Manager Customer Service

Confidential User

Email: **********@********.***

Address: Address Withheld

City: Ellicott City

State: MD

Zip: 21043

Country: USA

Phone: 301-***-****

Skill Level: Experienced

Salary Range: $75,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

PROFESSIONAL PROFILE

Organized, and detail oriented professional with considerable knowledge of public administration with emphasis on budget analysis, cost-accounting, and financial analysis. Conducts pertinent research and make thorough analysis to contribute to sound management. Prepare concise and comprehensive reports for presentation both orally and in writing. Possess the ability and willingness to work tactfully, courteously, and effectively as a team member or with the general public and thrives in a challenging and changing environment.

PROFESSIONAL EXPERIENCE

Budget Management Analyst 2009 - Present Housing Authority of Baltimore City, Baltimore, MD

*Prepare capital budgets and monthly expense reports.

*Prepare operating budgets for engineering, capital improvements and energy environmental programs.

*Analyze, evaluate, recommend, and revise requests for all working capital fund accounts.

*Monitor, track, and report on program obligations and expenditures in accordance with grant threshold.

*Inform program managers of the status and availability of funds in different accounts.

*Reconcile combined reports and spending plan for monthly reviews and analysis.

*Prepare monthly variance analysis report of actual results vs. budget.

*Reconcile contract payments and process change orders.

*Successfully, effectively and professionally communicate with all levels of management.

*Attends training and educational programs for professional growth and development.

*Perform all other related assignments in an efficient manner with a high level of quality.

Senior Financial Analyst - Contract Assignment 2008 - 2009

Johns Hopkins Hospital @ Mt. Washington, Baltimore, MD

*Assisted department managers in the development of the capital expenditure budget.

*Created special reports for program managers and senior staff.

*Prepared variance analysis and cash flow projections.

*Reconcile capital projects.

*Resolve and processed blocked invoices in accounting (SAP) system.

*Other various projects as assigned.

Budget Analyst II 2007-2008

Washington Suburban Sanitary Commission, Laurel, MD

* Lead Analyst in the development of operating and capital budgets.

*Monitored and recorded obligations, expenditures, transfer of funds, and other budgetary transactions.

*Prepared and analyzed tables of actual and projected expenditures, salary and wage forecasts.

*Analyzed spending trends and significant cost variances, recommended solutions, i.e redistribution of funds.

*Assisted and answered questions related to the budget process and facilitated necessary changes.

*Reviewed financial reports, documents, records, data, or other materials to verify completeness, correctness, consistency, compliance or authenticity.

*Gathered, verified and consolidated a variety of budget financial data to be used in the formulation of spreadsheets and presentations to managers and senior staff.

*Provided in-service training regarding operating budget submissions to assigned organizations.

Financial Analyst 2004-2007

Medstar Health, Baltimore, MD

*Worked as the Lead Analyst for more than 15 departments.

*Reviewed, maintained, and updated the operating budget and assured that program funding data are entered into the agent financial system correctly.

*Assisted in maintaining the capital budget database.

*Analyzed and explained variances between forecast and actual performance.

*Prepared monthly cost accruals and re-allocations.

*Reviewed and reconciled general ledger accounts against accounting records.

*Analyzed and prepared financial material for monthly operating reviews.

*Reconciled and analyzed general ledger accounts

*Balanced funds between accounts; i.e. transferring funds to and from other operating programs

*Assisted in preparing and updating the depreciation analysis spreadsheet.

*Updated the Internal P&L with variance explanations.

*Produced ad hoc reports as needed.

Payroll Specialist - Contract Assignment 2003-2004

Shareholder Services Specialist - Contract Assignment

Accountants Inc., Rockville, MD

Kelly Services, Baltimore MD

*Processed bi-weekly payroll and prepared monthly journal entries to record recurring and adjusting entries.

*Prepared all payroll tax deposits, monthly and quarterly reports, year end W-2 statements and reconciliation.

Payroll Manager 1999-2003

Finance Coordinator 1998-1999

Pacific Institute for Research & Evaluation, Calverton, MD

Full time work while attending college part time

*Managed all aspects of payroll administration for more than 450 employees nationwide.

*Processed all paid time off accruals, garnishments, levies, and child support payments.

*Prepared payment of multi-state payroll taxes including all withholding and unemployment taxes (monthly, semi-monthly, quarterly and annually) in house.

*Determined employer liabilities for new and existing jurisdictions.

*Coordinated with Human Resources Department on employee cafeteria benefits.

*Processed ACH transactions, FICA integration, and wage & salary maintenance for pension and budgeting.

*Prepared all Labor and Analysis Reports.

*Reconciled all payroll balance sheets.

*Distributed all employee W-2 forms according to statutory requirements.

*Expressed quality customer service and support for all locations and employees.

*Promoted to the Payroll Manager because of my outstanding performance in this position.

*Assisted the Accounts Payable Administrator and Payroll Manager with a variety of accounting functions that includes running the payroll and Accounts Payable process completely.

*Processed time sheet entry, printed and mailed out payroll checks and tax payments.

*Assisted in the month end payroll closing process and entered all cash receipts and journal entries.

*Processed Accounts Payable (A/P) checks and assisted in A/P month end closing.

EDUCATION

University of Baltimore

Bachelor of Science in Finance May 2003

COMPUTER SKILLS

*Microsoft Office including Excel, PowerPoint, Word, and Outlook

*Great Plains, SAP, Oracle, Lawson, Solomon IV & V

*Deltek Time Collection and Deltek GCS Premier

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