Sales Customer Service

Robert Kanowicz

Email: **********@********.***

Address: **** ****** **.

City: Rixeyville

State: VA

Zip: 22737

Country: USA

Phone: 484-***-****

Skill Level: Director

Salary Range: $85,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Robert Kanowicz

9423 Weslyn Drive Culpeper, VA 22737

Cell: 484-***-**** ******.********@*****.***

Sales Management Training Professional

Outstanding sales closer with proven ability to train and motivate employees; meet or exceed revenue goals; and implement plans, strategies, and programs that improve operating results. Innovative and insightful leader who excels in consultative sales and staff development. Highly respected by colleagues and customers alike for demonstrating the highest standards of honest, ethical behavior.

Account Management Retention Client Relations Territory Development New Business Development Post-Sale Support Revenue Growth Needs Assessments Presentations Negotiation Team Leadership Training Development

PROFESSIONAL EXPERIENCE

Regency Polymer Materials LLC.Belcamp MD, 2011 to Present

Privately owned recycling company with two locations which service the Eastern United States, 45+ employees, and 2012 sales of $7 million

Director of Purchasing and Sales

Currently direct two recycling facilities which service businesses along the east coast; supervise management team of three with 30+ direct reports and sales team of eight direct reports. Manage all aspects of purchasing, sales, and logistics.

Implemented sales strategies, purchasing standards, and logistical efficiencies which led to growth in revenue from $4 Million to $7 million. The existing facility was renovated, organized and staff was refocused with a mindset of efficiency in every facet of daily functions.

Recruited and trained commission based sales professional team. As a result:

Territory was expanded from 10 states to 23 states.

Second plant was acquired, equipped and staffed to handle newly acquired accounts.

A 203% increase in recyclable material received.

Sleepys, The Mattress Professionals,Fredericksburg VA, 2007 to 2011

Family owned firm with 700+ stores in the Eastern United States, 2500+ employees, and 2009 sales of $700 million

District Sales Manager

Managed four stores with annual sales of $5 million; supervised seven direct reports. Provided training and motivation to help fully commissioned sales staff learn to quickly close sales. Maintained showroom appearance, ensured adequate stock levels, and created floor layouts.

Contributed to $217 million in annual revenue growth as a member of five-person district management team that led the integration of 140 newly acquired stores. The stores were completely redesigned, stocked, and staffed within a three-month timeframe.

Implemented multiple programs, strategies, and techniques that improved sales performance and staff professionalism, as demonstrated by:

An average purchase that increased from $750 to $1100.

An exchange rate that decreased from 2.5% to less than 1%.

A 23% increase in number of employees achieving major sales metrics in a four-state area.

Sprint,King of Prussia PA, 2004 to 2007

Major U.S. telecommunications company with 48 million customers

Multi-Store Manager

Managed two stores located within the largest shopping mall on the East Coast, with total sales of $12 million and performance measured against sales, repair, and customer satisfaction metrics. Supervised team ranging in size from 19 to 26, depending upon seasonal demands. Directed all aspects of daily operations with the exception of national marketing and promotions handled by corporate staff. Trained employees in sales and customer service techniques best practices.

Took initiative to pitch accessory sales for a large (2500+ phones) newly signed account; the sale (three accessories per phone) generated $76,000 in additional revenue, a 334% increase in year-over-year sales.

Trained, mentored, and coached employees in sales and team building. As a result:

Activation increased by 136%.

Three team members qualified for Sprint's Pinnacle Club (one week Hawaiian vacation).

The store ranked 32 out of 1885 nationwide locations.

Genworth Financial Investment Services Inc. / GE Financial Advisors,Fort Washington, PA, 2002 to 2004

International provider of investment solutions with 15 million customers, 6000+ employees in 22 countries, and $10+ billion in assets

Sales Representative

As an independent contractor, worked on 100% commission-basis. Generated leads; developed referral network; targeted senior market. Used direct mail, cold calling, and door-to-door tactics as necessary to meet sales goals.

Finished in top 10 in sales in Northeast Region (PA, NJ, MD, and DE).

Bankers Life and Casualty,Harrisburg, PA, 1999 to 2002

Large domestic insurance company serving senior citizens with a variety of investment and insurance (health, LTC, life, and Medicare supplement) products

Sales Consultant Trainer

Captive agent charged with closing contracts and helping new associates adapt to commission-only sales. Trained and evaluated employees with the goal of having them go solo within three weeks.

Consistently ranked in the top three of 32 sales reps.

TECHNICAL SKILLS

COBOL MS Office GERS Oracle Web-based Applications

Contact this candidate