Customer Service Representative

Janet Jimenez

Email: **********@********.***

Address: **** ***** ******

City: Saint Louis

State: MO

Zip: 63111

Country: USA

Phone: 314-***-****

Skill Level: Experienced

Salary Range: $30,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Janet R. Jimenez

OBJECTIVE

A position as a Communications Specialist where my experience and education will allow me to make a positive contribution to the organization and assist in achieving overall goals and objectives.

SKILLS

Public Relations Customer Service Budget Management

Communications Specialist Researcher Crisis Management

Producer, Radio and Television Excellent Verbal and Written Skills Strategic Implementation

Technical Writer Talk Show Host Dedicated Employee

Community Development PC Literate, Microsoft Programs Goal Oriented

WORK HISTORY

Claims Representative St. Louis, MO 10/24/2011-present

United States Railroad Retirement Board

Administer unemployment, sickness, retirement, and survivor benefits to railroad employees and

their families

Secure, analyze and protect sensitive medical, personal and financial information

Provide assistance to individuals, railroad companies and other Federal agencies via telephone support

and in person

Contact Representative St. Louis, MO 10/2010-10/23/2011

Internal Revenue Service

Provide technical assistance to individuals and/or businesses primarily through telephone interaction

Address wide range of issues/problems that require unique solutions

Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities

Secure, analyze and protect sensitive personal and financial information

Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues

Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database system

Customer Service Representative St. Louis, MO 04/2009-06/2010

ExtendBar

Receive incoming calls from established customers and resolve any customer service issues.

Take and process orders from customers.

Compose appropriate responses to customer letters and emails.

Answer inquiries about company products.Answers and directs inquiries by telephone, e-mail, and regular mail.

Develop and utilize standard approaches to respond to inquiries from customers. Identify general questions, status inquiries, or complaints received most frequently, and identify a standard methodology to resolve problems.

Family Support Specialist St. Louis, MO 08/2005 03/2008

National Alliance on Mental Illness (NAMI)

Provide education and support to family members needing assistance to deal more effectively with a diagnosis of mental illness in a relative.

Serve as a resource to BJC Behavioral Health Case Managers, assist families

to develop the capacity to adapt and cope, provide referrals, interact with the staff of of Dual Diagnosis Court and work with cases referred through

Court Commissioner

Assist in diverting suitable cases to St. Louis County Mental Health Court. Interact with law enforcement officers via CIT (Crisis Intervention Team) activities.

Develop strategies to publicize NAMI via radio interviews, PSAs, facilitation of focus groups and print media.

Public Information Specialist St. Louis, MO 01/2003 06/2005

Missouri Department of Natural Resources

. Plan and develop informational material designed to improve community and employee understanding of agency objectives, rules, policies and services.

. Developed and implemented translation program to ensure all pertinent agency information was published in Spanish, Vietnamese and Bosnian, recognizing the need for quick information to newly immigrated citizens.

. Make presentations regarding agency programs to special interest groups, employees and the general public.

. Compose articles about the health impact of the three major pollutants (ozone, volatile organic compounds, and Nox associated with gasoline powered vehicle emissions.

. Participate in numerous outreach venues to discuss components of the agency programs with the general public, including those specifically aimed at minority audiences.

. Perform research on new technology (fuel cells, natural gas, and hydrogen) related to emissions and Air Quality.

Customer Service Representative St. Louis, MO 09/2002-12/2002

Kelly Services Maritz

. Receive incoming calls regarding status of merchandise ordered through reward programs.

. Process orders; arrange deliveries, contact vendors for merchandise availability.

. Document and forward customer complaints.

Full Service Claims Representative St. Louis, MO 07/2001-03/2002

The Frick Company

. Process all aspects of unemployment claims from initial application to possible litigation.

. Communications with unemployment officials from all states, commonwealths and territories

. Prepared clients for unemployment litigation including documents and hearing exhibits to all involved parties.

. Draft letters of protest and appeal related to unfavorable determinations or hearings.

Talk Show Host St. Louis, MO 8/1999-6/2001

WGNU

. Moderate calls from listening audience.

. Research and verify information used in show content.

. Interview wide array of guests.

. Endeavor to sustain fair and civil discourse in discussion, especially with sensitive subjects.

Associate Producer St. Louis, MO 10/1999-05/2001

DHTV 21 & 22

. Interview wide array of guests.

. Research topics for show.

. Moderate calls from viewing audience.

EDUCATION

Maryville University St. Louis, MO

B.A. Communications; Minor - Writing

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