Customer Service Management

David Goss

Email: **********@********.***

Address: PO Box 3162

City: Olathe

State: KS

Zip: 66063

Country: USA

Phone: 816-***-****

Skill Level: Experienced

Salary Range: $50,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

David A. Goss

Olathe, KS 66063 816-***-**** **********@********.***

Summary of Qualifications:

Dynamic professional with an entrepreneur mind-set and demonstrated success in an array of business opportunities including custom and spec home building and hotel/apartment ownership and management. Outstanding interpersonal skills and the ability to effectively communicate with a diverse group of internal and external customers in a variety of business and employment settings. Adept problem solver: identifies the issue, researches and implements resolution and follows-up to ascertain the benefit of the change. Knowledgeable in civil and structural engineering, drafting, concrete systems, electrical, HVAC, framing and inspections. Possesses extremely high standards of loyalty, professionalism and commitment to the excellence in customer service and product delivery.

Employment and Business Experience:

Electrical / Electrician Trades (Temporary & Contract Positions) 02/12 - 12/12

* Commercial & Industrial

* Thin wall conduit and rigid conduit

* Circuits and Panels

Superior Schools / B-Street International Academy 01/04 - 01/12

* High end contemporary finish 5 - Star

* Commercial framing, Electrical, HVAC, Plumbing,

* Drywall, Carpet, Tile, Architectural Steel

* New Construction or Remodeling / building codes

Best Western Hotel (Owner-Operator) 04/05 - 11/10

* Responsible for the day-to-day management of the hotel and the staff with commercial accountability for the budget, financial management and the plans and direction of all hotel services from front of the house, food beverage, operations and housekeeping

* Set and achieve sales and profit targets, analyze sales figures and devise marketing and revenue management strategies

* Administer inspections of property and service, all maintenance requirements and ensure compliance with health and safety regulations and required licenses

Elegant Custom Homes (Owner-Operator) 05/90 - 01/08

* Time honored custom and spec home building and the development of quality homes through expert workmanship, punctuality and comprehensive building know-how

* Accountable for all aspects of the business including, construction management, accounts receivable/payable, supervision of 40 subcontractors and employees, estimates/bids, project budgets, negotiation and management of contracts

* Architectural design, expert in residential and commercial building codes

* Forklift, Bobcat and Heavy Equipment trained and certified adheres to company and OSHA established safety guidelines

* Team leader, works and trains others in an effort to accomplish a common goal

* Trained in residential and commercial building codes

Education:

Associates Degree in Civil Engineering - Johnson County Community College

Class B Contractor's License #2012-1206

Work Key Assessments (Kansas Works) - High scores achieved - results available upon request

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