Customer Service Representative

Tracie Dill

Email: **********@********.***

Address: **** * ***** ******

City: Philadelphia

State: PA

Zip: 19140

Country: USA

Phone: 215-***-****

Skill Level: Experienced

Salary Range: $30,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

TRACIE L DILL

1120 W Tioga ST

Philadelphia, PA 19140

Primary Phone: 215-***-****

OBJECTIVE:

To find employment within a growing company with room for advancement.

EXPERIENCE

Amerihealth Administrators, Inc Fort Washington, PA

08/15/2011 05/12/2012

Customer Service Representative

AmeriHealth Administrators provides customized, high quality health benefits administration programs and related outsourcing services to self insured companies nationwide. Clients range from small employers with a single location to national employers with multiple work sites across the country. Assisted customers in selecting physicians and dentist that participate with insurance plans designed by employers. Completed follow up calls when required to determine customer satisfaction. Handled an average of 85 115 calls per day. Maintained a call quality average of 100%, also maintained industry standard for average call handle time.

Carney Group/USM Transfield Norristown, PA

12/11/2010 03/24/2011

Account Coordinator

Coordinate new and existing regional and/or national accounts, focusing on client satisfaction, revenue optimization, and account growth. Communicate with clients on a regular basis, providing support, and reporting. Maintained knowledge of trends to clients' industries, and establish and maintain a strong relationship within these industries. Organizes and coordinates scheduling of services to ensure client satisfaction and project completion. Collaborate with project/team lead to effectively complete scope of work so that it is top quality but also within the terms of the contract. Assist in managing vendor relationships to ensure services are done accurately, on time, and within budget.

GE Corporate Fort Washington, PA

06/02/2008 07/08/2010

Customer Service Representative

Provided customer service for an average of 100 calls per day, answering customer inquiries, solving problems, and providing new product information. Part of the customer services call center servicing Life/Health Insurance Customers. Responsible for achieving the call center targets on a daily basis ensuring high quality of service. Meet/exceed customer satisfaction goals for various products. Received multiple reviews acknowledging my level of dedication to excellent customer service. Guaranteed positive customer experiences and resolved all customer complaints.

Men's Wearhouse Inc Langhorne, PA

10/01/2006 08/30/2009

Customer Service Associate

Customer Service Associates are valuable players on the Men's Wearhouse team. I worked with customers in a variety of ways and had the ability to make or break a customer's experience. Assisting Wardrobe Consultants in the important task of creating and presenting wardrobe "looks" for customers. Ensuring that merchandise pickups and garment pressing requests were handled in a timely manner. Supporting Managers with operational functions. Helping to maintain store appearance. Logging in new alteration requests. Responding to customer inquiries. Handling and resolving customer complaints. Providing customers with product and service information. Processing orders, forms and applications. Identifying and escalating priority issues. Follow up customer calls when necessary.

ICT Group Inc Langhorne, PA

05/01/2004 07/30/2008

Customer Service Representative

Professionally handled incoming requests from customers regarding their accounts, and ensure that issues are resolved both promptly and accurately. Serve as the primary point of contact by thoroughly and efficiently gather customer information, assessing and fulfilling customer needs, and educate the customer where applicable. Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.

TWC Inc/University of Pennsylvania Hospital Philadelphia, PA

02/01/2004 06/30/2005

Volunteer Patient Transporter

Greeted patients entering the hospital to ascertain what each patient wanted or needed. Patient transporter moves patients from one area of a hospital to another, and also delivers patient records, laboratory specimens and medical equipment. Also must travel around a large medical complex. Responsible for patient care and safety during transport, and are supervised by the nursing staff. Hospital transporters assist non emergency patients who arrive at the hospital for an operation or other procedure.

Allied Security King of Prussia, PA

11/30/2001 01/30/2004

Security Guard/Supervisor

Responsibilities included being a deterrent to any criminal or unlawful behavior, writing incident reports, patrolling, monitoring the inside/outside perimeter of the building, ensuring all exits and entrances to building were secure, enabling a sense of security.

Day & Zimmerman Philadelphia, PA

12/18/2000 07/30/2001

Security Guard

Responsibilities included monitoring traffic coming in and leaving the building, performing hourly patrols, monitoring CCTV s of building the perimeter. Inspecting bags of employees arriving and departing the buildings. Ensuring all employees display work ID s properly.

EDUCATION

Professional Nurses Service Training Center, Inc.

03/08/2004

Philadelphia, Pa

Certified Nurse`s Assistant

YouthBuild Philadelphia Charter School

06/19/2000

Philadelphia, Pa

Carpentry/Apprentice

SKILLS AND ABILITIES

Accomplishments

Performed on average of 130 Customer Assistance Calls per day. Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Conflict Resolution responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction.

Additional Skills and Achievements

Possess excellent organizational skills, along with strong interpersonal skills and the ability to solve problems, resolve conflicts and get things done while working with others as a team player.

Hard working, either alone or with direct supervision, ability to learn new things quickly, paying strong attention to detail, enabling me to advance quickly, becoming a positive asset to your organization.

Core Strengths

Conflict resolution, Strong organizational skills, Developed listening skills, Excellent, communication skills, Fast learner with a wide range of practical skills, Courteous demeanor, MS Windows proficient, Telephone inquiries, Customer service oriented, Skilled tele communicator, Multi line phone usage.

CERTIFICATIONS AND LICENSES

Carpentry issued by YouthBuild Philadelphia

Construction training in basic carpentry which included: safety awareness, proper use of tools/materials, demo/clean out, masonry, rough and finish carpentry, drywall work, painting, some electrical and plumbing work and job.

Certified Nurse`s Assistant issued by Practical Nurses Training

Assisting RN`s and LPN`s with the care in a hospital or nursing home setting.

REFERENCES: Available Upon Request

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