Customer Service Sales

Confidential User

Email: **********@********.***

Address: Address Withheld

City: Ballwin

State: MO

Zip: 63011

Country: USA

Phone: 636-***-****

Skill Level: Management

Salary Range: $50,000

Primary Skills/Experience:

Production Management

Educational Background:

High School, General

Parkway South, 08/1988 - 05/1992

Manchester, MO

Job History / Details:

DYLAN BEACH

316 Fawn Meadows Drive Home: 636-***-****

Ballwin, MO 63011 Email: **********@********.***

PROFESSIONAL RESUME

STRATEGY LEADERSHIP PERFORMANCE

A top-performing Production Crew Chief seeks to bring expertise in production to the table in pursuit of an Operations Manager position. Capable of managing multiple projects simultaneously, with superb time management, problem solving and troubleshooting skills with the ability to tactically prioritize assignments. Extensive background and experience in the coordination, planning, and support of business development and product management. Experienced in analyzing data, resolving problems, and providing superb customer service; professional with high work standards, adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy and improve accuracy and efficiency to achieve organizational objectives. Able to create a collaborative work environment ensuring the organization`s business objectives are met using solid mentoring skills to match people with roles and help the team achieve their full potential.

AREAS OF EXPERTISE

Leadership/Motivation

Quality Control/Assurance

Issue Discovery/Resolution

Timeline Management

Production Supervisor

Planning & Scheduling Staff Training/Development

Program/Project Management

Competitive/Market Analysis

Policy/Procedure Implementation

Journeyman Water Restorer Quality Customer Service

Water Damage Restoration

Certified through The Clean Trust Network Marketing

Client/Industry Relations

Safety Coordination

PROFESSIONAL EXPERIENCE

WOODARD, ST. LOUIS, MO, 2006 - Present

PRODUCTION CREW CHIEF

* Train, assist and lead production staff in multiple departments including, but not limited to: residential/commercial carpet, hard surface, upholstery and rug cleaning as well as emergency disaster restoration and water restoration

* Achieve and maintain sales and revenue goals throughout year while leading team in continuous improvement in relation to keeping time and material cost below set goal

* Top tier employee in Quality rating throughout company with customer complaints below specified levels and customer compliments above specified levels; verified expeditious resolutions were provided to clients in response to emergency service calls

* Certified in several IICRC approved courses through workplace, including journeyman water restorer and water damage restoration, with high average test score.

* Incorporated a new record keeping and scheduling system that increased efficiency and ensured provision of optimal customer service

Conceptualized and introduced a technical and sales training program, improving customer service, productivity, and increased add-on sales.

* Multiple recipient of LSA award given monthly to employees demonstrating Legendary Service

* First responder on many commercial and residential job losses, mapping loss, writing estimates using direct communication with customers while instructing crew on proper mitigation of loss

* Personally sold and closed commercial maintenance cleaning contracts in addition to selling and closing residential cleaning services; cultivated database of new contacts and utilized participation in networking groups to significantly increase sales

* Developed and conducted in-depth employee training in data management processes and procedures

DYLAN BEACH, PAGE 2

* Coordinated information analysis, reporting, and database management

* Wrote and reviewed professional correspondence using superb verbal and written communication

DAIMLER CHRYSLER, ST. LOUIS, MO, 2004 - 2006

PRODUCTION SUPERVISOR

* Directly supervised 40-55 union employees

* Implemented Lean/Smart manufacturing processes into pilot area for production

* Coordinated production activities to resolve complaints or eliminate delays

* Improved safety and quality, throughput and cost in production zone while working with other Group Leaders to achieve common goals

* Requisitioned and maintained inventories, supplies and tooling necessary to meet production demands, and operated all machines and tools, checked parts for concerns to ensure high standards of quality

* Monitored work processes to assess accuracy, and conformance to standards and specifications

* Collaborated with industrial engineers and production teams to optimize quality and zone efficiency by implementing new standardized work instructions, material racks, and removing waste from operations

* Provided knowledgeable training for new employees, advise teams on tasks, operations and projects

* Oversaw employee compensation, disciplinary actions, performance evaluations, and creating a work environment that promoted a unified team vision and efficient work flow

* Reviewed documents, such as production schedules, work orders, or staffing tables, to determine personnel or materials requirements or material priorities

* Created and tracked daily, weekly, and monthly reports on safety, quality, delivery, cost, and morale

* Conferred with department supervisors to assess progress and discuss needed changes

EDWARDS CARPET, ST. LOUIS, MO, 2000 - 2003

WAREHOUSE MANAGER

* Ensured all flooring materials and supplies were prepared in a timely manner for installers to pick up

* Maintained a safe environment for the warehouse area, maintaining zero injuries or accidents occur

* Directed warehouse personnel on daily duties, with thorough documentation and attention to detail

* Safeguarded warehouse operations and contents by establishing and monitoring security procedures

* Commended for maintaining a maximum response time within a 24-hour window; kept detailed and systematic documentation of claims and complaints

* Communicated schedule changes to operators, vendors, contractors and corporate departments

* Developed outstanding administrative and organizational skills, excellent presentation and negotiation capabilities, a driving passion for excellence and high quality of work

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