dotcom uptime
* Provided extensive triage/troubleshooting and promoted best practices across development
* Led cross-department team for incident/outage process improvement, resulting in improved issue tracking and a reduction in repeated events
* Led expansion of CA Wily/Introscope toolset into FedEx Office IT organization (cross-OpCo)
* Managed the Best Practice program and documentation efforts to support WebLogic upgrades and improvements
* Managed corporate-wide event tracking and SLAs using the Incident Outage Management (IOM) system
FedEx Express
Quality Assurance & Implementation Support Manager
* Provided QA support for the FedEx Express business systems division which included global conveyance, clearance, and regulatory systems in the US & International operations areas
* Performed user acceptance testing (UAT), test script development, testing tool support, load scheduling, and defect management
* Improved software quality by utilizing new UAT test procedures for the CIM systems development program utilizing Technology Builders and Mercury tools to manage test cases and requirements traceability
* Supported system modifications and provided business impact analysis for a global image viewing system, which required mandated changes for PCI Compliance
* Led the QA Service definition team, outside consultants and internal/external business units in the development and implementation of the Triangulate Program that redefined the UAT and deployment services for Express business areas
Environment:
> Microsoft Office (Word, Excel, PowerPoint) and Microsoft Project; HP/Mercury Quality Center test case tool, Technology Builders Caliber RM requirement repository
FedEx Express
Global Support Applications Manager
* Supported international clearance systems for the FedEx Express division including global systems that managed manifest creation of flights, scanning of air waybills into a global scan repository for international billing, and messaging interfaces to/from U.S. Customs agencies
* Deployed $3M of high-end scanning systems worldwide for 3 fiscal years, under budget
* Developed requirements, supported system maintenance, provided systems analysis, and tested the applications
* Established UAT test procedures and practices for the Customs Clearance business area that included the use of Mercury Quality Center and CaliberRM tools to manage test cases and provide requirements traceability
* Deployed US Customs Advanced Regulatory Information (ARI) system for handling in-bond shipments through international ports of arrival
* Selected for Organizational Restructuring Management Team chartered with redefining and deploying core services to the FedEx business areas
Environment / Systems:
> Genesis Global Scanning solution, supporting 1200+ scanners and 3 key-site locations worldwide; VISA Manifest system for international flight operations; Customs Interface Manager (CIM) interface system for U.S. Customs
Senior Business Systems Advisor, Express Business Systems
* Championed and supported business systems and projects on behalf of the FedEx Express division
* Served as a Program Manager for the Worldwide Controller`s office in their global financial system rollout
* Implemented a multi-year, multi-million dollar PeopleSoft Financials program across several operating regions worldwide, including Latin America, Canada, Asia (APAC), and Europe (EMEA)
* Managed outside consultants and organizations which required extensive planning, budgeting, and overall project management.
* Deployed PeopleSoft General Ledger and PeopleSoft Accounts Payable which resulted in a single ledger across U.S., EMEA, and APAC
Convergys Corporation 1/1999 - 7/2005
Senior Manager, Performance Test Group, IMG Development
* Managed a Performance Analysis and Testing team, chartered with maintaining the performance of core applications
* Ran high volume tests to detect system bottlenecks and performance problems to certify the release of the application for a given workload. Performed capacity planning, derived projections, and developed performance models to predict a given customer`s capacity over the course of releases
* Built a highly diverse, specialized team with a thorough knowledge of server architecture, database administration, disk subsystems, UNIX operating systems, and j2ee java virtual machine (JVM) performance to meet the performance objectives
* Routinely used for diagnosing performance problems in production, developing workarounds for issues, and participated in architectural/design reviews with the development organizations
* Drove software enhancements to the system, gathered user requirements, managed development resources, and supported the general development of software releases
* Staffed and built a dedicated Performance Testing organization for company`s primary software product
* Managed data center environment consisting of 2+TB of disk storage and 120+ high-end SMP CPUs
* Retained company`s top customers by managing numerous Customer External Benchmarks
* Served as member of two Acquisition/Merger teams on behalf of Board of Directors, chartered to support acquisitions of two software companies in the U.S. and Europe
Environment:
> BEA WebLogic; Sun/Solaris, AIX, Linux, Sun Enterprise Class servers (e.g. ES4500/ES4800, ES6500/ES6800/ES6900, ES10000/ES15000, etc.), Fujitsu PrimePower platforms (e.g. P650/P850/P2500), and IBM S-80; Software: SQL, c/pro*c, UNIX shell, Oracle8i, Oracle9i, Oracle10g, Oracle10g RAC, Standard Oracle Tools/Utilities (SQL*Plus, SQL*Loader, PL/SQL, etc.); Oracle EM, Precise, and Spotlight database monitors; Borland ServerTrace for java/j2EE JVM monitoring; Mercury LoadRunner; Simul8 Modeling
Oracle Corporation 3/1992 - 12/1998
Technical Manager, Enterprise Scalable Solutions Group, Oracle Consulting Services
* Provided technical consulting services while also managing a team focused on highly scalable SMP & MPP platforms and related solutions.
* Planned, designed, benchmarked, and implemented projects with databases spanning hundreds of gigabytes for both 3-tiered OLTP solutions as well as data warehouse/DSS systems
* Provided extensive DBA skills for onsite engagements as well as managed the entire spectrum of VLDB management (e.g. backup solutions, data migration, data loading, SQL tuning, etc.)
* Developed proposals, gave presentations, and provided customer relations support at the Customer Visitor Center (CVC) at Oracle headquarters in California
* Provided consulting services for various clients including First USA, Federal Express Corporation (FedEx), Federal Home Loan Mortgage Company, Merrill Lynch, Nomura Research (NRI), Tokyo, Japan and New Zealand Telecom
Environment:
> Sun/Solaris, AIX, HP-UX, Dynix/Ptx, running under various hardware platforms including Sun, HP, IBM, Sequent, Pyramid, as well as high-end SMP/MPP platforms including IBM RS6000/SP (SP2), Pyramid RM1000 (MESH); Software: SQL, c/pro*c, Unix shell, Oracle RDBMS (v 6,7), Oracle8i, Oracle Parallel Server, Standard Oracle Tools/Utilities (Oracle*Forms versions 2, 3 & 4, SQL*Plus, SQL*Loader, PL/SQL, etc.), Oracle 1st Generation CASE products (CASE*Dictionary, Generator, and Designer; Other utilities: IBM Performance Toolbox (AIX), HP Glance; Standard productivity applications including Microsoft Word, Excel, PowerPoint, and Project Workbench
MDS Decision Systems, Inc. (CCN - MDS), Atlanta, GA 7/1987 - 3/1992
Senior Systems Engineer, Systems Services Division
* Performed systems programming (maintaining o/s-level changes to development and production super-mini server hardware), maintained and configured communications equipment, wrote custom communications/protocol applications, and supported operations staff in running production jobs
* Maintained development, test, and production hierarchical databases in a highly-critical transaction processing environment supporting online retail customers
* Managed data management issues and performance problems under tight SLAs, which included penalties if service deadlines were missed
* Designed and developed System software involving Credit Scoring and statistical analysis programming and an Electronic Data Interchange to/from credit bureau facilities and client sites (Equifax/TransUnion/TRW)
* Designed, developed, and implemented an Online Data-entry and Credit Scoring system using Oracle technology
* Developed communications software and performed Operating system configuration/maintenance for in-house super-mini systems
* Provided Production database tuning and maintenance, Oracle DBA support, LAN generation and support, computer and communications equipment monitoring and maintenance
* Served as Chairperson of company`s Micro Policy Group
Environment:
> MS/DOS, OS/2, Novell Netware, running under various Intel-based hardware; Concurrent OS/32 Operating System running under Concurrent Computer 3200 Series super-mini platforms; Software: SQL, c/pro*c, Fortran, Cobol, CAL Assembler exposure, Oracle RDBMS (v 5,6,7), Standard Oracle Tools/Utilities (Oracle*Forms versions 2, 3 & 4, SQL*Plus, SQL*Loader, PL/SQL, etc.), Concurrent Computer DMS/32 Transactional Database; Communications: Ethernet LANs, hubs, and related hardware; Data Analyzers, various Modems and Multiplexing equipment; Communication packages: Blaise C Asynch Manager and Network Software Associates SNA LU6.2
EDUCATION
BSBA - Information Systems
Appalachian State University, North Carolina
AWARDS
* Bravo Zulu - FedEx Corporation (2006, 2010, 2011, 2012)
* Supervisor of the Year for Central Florida INROADS National Scholarship Organization 2004
* Quality Club - Oracle Corporation (1995, 1996)
* Consultant of the Year - Advanced Technologies Division, Oracle Corporation 1996
MEMBERSHIPS
Member of the Institute of Electrical and Electronic Engineers (IEEE)
Member of International Institute of Business Analysis (IIBA)
Shaun Smith
**********@********.***
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