Customer Service Project Manager
Resume:
Richard LisanoJr
Email: **********@********.***
Address: ** ******** **** #*
City: Albany
State: NY
Zip: 12203
Country: USA
Phone: 518-***-****
Skill Level: Experienced
Salary Range: $40,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Richard Lisano, Jr
30 Woodlake Road
Apartment 5
Albany, NY 12203
Home Telephone: 518-***-****
Cell Telephone: 518-***-****
Email: **********@********.***
New York State 55-B Eligible
Federal Schedule A Handicapped
Summary: Experienced research and data analyzer with a diverse background including both state and federal service. Focused professional with a good eye for details ensuring complete accuracy in all work preformed and completed. Outstanding customer service skills driven toward customer satisfaction.
Skills and Qualifications:
* Strong customer service skills
* Excellent computer help desk skills
* Experienced project manager
* Case management
* Loss prevention
* Intelligence and data analysis
* Investigator
* Interviewing subjects
* Personnel training
* Supervisory skills
Employment:
Resource Management Specialist USDA Food Safety Inspection Service, Albany, NY 01/2004 -09/2012 - Office Closed
Information Technology Specialist, District Coordinator
* Singly responsible for overseeing the distribution and maintenance of computer equipment, software and computer telephone lines for approximately 300 employees assigned to the District office and field personnel working at approximately 600 locations throughout the District.
* Installation, troubleshooting and repairing computer hardware, and software programs and packages.
* Assisted off site computer cluster personnel in the diagnosis and repair of problems with the Local Area Network, (LAN).
* Managed several special projects with competing deadlines simultaneously, including coordinating the logistical elements of moving the location of a District Office in which approximately 17 people worked.
* Refurbished and donated older excess computer equipment.
* Ordered and tracked the distribution of new desk tops and laptops to the over 300 personnel in the field.
Resource Management
* Entered and retrieved information in various resource management databases.
* Performed new employee orientations and scheduled trainings for all employees.
* Prepared processed and coordinated for review and signatures, and submission SF 52 personnel actions.
* Provided information concerning human resources matters to personnel.
* Advised employees and managers of regulations, policies and procedures which affected the administrative and support functions.
* Managed various human resources programs and maintained personnel files.
* Oversaw, reviewed and coordinated procurement activities, submitted purchase requests for office supplies and equipment and tracked the status of approved purchases to ensure the accuracy and quality of procured items.
* Updated the weekly staffing schedules affecting all inspection personnel in the district, which covered seven states.
* Administered and updated thirteen separate annual leave schedules affecting approximately 300 field employees.
* Maintained currency of 27 different rotation patterns affecting the assignment of inspection personnel to various establishments.
Point of Contact for the General Services Administration, (GSA) Motor Pool -
* Tracked all high mileage commitments and provided direction to field personnel and supervisors on the acquisition, use, and maintenance of approximately 110 GSA vehicles.
* Liaised with seven GSA Fleet Management Centers as well as coordinate activities with the Food Safety Inspection Service (FSIS), Property Section.
Management Assistant USDA Food Safety Inspection Service, Albany, NY 01/1998 - 01/2004
* Assessed and monitored information flow and data integrity for the automated Performance Based Inspection System (PBIS).
* Maintained database, including entering data and installing new programs and files.
* Tested new versions of PBIS software and recommend revisions to the software, procedures and instructions.
* Reviewed new PBIS manuals before their release to the field to insure accuracy, consistency, and uniformity.
* Created reports for inspection and compliance management, which detail plant performance and compliance with the federal laws, regulations, and procedures governing the inspection of meat, poultry and egg products.
* Provided analysis of the reports and give technical advice and guidance to district personnel.
* Installed, diagnosed, troubleshot and repaired computer hardware, software and local area network problems for the entire district.
* Trained and supervised temporary staff.
Customer Service Representative Time Warner Cable, Albany, NY (part time) 06/2001 - 02/2002
* Sold products using appropriate persuasive communication skills and scheduled installation of services and service calls, in accordance with division goals and departmental guidelines.
* Acquired and maintained up-to-date Time Warner Cable product knowledge, including product and service features and benefits, programming and promotions.
* Developed and maintained excellent customer relations and correctly answered customer questions about Time Warner Cable products and services.
* Top performing part-time customer service representative during my tenure.
Previous Experience:
Senior Analyst Department of Justice INTERPOL, Washington, DC
* Supervised and trained analysts.
* Produced monthly critical report for the Attorney General, and Congress.
* Analyzed, prioritized and independently determined the urgency level and jurisdictional authority of all incoming correspondence.
* Conducted computer searches to determine criminal history and wanted status of subjects.
* Confirmed international arrest warrants on subjects being detained.
* Queried, indexed, and sent all messages.
* Established interrelationships between cases and persons.
* Maintained case files on various INTERPOL subjects.
Education:
BA Administration of Justice, The American University, Washington, DC 1982
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