Customer Service Manager
Resume:
Dennis Myers
Email: **********@********.***
Address: *** ****** ******* ****
City: Cogan Station
State: PA
Zip: 17728
Country: USA
Phone: 570-***-****
Skill Level: Management
Salary Range: $50,000
Willing to Relocate
Primary Skills/Experience:
Muti-Unit Mangement Create P&L statements and Budgets Inventory and Puchasing Team Building Meeting financial goals
Educational Background:
High School, Academic
South Williamsport Area High School, 09/1971 - 06/1974
South Williamsport, Pa.
Job History / Details:
DENNIS P. MYERS
308 Almost Country Road * Cogan Station, PA, 17728
570-***-**** * **********@********.***
OPERATING PARTNER
Accomplished manager, with over 20 years of experience establishing outstanding customer service standards in restaurants and food service operations. Adept at streamlining operations and improving profitability. Proven record of deft multi-project management, with a history of establishing smoothly-running operations in many locations concurrently.
Restaurant Management * Personnel Training, Mentorship and Development
Customer Service * Strategic Development * Safety and Labor Standards Compliance
Quality Control * Team Building * Franchise Standards * Agenda Setting * Negotiations
Multi-Project Management * P&L * Operational Analysis and Improvement * Sales * Consulting
PROFESSIONAL EXPERIENCE
DUNKIN DONUTS. Williamsport, Pennsylvania * 2006-2013
Franchisee of international chain; five units plus bakery.
Multi-Unit Manager/ Bakery Manager: Oversaw operations of three locations concurrently. Created budgets and ensure compliance, implementing cost control systems. Established customer service best practices, creating highly responsive, positive environment. Collaborated with Operations director to ensure efficiency. Supervised bakery productivity levels and oversaw inventory management/ordering. Supervise deliveries. Calculated production levels and reported on the same to senior management, identifying potential areas of growth and recommending modifications.
* Increased YTD profits by over 40%; increased YTD sales by 30%.
* Directed opening of new location; simultaneously implemented plan to increase bakery productivity.
* Revised company manual to reflect updated standards.
* Ensured compliance with labor and safety regulations.
* Created and implemented bonus program for general managers.
* Supervised store management teams, setting overall agenda and determining/fulfilling staffing needs.
* Regularly solicited management/crew member feedback to ensure cohesiveness, promote team building, and increase customer satisfaction.
PERKINS FAMILY RESTAURANT. Mill Hall, Pennsylvania * 2006
The largest franchisee in the national Perkins chain.
General Manager: Directed operations of busy location. Worked closely with management team to ensure staffing needs were met. Prepared P&L statements. Oversaw manager trainings. Guaranteed that inventory needs were accurately estimated and fulfilled. Monitored sales mix reports. Created and implemented operating budgets.
* Prepared daily and weekly reports that tracked labor, sales, and cash transactions; utilized the same to project costs and create detailed action plans for management.
* Ensured excellent customer service and uniformity of company standards.
DENNIS MYERS * Page 2 * **********@********.***
HUCKLEBERRY FAMILY RESTAURANT. Williamsport, Pennsylvania * 2000-2005
Full service family-style restaurant.
Owner/Operator: Directed strategic development, policies and procedures, recruitment and trainings, vendor negotiations, marketing, inventory management, purchasing, and day-to-day operations. Supervised all accounts payable management. Managed payroll and P&L statements. Negotiated worker`s comp and salaries. Created menus and directed ordering. Supervised all human resources processes.
* Acquired comprehensive financing for operations; guided restaurant from start-up to full profitability.
* Created and implemented promotions and marketing campaigns.
* Managed $100,000 renovation and rebranding.
PERKINS FAMILY RESTAURANT. Williamsport/ Lewisburg, Pennsylvania * 1998-2000
Franchisee; one of 42 Perkins Family locations.
General Manager: Oversaw smooth transition into chain culture (from original Perkins restaurant). Managed all day-to-day operations, including inventory management, P&L, budgeting, regulatory compliance, and staffing.
* Significantly expanded operations, hiring over 50 additional employees and overseeing the expansion of all sales.
* Achieved third highest target realization rate in the country.
* Sent in as operational efficiency expert to underperforming locations; travelled to the same and overhauled policies and procedures, creating positive, profitable restaurants out of previously struggling outlets.
Career Note: Previous roles include various positions at Perkins Family Restaurant. Further details available upon request.
DENNIS P. MYERS
308 Almost Country Road * Cogan Station, PA, 17728
570-***-**** * **********@********.***
Dear Sir / Dear Madam:
With over 20 years of experience ensuring exceptional multi-location management in the food industry, I am now interested in joining your company as Manager. I have a proven history of creating positive, effective work environments that achieve revolutionary growth, and have achieved success in the past in my roles as Multi-Unit Manager and General Manager for nationally-recognized chains.
Selected highlights from my career include:
* Managing three locations concurrently
* Supervising and mentoring store management teams, setting broad-reaching agendas and determining/fulfilling staffing needs
* Pioneering protocols that regularly solicited management/crew member feedback to ensure cohesiveness, promote team building, and increase customer satisfaction
* Increasing YTD profits by over 40% and YTD sales by 30%
* Overseeing the smooth transition of a local restaurant into a national corporate business culture
* Calculating production levels and reporting on the same to senior management
* Supervising openings and close-outs of various locations
* Creating and overseeing implementation of company-wide training programs
* Managing strategic development, policies and procedures, recruitment and trainings, vendor negotiations, marketing, inventory management, purchasing, and day-to-day operations for a busy family-style restaurant
* Developing and implementing bonus programs
* Creating and implementing budgets for multiple restaurants
* Ensuring safe food-preparation environments and meticulous compliance with labor standards
* Establishing outstanding customer service at all locations
I am committed to the highest standards of customer service and operational effectiveness, and excel at creating positive environments that guarantee great community relations. For more details about my work, please review the enclosed resume and feel free to contact me. Thank you for your consideration; I look forward to discussing the ways in which I can contribute to your company`s continuing growth.
Sincerely,
Dennis P. Myers
* Pioneered inventory control system.
* Implemented company-wide training programs.
* Met all financial goals for location.
* Worked closely with regional manager on strategic development.
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