Customer Service Manager
Resume:
David McElhattan
Email: **********@********.***
Address: **** ***** ***. *** *
City: Lakewood
State: OH
Zip: 44107
Country: USA
Phone: 440-***-****
Skill Level: Experienced
Salary Range: $40,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
David McElhattan
1390 Ethel Avenue
Lakewood, Ohio 44107
********@****.***
Objective: A business administration position, which utilizes acquired technical expertise, administrative background, and friendly customer service.
Summary of Qualifications
Over ten years in varied business environments
Developed technical knowledge through on-the-job experience
Friendly customer service relations
Skilled at learning new tasks quickly and proficiently
Skills
Management
Supervised and directed the daily activities of front-end personnel including scheduling, training, and work flow distribution
Delegated tasks to employees
Conducted bi-monthly staff meetings
Motivated employees to strive for excellence
Customer Service
Assisted customers over the phone, by e-mail, or in person
Always looked for ways to astonish the customer
Skilled in working the customer service department of the store
Communication
Utilized listening and verbal skills to resolve customer concerns with issues related to store products
Communicated with staff to let them know what needs to be done on a daily basis
Technical
Knowledge in PC and mainframe computer operations
Proficient in Microsoft Office product
Achievements
Worked on a senior year class business model experience Glo-Bus in which the team finished first
Work Experience
Product Service Associate Lowe's Strongsville, Ohio June 2011- October 2012
Customer Service Manager Wal-Mart Avon, Ohio July 2004- April 2005,
September 2005- May 2007
Technical Service Representative Sherwin Williams Cleveland, Ohio April- August 2005
Education
Bachelor of Business Administration, May 2008
Kent State University, Kent, Ohio
Major: Business Management
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